Prior to approaching us, First Mile outsourced their IT Support to an incumbent, however it was agreed that whilst the existing company provided good telephone and remote support, they were unable to provide the specialist expertise and technical leadership required to migrate them from the traditional on premise infrastructure to Microsoft Cloud.
Furthermore, their incumbent were based outside London and they were seeking a local London provider to embark on the journey moving them to a cloud based solution including ongoing support.
Our first task was to undertake a full audit of their sites to gain an understanding of their existing IT setup. Our Consultants then used the audit findings to formulate our strategic approach to ensure that First Mile’s new IT Strategy aligned to their business strategy.
First Mile have three offices, their Headquarters in Islington, their second office is in Park Royal and their third office is located in Birmingham.
First Mile’s fast internet connection is provided by Workspace. However, frequent outages were being experienced since installation of new firewalls. This has been compounded by similar outages of server infrastructure which caused major disruption to the business.
To improve this, their serviced office recommended moving more occupants over to wireless connectivity in order to eliminate the excess cabling. Infinity Group advised against this, due to the potential 200+ devices connecting to the network across just three access points, this would not have been a workable solution.
Aside from the core network, we identified that the structure and cabling was disorganised which was causing accidental loops and broadcast storms disrupting network traffic.
A program of migrating their business documents and data over to SharePoint had previously been carried out by their incumbent, however Microsoft SharePoint caused significant problems. They were experiencing inconsistencies with their OneDrive setup which was causing mis-matches in data seen on different machines and also synchronisation errors resulting in bandwidth issues across the network.
We identified during our initial audit that the security settings within SharePoint had been set at the lowest possible level, enabling staff to share documents online and also access sensitive information allow anyone with a link to edit them without any authentication.
Advanced Treat Protection policies that had previously been configured did not follow Microsoft SharePoint best practice principles.
First Mile were concerned they were paying for non essential licenses that were not required, in addition to this, they were utilising Office 365 Business Premium which does not include any security features. First Mile had a mixture of Office 365 Business Premium licenses and other Microsoft license components intermingled across their workforce.
Whilst they were paying for these additions, the features within them were not being used and the extra investments were being wasted.
First Mile were concerned that they were not getting satisfactory resolutions or resolving the root cause of the frequent support issues they were experiencing, which meant they repeatedly occurred and caused daily business disruption.