Written by Rob Young, Group Managing Director –18th April 2017

An in house IT department often costs a lot of money to run on a daily basis. Hardware upgrades, IT maintenance and ongoing staff training also continually add to this cost. Many businesses are now choosing to outsource their business IT Support for cost efficiency reasons, access to specialist knowledge and enhanced IT Security benefits.

Why should you consider outsourcing your IT?

Whilst in-house IT departments are still favoured by many SMEs, especially those with a more traditional setup or for larger companies where IT is second nature, however the majority of businesses are now outsourcing their IT Support to specialist IT companies. Outsourced IT enables businesses to pull on the expertise of industry professionals and ensures their business can run as efficiently as possible, with cutting edge expertise and no expensive overheads.

As with everything, internal IT management certainly has its advantages especially for larger companies, however there are several disadvantages too that we will explore in these thought-provoking questions below.

1: How can you ensure your staff have the latest knowledge on cyber security compliance?

Enhanced security & compliance

Yes, whilst this is possible, we often find that many SMEs with smaller internal IT Teams are somewhat behind when it comes to the latest developments in cyber security. As a result of this, company security can sometimes be put at risk and become exposed to malware threats and data breaches. By outsourcing your IT to a reputable IT support company, you can ensure your business remains protected from major IT security threats 24/7. More importantly, we can also ensure your company adheres to IT security compliance regulations.

2: What happens to your companies IT when team members go on holiday or are off sick?  

The ability to upscale at short notice

We totally understand that outsourcing your entire companies IT can be very daunting for some Directors due to the perceived loss of control. This is why we also work alongside many larger IT teams as a bolt-on addition to their existing team. Perhaps there is a complex system upgrade in progress where our expertise is needed on the successful implementation and roll out, or you need some reliable ad-hoc IT support for other things whilst the skeleton team are in place.

3: How do you ensure your staff have enough current industry knowledge and expertise to take your company IT to the next level?

Staff capability and expertise

Companies who send their staff on regular IT courses won’t experience this, however those that don’t invest are often those with IT teams where we notice that staff industry knowledge is a little rusty. As Microsoft Gold partners and IT Security experts, all our IT Engineers undertake regular training with our industry leading partners which we continually pass on to our clients.

4: How do you ensure your business IT setup is as up to date as possible?

Proactive maintenance

Time and time again we see system maintenance is undertaken as a result of a problem that occurred, not necessarily as a preventative. As part of our retained IT Support service we proactively check for updates to avoid potential threats/glitches and make these out of hours to avoid any disruption to your business. This gives our customers added peace of mind that their IT setup is secure, and also enables them to use the new functionality that comes with system upgrades as soon as it’s released and not three months down the line.

5: How many times a day are files lost, computers crashing or servers not working properly?

Boost internal efficiency

As we all know, time costs money. IT setups that run smoothly enable employees to work efficiently without any disruption to their busy working day. By outsourcing your IT, our IT support service is there to assist in such instances especially those where your internal IT team would become very stretched.

So ask yourself this question; is your current IT department or IT support provider delivering in general and are they proactive or reactive?

If you are considering outsourced IT support in the near future, looking to switch providers or would like to discuss the options of working together on an ad-hoc basis, please get in touch and we would be pleased to discuss your individual business needs.