Are you our new Internal Account Manager for Infrastructure & Modern Work?

Would you like to work for one of the UK’s largest Microsoft Gold Partners with 11 Competencies across the Microsoft Cloud, specialising in Digital Transformation through both Business Applications and Modern Work, as well as advanced Cyber Security and Networking capabilities?

Internal Account Manager – Infrastructure & Modern Work

Reporting to: Head of Sales

Location: Tunbridge Wells

Who we are…

Infinity Group are a Microsoft Gold partner who provide award winning IT Support, Digital Transformation and Microsoft Dynamics 365 Consultancy across the UK.

With over 90 staff, we have two offices centrally located in both Tunbridge Wells, Kent and London Bridge and have recently been awarded the 2022 Feefo platinum service provider status for the 3rd year in a row.

We hold 11 prestigious Microsoft competencies and together our diverse team of IT Consultants and Service Desk Engineers are trained in the latest technology developments to ensure Infinity Group can recommend, implement, and manage the best solutions to support our clients’ businesses.

The Role

Infinity Group is passionately dedicated to quality and service.  As part of the Sales Department, we expect all our sales professionals to maintain exceptional quality in all their work to conduct themselves in a professional manner and to contribute to the overall success of the company by bringing in new customers whilst maintaining and growing the accounts through strategic Account Management.

Internal Account Managers are responsible for all account management and sales activities for a portfolio of clients whilst maximising sales profitability, growth, and account penetration, effectively selling our core product range.  Building client relationships and maintaining excellent communication with all clients and colleagues is a priority indicator of success. 

Main Duties & Responsibilities

  • Meeting and exceeding individual sales quotas by growing accounts
  • Establishing and maintaining good relationships with all clients and conducting Quarterly Business Reviews
  • Continually identifying areas of potential growth through white space analysis and business-led discussions to understand customer’s business focus
  • Building and developing customer roadmaps
  • Ensuring pipeline is kept up to date and accurate sales forecasts are maintained
  • Researching accounts and stakeholder mapping
  • Identifying and resolving any client concerns
  • Taking leadership of all proposals, plans and pitches and strive to exceed client expectations
  • Ensuring timely conversations about contract renewals so contracts do not lapse

What you need to know…

  • Experience within the IT Sector, MSP experience desirable
  • Knowledge of Microsoft 365, Microsoft Modern Work, Cyber Security and Internet Technologies is an advantage
  • Understanding and appreciation of basic sales principles
  • Knowledge and appreciation of CRM systems
  • Basic skills in Microsoft Office

Personal Specification

  • Effective communication across cross-functional teams and diverse client/stakeholder up to c-level.
  • Excellent customer service skills
  • Smart and presentable
  • Ability to work well under pressure and prioritise workload.
  • Excellent attention to detail, quality and accuracy
  • Ability to work as part of a team

Company Benefits

  • Unlimited Holiday!
  • Flexible working
  • Electric Car Dream Scheme
  • 10 Days Sick Pay
  • Private Health Insurance
  • Cycle to Work Scheme
  • Pension Scheme
  • Breakout area with Pool Table
  • Paid Training
  • Paid Social Events
  • Refurbished office, including a new collaborative with a coffee machine, bar, TV and Xbox.