Integration of Services_

What is integration of services?

Integration of services in housing refers to the process of connecting multiple systems, applications and workflows to create a unified, seamless experience for both housing providers and tenants. It eliminates data silos, improves efficiency and ensures that information flows smoothly across different platforms.

Benefits of integration of services

• Operational efficiency: Reduces duplication and manual data entry by synchronising systems.
• Improved accuracy: Ensures consistent, real-time data across all platforms.
• Enhanced tenant experience: Enables faster responses and better service delivery through connected processes.

Use cases

• Finance system integration: Linking housing management software with accounting platforms for automated rent reconciliation.
• Customer portal connectivity: Syncing tenant self-service portals with back-office systems for real-time updates.
• Third-party service integration: Connecting with contractors, payment gateways and compliance tools.

Key components

• API connectivity: Enables secure data exchange between systems.
• Automated workflows: Triggers actions across integrated platforms without manual intervention.
• Data synchronisation: Maintains consistency across housing, finance and communication systems.
• Scalable architecture: Supports future integrations as organisational needs evolve.

The BRIK Housing platform is designed with integration at its core. Built on Microsoft Dynamics 365 and the Power Platform, it offers robust API capabilities and seamless connectivity with third-party applications. This ensures housing providers can unify their operations, reduce inefficiencies, and deliver a streamlined experience for tenants and staff alike.