computer-icon-menuHOUSING ASSOCIATION SOFTWARE SOLUTION

Our powerful solution enables housing associations to manage the day to day running of their business from one easy to use, centralised system. It offers everything you need to efficiently manage tenants, available properties, contractors and financial management …  and we can easily tailor any module to your specific business setup.

We understand that no housing association operated in exactly the same way, which is why we have built our system to enhance your current way of working – not change it.

How is our housing association software solution different?

Unlike packaged solutions where you shoehorn your business operations around its capability or a totally bespoke housing association system that requires a huge financial outlay and regular on-going maintenance, our tailorable solution that’s been developed specifically for housing associations offers the very best of both worlds.

Housing Management Solution comparison

How can our tailored solution help your business?

Our housing association software solution comprises a full set of customisable modules to ensure maximum flexibility. Our most popular modules are property management, service scheduling, contract management, customer service management and document management. Depending on the specific needs of your business, we have a wide range of other useful modules.

Here is the full list of our tailored housing association modules that bolt on to our powerful software solution. All the modules are easily customisable and can be added at any time.

Our tailored bolt-on modules

PROPERTY MANAGEMENT

Module Capability

  • Manage Clients, Sites and Properties (Plots)
  • Store and report on Property information, such as lift, gas and electrical inspection dates
  • Auto-generate tasks and reminders for inspections and inventories
  • And much more…
CUSTOMER SERVICE MANAGEMENT

Module Capability

  • Case management, covering problems, complaints and reactive maintenance requests
  • Guided Case management process with configurable SLAs
  • Task driven complaints process to ensure compliance
MAINTENANCE MANAGEMENT

Module Capability

  • Service calendar for organisation of contractors
  • Mobile sign-off for contractors, including photos of work undertaken
  • SMS, web or email based satisfaction surveys
PROJECT MANAGEMENT

Module Capability

  • Complete project management solution, with project milestones, tasks and actions
  • Accurate time and cost recording and reporting
  • Gantt chart view of projects
DOCUMENT MANAGEMENT

Module Capability

  • Integrated document management using Microsoft SharePoint
  • Documents are version controlled, audited, and indexed
  • Collaboration tools allow multiple users to work on documents together
COMPLIANCE MANAGEMENT

Module Capability

  • Central, security controlled, store for all business information
  • Full auditing of all records for traceability of user actions
  • Workflows, Business Process Flows and Business Rules to control data input and guide users and ensure data integrity
INTEGRATED FINANCE MANAGEMENT

Module Capability

  • Integration with most major accounts packages
  • Accurate, up to date financial information to relevant users
  • Credit control and arrears management run from the database
DASHBOARDS AND REPORTING

Module Capability

  • Suite of commonly used charts, dashboards and reports and simple designer to create your own
  • Dashboard drilldown feature for data analysis
  • Scheduled reports can be delivered internally or externally in various formats

Read our latest case studies

GCHA were previously using Pyramid by Omniledger for the daily running of their housing association, however the clunky technology was out of date and very hard for staff to use. They were looking for a solution that offered greater flexibility and accuracy.

>> Read the full case study here.

Why should you use our housing association software solution?


  • Expertise – our software consultants have previously worked with other housing associations and understand the pinch points
  • On-going support – our 24 hour UK based support centre is always on hand to offer additional support if needed
  • Boost productivity – improve the overall business performance and efficiency with our housing association software solution
  • Unlimited flexibility – no more shoe-horning your business around software capabilities
  • Professionals – being certified Dynamics software developers you can be sure you will get the very best advice and service
  • Reliability – our tool is cloud-based so disaster recovery, backups and the very latest infrastructure come as standard

We look forward to discussing your housing association software requirements in more detail. Call or email us enquiries@infinitygroup.co.uk