IT SUPPORT IN CRAWLEY

Infinity Group are one of the leading IT Support providers in Crawley providing Fully Managed IT Support services including IT Consultancy, Digital Transformation, IT Infrastructure and IT Security & GDPR.

We provide IT Support for a wide range of businesses in Crawley ranging from SME’s to mid-market organisations. Our large Service Desk enables us to provide an average response time of under 5 minutes for IT Support tickets, which sets us apart from other IT Support companies in Crawley. Our consistent performance in delivering outstanding customer service is reflected in our 700+ customer reviews.

To demonstrate high levels of corporate governance, we hold three ISO Certifications, ISO 27001, 14001 and 9001.

Our latest clients in Crawley

Recent Clients | Infinity Group

What makes us a leading IT Support provider in Crawley?

Infinity Group are renowned as one of the leading IT Support companies in Crawley due to our large client portfolio, outstanding customer reviews and accredited industry partnerships. We are one of the few IT Support companies in Crawley who are a certified Microsoft Gold Partner.

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What makes Infinity Group different to other IT Support companies in Crawley?

 Our Standard IT Support Services

Infinity Group have a proactive mentality. All our Managed IT Support contracts include IT Network monitoring to maintain it’s overall health and performance. As a result, our clients experience reduced downtime, disruption, data loss and quicker fault identification.

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

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October 2018 service level performance

6 mins

Average Response Time

94%

1st Contact Fee Resolution

96%

Customer Retention Rate

98%

Customer Satisfaction

IT Consultancy in Crawley

Infinity Group provide a specialist IT Consultancy to business in Crawley alongside our IT Support service we are also appointed to work alongside internal IT Departments for our mid-market clients who require additional specialist IT Consultancy.

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Our Standard IT Consultancy Services

STRATEGIC

IT Infrastructure
Data Security
Virtual IT Director

COMPLIANCE

IT Security
Server backup solutions
Disaster Recovery

PERFORMANCE

Network analysis
Patch management
Strategic roadmapping

Who else do we work for?

We work with many businesses in Crawley, Gatwick and the surrounding area and have a diverse client base ranging from larger SMEs, to well established mid-market businesses and national chains.

Our customer base is varied and we have a large amount of customer case studies that pans all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Manufacturing.

However, no matter the vertical, we know that no two businesses operate the same way. Our Fully Managed IT Support packages are specifically designed to your business needs and also consider your future business development plans.

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Contact our Crawley Office

Call us now: 01892 575 675

The Pinnacle,
3rd Floor
Central Court,
Station Way
,
Crawley
RH10 1JH

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Here are some other benefits of our IT Support Services in Crawley

  • Microsoft Gold Certified – we’re proud to be Microsoft Gold Partners
  • 24/7 Service Desk support – we’re there to help you at the times you need us most
  • Monthly performance review – showing how Infinity Group and your IT Networks are performing
  • UK Support desk – you’ll deal directly with our Engineers in the UK
  • 24 hour monitoring – we monitor your systems proactively to identify potential faults before they arise
  • Remote support – decreased resolution times with our remote management software
  • Expertise – all our Engineers and Consultants are trained and qualified IT Specialists
  • Added value – no additional call out charges or travel expenses, just an agreed, fixed, hourly rate
  • Customer service – we tailor our Service Level Agreements (SLAs) specifically to your business needs

We look forward to discussing your IT Support requirements in Crawley.

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