IT SUPPORT IN WEST SUSSEX

Infinity Group are one of the largest IT Support companies in West Sussex. We are the market leader of award winning, comprehensive IT Support services including Outsourced IT Support, 24 Hour IT Support, Managed IT ServicesIT Consultancy, IT InfrastructureIT Security and GDPR Consultancy and Cloud Computing solutions since 2002.

We provide IT Support for 1000’s of businesses in West Sussex. These all vary in size from well known national chains to a wide variety of small to medium sized organisations located across the County. The average response time for an IT Support ticket is under 5 minutes which sets us apart from the other IT Support companies in West Sussex. Our consistent positive performance is reflected in our customer reviews, these are managed by an industry standard review engine to demonstrate complete transparency.

Clients choose to work with Infinity Group due to the size of our Support Service Desk as well as our extensive experience in the industry. We are proud to have gained the three major ISO certifications which include ISO 27001, 14001 and 9001 demonstrating our commitment to IT Security, customer service and environmental awareness as well as a high level of corporate governance that is particularly appealing to our mid-market clients.

Our latest West Sussex clients

Recent Clients | Infinity Group

Why are we a leading IT Support company in West Sussex?

Infinity Group are known as one of the leading IT Support companies in West Sussex due to our large client portfolio, industry leading partnerships, award wins, outstanding customer reviews and 98% client retention rate. We are also one of the few IT Support companies in West Sussex to have Microsoft Gold Partner status.

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What makes Infinity Group different to other IT Support companies across West Sussex?

 Our Standard IT Support Services

As standard and as part of any Managed IT Support contract, we monitor and protect the vital components of your IT Network 24 hours a day, 7 days a week to maintain performance. As a result of this, we reduce downtime, disruption, data loss and can identify and resolve faults much quicker.

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

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September 2018 service level performance

5 mins

Average Response Time

95%

1st Contact Fee Resolution

94%

Customer Retention Rate

97%

Customer Satisfaction

IT Consultancy in West Sussex

We provide specialist IT Consultancy alongside our Outsourced IT Support and IT Infrastructure services and work alongside many internal IT Departments for our larger clients in West Sussex who require additional help with IT Consultancy related projects.

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Our Standard IT Consultancy Services

STRATEGIC

IT Infrastructure
Data Security
Virtual IT Director

COMPLIANCE

IT Security
Server backup solutions
Disaster Recovery

PERFORMANCE

Network analysis
Patch management
Strategic roadmapping

Who else do we work for?

We understand that your organisation is unique and which is why, no matter what vertical, our IT Consultants will work with you to a build a bespoke IT Support package that is specific to your businesses requirements and priorities, taking into consideration your future business development plans and growth aspirations.

Since 2002, we have provided IT Support services to businesses all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Manufacturing.

Infinity Group have a diverse client base, ranging from SMEs to well established larger businesses and nationally recognised chains across West Sussex. You can find out more detail about the projects we have worked on for these clients by viewing our client case studies.

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Contact our West Sussex Office

Call us now: 03303 332 270 

The Pinnacle
3rd Floor
Central Court
Station Way

Crawley
RH10 1JH

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Here are some other benefits of our IT Support Services in West Sussex

  • Microsoft Gold Certified – we’re proud to be Microsoft Gold Partners
  • 24/7 Service Desk support – we’re there to help you at the times you need us most
  • Monthly performance review – showing how Infinity Group and your IT Networks are performing
  • UK Support desk – you’ll deal directly with our Engineers in the UK
  • 24 hour monitoring – we monitor your systems proactively to identify potential faults before they arise
  • Remote support – decreased resolution times with our remote management software
  • Expertise – all our Engineers and Consultants are trained and qualified IT Specialists
  • Added value – no additional call out charges or travel expenses, just an agreed, fixed, hourly rate
  • Customer service – we tailor our Service Level Agreements (SLAs) specifically to your business needs

We offer fast and reliable IT Support across West Sussex including:

Amberley, Arundel, Billingshurst, Bognor Regis, Chichester, Crawley, Cuckfield, East Grinstead, Gatwick, Hassocks, Haywards Heath, Henfield
Horsham, Hurstpierpoint, Lancing, Littlehampton, Midhurst, Petworth, Pulborough, Selsey, Shoreham-by-Sea, Steyning, Storrington
West Dean, West Wittering, Worthing.

We look forward to discussing your IT Support requirements in West Sussex.

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