computer-icon-menuDYNAMICS 365 APP CUSTOMISATION

The new Microsoft Dynamics 365 for Sales business application and the Microsoft Dynamics 365 app for customer service were both formerly known as Microsoft Dynamics CRM. Infinity Group can fully customise both of these apps to ensure they are perfectly tailored to your specific business needs and requirements.


Dynamics 365 for Sales App

Dynamics 365 for Sales app customisation

Infinity Group can implement and customise the Sales application to suit your specific business credentials and enable you to automate your sales processes, boost productivity and revenue and gain key insights while reducing costs.

In terms of customisation of the Dynamics 365 Sales application we can cleverly create customised dashboards to enable senior management to have a real time overview of sales performance that can include, lead details, pipeline segmentation, performance of sales agents, predicted revenue and can also forecast closing dates on leads plus much more.

We can also automate notifications and alerts that notify the sales agents and senior management about the status of each lead. For example, customisation in it’s most basic form; an alert to say a particular contact has not ordered for a while or more complex notifications like notifying the sales team of particularly relevant upsell opportunities that specific types of clients will likely commit to.

DYNAMICS 365 FOR CUSTOMER SERVICEDynamics 365 for Customer Service

Dynamics 365 for Customer Service app customisation

The Dynamics 365 for Customer Service app is also formerly known as Dynamics CRM. We can fully customise the customer service app to ensure specific types of customer queries are directed to the correct employee dependent on the type of query. This improves internal efficiency as it reduces the customers time spent on the phone and enables the company to deliver a higher standard of customer service.

We can fully customise specific reports relating to customer service performance that highlight specific trends in queries, for example a rise in complaints about a specific product, or how specific staff are responding to queries. We can also monitor response times and call durations etc.

The full suite of Microsoft Dynamics 365 Apps available

Infinity Group - Microsoft Dynamics 365 Apps

Microsoft Dynamics 365 for customer service

Microsoft Dynamics 365 Pricing

Enterprise Edition Pricing

Targeted at customers currently running Dynamics ERP. Targeted at customers needing an ERP and CRM solution. Enterprise Edition is beneficial for businesses needing more than two apps with its plan based and tiered pricing model.

Prices start from £71.60 per full user/monthly excl. VAT and £6.20 per light user.

Business Edition Pricing

Dynamics 365 Business Edition is not currently released.

However, we are able to offer new clients an interim solution that’s on par with Enterprise Edition capabilities until the full launch of Business Edition later this year. 

Prices start from £30.20 per full user/monthly excl. VAT and £3.80 per light user.

*The prices above are as of Jan 2017 and subject to a business meeting qualifying criteria. Concessions apply to government, education and charity sectors.

To find out more about what’s included in the light and full user options for Dynamics 365 – click here to visit our Dynamics 365 features page.

Dynamics 365 Small and Medium Business limited price offering

Small and Medium businesses can purchase Dynamics 365 for Sales and Dynamics 365 Customer Service Apps Enterprise Edition through a special offering.

Dynamics 365 for Sales, Enterprise edition (SMB Offer) from £30.20 per full user per month

Dynamics 365 for Sales and Customer Service, Enterprise edition (SMB Offer) from £49.00 per full user per month

Dynamics 365 for Team Members, Enterprise Edition (SMB Offer) from £3.80 per light user per month

Dynamics 365 licensing options

You can purchase Dynamics 365 in two different ways:

APP BASED LICENSING – This is the traditional approach to licensing. You can buy licenses for users at an individual application level.

PLAN BASED LICENSING – Plan based licensing allows you to buy single user licences with flexibility to leverage whatever functionality they need to fit their specific user types.


Every business is different, below is a high level overview of the features in Sales and Customer Service modules, as well as for your team members. Get in touch with our team to discuss further requirements of your business and which license model is most economically advantageous for your business.

Infinity Group - Dynamics 365 for sales and cs

Our London office

Tel: 01892 575 675
Fax: 0345 450 4609

Floor 24/25,
The Shard,
London Bridge Street,

Our Kent office

Tel: 01892 575 675
Fax: 0345 450 4609

The Coach House
Spencer Mews
Tunbridge Wells
Kent TN1 2PY

We look forward to discussing your Microsoft Dynamics 365 requirements in more detail. Call or email us