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Microsoft Dynamics 365 Frequently Asked Questions

Here are a selection of FAQ’s we often get asked about Microsoft Dynamics 365, we frequently update this. If you have a burning question relating to Dynamics 365, please get in touch and we’ll happily answer it.

What is Dynamics 365?

Dynamics 365 is an enterprise level modular business platform combining both CRM and ERP functionality. Dynamics CRM online has become Microsoft Dynamics 365 which is now an application based product bringing together all its front line service solutions

What applications are available within Dynamics 365?

Dynamics 365 has flexible licensing enabling you to purchase licences for the specific applications you require. These are the Dynamics 365 applications that all lay an important role in achieving digital transformation. Dynamics 365 for SalesDynamics 365 for Customer ServiceDynamics 365 for Field ServiceDynamics 365 for Finance & OperationsDynamics 365 for Project Service AutomationDynamics 365 for Talent,  Dynamics 365 for Customer Insights and Dynamics 365 for Housing Association applications.

Does Microsoft Dynamics 365 include any intelligence tools?

Power BI and Cortana Intelligence are natively embedded into Microsoft Dynamics 365 for predictive insights, prescriptive advice and actionable next steps.

Does Office 365 easily integrate with Dynamics 365?

Yes, both Dynamics 365 and Office 365 bring together the two worlds of business process and personal productivity. Familiar tools like Microsoft Excel and Word within the context of business processes, significantly increase productivity.

What is the difference between Business and Enterprise versions of Microsoft Dynamics 365?

The business version of Microsoft Dynamics 365 is designed for businesses with less than 250 users, whilst the enterprise edition Microsoft Dynamics 365 is designed for larger businesses with over 250 users.

Can I link Dynamics with other business systems?

Microsoft Dynamics 365 can integrate and work seamlessly with many solutions such as Adobe for electronic signing of your business documents, orders, contracts and service agreements. It can be linked with your LinkedIn account enabling you to update and maintain leads and contacts and even manage your hiring and HR process. As a Microsoft product, Dynamics 365 seamlessly integrates with other Microsoft products such as Outlook and Office 365.

Should I choose Dynamics 365 Online instead of On Premise?

There are numerous reasons as to why Microsoft Dynamics 365 Online is better, you have the secure and reliable storage systems that Azure offers and deployment is made easy providing an ideal environment for Agile implementation. Updates and patches are automatically scheduled in Azure ensuring your data is secure and GDPR compliant. With Dynamics 365 On Premise you would need to manually perform update and manage the security yourself.

How can you buy Dynamics 365 licenses?

You can easily purchase Dynamics 365 licenses from Microsoft partners. Infinity Group are a Microsoft Gold Partner. Please get in touch to discuss your requirements.

What is the difference between Dynamics AX and Dynamics NAV?

Microsoft Dynamics AX and Dynamics NAV differ through their functionality and performance offerings. If you are considering Dynamics AX or Dynamics Nav you need to consider the specific business needs requirement in the future to ensure they correct platform is selected. Microsoft Dynamics 365 is a composition of both ERP and CRM and often forms a better solution to those looking specifically for AX or Nav due to it’s broader functionality.

What’s happened to Dynamics CRM Online Suite?

The full capabilities of the current CRM Online Suite will be unpacked in Dynamics 365 into individual applications mentioned above. Please visit our dedicated Dynamics 365 application pages for more information about Dynamics 365 apps.

Does Dynamics 365 include Adobe Marketing Cloud?

Microsoft has made the Adobe Marketing Cloud its preferred marketing service for Dynamics 365 Enterprise, Microsoft’s next generation of intelligent business apps.

What’s happened to AX7?

The full functionality of AX7 will be referred to and sold as an app called “Operations”. Note also that the packaging is very similar to what we have today.

If you have any questions about Microsoft Dynamics 365, please get in touch. As Microsoft Gold Partners we know the latest information about this powerful business platform, please also visit the dedicated application pages in the top menu.


If you are interested in finding out more about Dynamics 365 for Field Service please get in touch and once of our Dynamics 365 consultants can discuss your needs and arrange a demo.


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