Release the full potential

Successful Microsoft Dynamics 365 implementation

Infinity Group are one of the leading Microsoft Gold Partners in the UK.

Our team of highly skilled Microsoft Dynamics 365 consultants enable both smaller businesses through to mid-market enterprises to implement a perfectly designed Microsoft Dynamics 365 solution to manage all your business needs. They’ll also future proof the solution so it delivers the services and functionality you require now but can also accommodate the businesses growing needs in the future. Designing and delivering a Microsoft Dynamics 365 solution involves careful planning and consideration. It’s not a task that can be undertaken without the assistance of a specialist Microsoft Dynamics 365 consultancy team. Our specialist Microsoft Dynamics 365 Consultants have a wealth of knowledge across all industry sectors and will support you from the scoping and design phases, through to Dynamics 365 implementation, training and post-delivery support.  Together with your dedicated project team, Infinity Group will support the business throughout the entire project lifecycle. We run all our Microsoft Dynamics 365 projects using the Agile project delivery method that enables us to break down each Dynamics 365 project into short, manageable sprints. This allows for changes to be made, comprehensive testing and a more importantly for our clients, a manageable and transparent budget. We can run Microsoft Dynamics 365 projects using the Agile project delivery methods or a more traditional waterfall methods depending upon the size and complexity of the solution required.  Typically larger projects that require greater input and collaboration with stakeholders lend themselves to a more agile approach that enables us to break down each Dynamics 365 project into short, manageable sprints. This allows for regular checkpoints and quick changes to be made during the development phase, whilst conducting testing and training in parallel with those same stakeholders. More importantly for our clients, the outcome is a manageable and transparent budget and ultimately a solution that is a better fit for purpose.

Implementing Microsoft Dynamics 365

Infinity Group believes that knowledge is key to a successful delivery. With that in mind, a detailed scoping session will be planned with your dedicated project team and our Functional Consultants. The scoping session will enable us to fully define and document your specific requirements, understand the integrations you will need and any large pieces of customisation as well as the future business ambitions. During the scoping, our team of Microsoft Dynamics 365 consultants will also document your processes in detail and deliver documentation demonstrating how that will be delivered through the proposed Microsoft Dynamics 365 solution, outlining the core business improvements along the way. Working closely with your dedicated project team will not only help us gather the requirements in detail, but will ensure that you get vital buy in from your staff from key stakeholders to ensure the transition to your new platform within your business is smooth and achieves optimum adoption rates. During the scoping we can also demonstrate how certain aspects of the solution can work for your business.

Planning and delivering Microsoft Dynamics 365

Once scoping is complete, your nominated Microsoft Dynamics 365 Consultant will then supply you with a series of documents, including:

  • The proposed solution design
  • A fully scoped project plan
  • A statement of work (covering entrance and exit criteria)
  • An implementation plan

Throughout our project delivery, we will work closely with you to have regular checkpoints and full oversight of the delivery and progress. We will also monitor risks and alert you of any issues to give you complete transparency. When using the agile delivery method the project will be broken into a series of ‘sprints’, during the end of sprint meetings we’ll demonstrate and collect immediate feedback on the functional elements so we can make minor revisions as required to fine tune the deliverables. Any new requirements or significant variances at this stage will be subject to the usual change control procedures and added to the backlog if required. Through our agile project methodology, we will work closely with you to deliver regular sprints ensuring you have full insight into the delivery. We will also monitor risks and alert you of any issues to give you complete transparency. During these end of sprint meetings we’ll demonstrate updates as they’re completed and we’ll make minor revisions as required. Any new requirements or variances at this stage will be subject to our change control procedure.

Launching a Microsoft Dynamics 365 solution

Once the build has been completed and we have completed quality assurance testing internally, we will release the solution so your dedicated project team can begin User Acceptance Testing. Testing is completed against an agreed acceptance criteria within the implementation plan, followed by some minor revisions if required. Sometimes, particularly during longer/ bigger projects when a client’s internal processes have changed during the solution build stage, there may be some additional changes needed to the solution that were not agreed in the original scope. In this instance, these will be documented, agreed and scheduled. Once the build has been completed and we have tested the new solution internally, we will release the solution so your dedicated project team can begin test it. Through an agreed acceptance criteria, the final testing will take place and minor changes will be made by us. Sometimes, when internally processes change during the solution build stage, there may be some additional changes needed to the solution that were not agreed in the original scope. In this instance, these will be documented, agreed and scheduled. Upon release of the final solution to a live environment and once your dedicated project team have signed it off, we will ensure the business is fully equipped to enable maximum user adoption. We will also arrange administrator and role based training sessions before the official launch as well as providing additional assistance during the ‘go live’ period to prevent any glitches. Post launch, Infinity Group then offer a wide range of Microsoft Dynamics 365 ongoing support packages.

If you are interested in discussing a Microsoft Dynamics 365 project or our ongoing Microsoft Dynamics 365 support packages please get in touch.