Microsoft Dynamics 365 Pricing

Getting your head around Microsoft Dynamics 365 pricing, licensing types and licensing options can prove to be an arduous task. Each application has it’s own price per user and there is a Business or Enterprise type license depending on the size of your business.

Our specialist Microsoft Dynamics 365 consultants can quickly and easily calculate the licence costs for you, and can recommend the most cost effective licences for various staff, such as cheaper team member licences for light users, or full Customer Engagement plan licences for users that need access to all features in the platform

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Microsoft Dynamics License Types

Microsoft Dynamics 365 licensing for all the specific applications are available under two categories, Light & Full users.

Light users use some of the functionality available such as running reports, they complete light tasks only. These are typically Senior Managers and front desk staff.

Full users leverage most of the platform functionality each day. These are normally Sales, Customer Service and Marketing teams.

How much do the main Microsoft Dynamics 365 applications cost?

Each of the main Dynamics 365 applications, Sales, Customer Service, Field Service and Project Service Automation cost £71.60 per user/per month for a full user license.

For businesses that require more than one application, the customer engagement license at £86.70 per user/per month may work out as the best solution. There are other licensing options for businesses who require both CRM and ERP functionality, please get in touch to discuss your specific licensing needs in more detail.


Are Microsoft Dynamics 365 licenses flexible?

Our Microsoft Dynamics 365 Consultants will assist you in upscaling your licenses as your business grows and help to review and manage your licenses during times of change. This will avoid you paying for licenses that are not required.

Microsoft Dynamics 365 is compatible on PC and Apple operating systems and is accessed through a web browser.

Microsoft Dynamics 365 implementation

When working out the price for a Microsoft Dynamics 365 implementation, you’ll need to consider more than just the cost of the licensing. The following factors will have a significant impact on your calculations: Implementation costs, Licence costs, Support costs, Internal time and effort and business change.

The implementation costs for the project will cover activities such as designing and building the system as well as training and data migration. The size and complexity of your project will determine the amount of consultancy required for the implementation phase of the project, along with how much out of the box functionality you are using versus custom built features.


Managing a Dynamics 365 project efficiently

Another factor in determining a project budget is the methodology choice for the project. Waterfall projects require a large up front discovery and design exercise to be undertaken to provide a fixed price and fixed scope project, whereas agile projects have a lighter up front design exercise and then regular collaborative review throughout the project. The latter is a far more effective strategy for larger projects where requirements are almost guaranteed to change over the course of the implementation and give the business flexibility to drop and add requirements and maintain an accurate budget through the project lifecycle.

Can you easily migrate from Microsoft Dynamics CRM to Dynamics 365 in the Cloud?

Yes, Infinity Group are specialists in implementing full migration to Dynamics 365 in the Cloud, each migration is bespoke depending on the existing setup.  Please view our Microsoft Dynamics 365 migration case study which explains in detail how we did this for our client Active Silicon.

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Budgeting for a Dynamics 365 project

When considering setting a budget for your Microsoft Dynamics 365 project you will need to consider which existing systems you are replacing, which key staff members will be involved and how much data you need to migrate.

A cost that people often forget to factor in to the project budget is that of the internal resource required to help design, test and implement the new system. Migrating core line of business applications is not simple and require dedicated time from staff to have input on the design of the new system and then to help with user acceptance testing to ensure the finished product is fit for purpose.

Keeping project costs down

Utilising out of the box features is a great way to keep project costs down, it might involve some changes to existing internal processes, but will greatly reduce the build and maintenance costs for your new solution, as well as provide easier access to new features as Microsoft release them. As an example, customers using out of the box Field Service capabilities can quickly and easily make use of Microsoft’s new Remote Assist functionality providing virtual reality support for remote engineers, with very little implementation effort as opposed to a business with a heavily customised Field Service solution.