computer-icon-menuMICROSOFT DYNAMICS CRM IS NOW D365

In November 2016, Microsoft Dynamics CRM was relaunched as Microsoft Dynamics 365. The newly launched Microsoft Dynamics 365 platfrom offers a powerful combination of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) functionality.

What is Customer Relationship Management in a nutshell?

CRM for many businesses is delivered via a powerful platform that stores customer data and records customer interaction. The CRM platform such as Microsoft Dynamics 365 then provides insights and intelligence to the business on areas that can help better sales, marketing, operations and customer service. With CRM businesses can better understand customer buying habits, increase loyalty, upsell opportunities, and otherwise improve revenues by utilising CRM. Implementing CRM is a complex undertaking, given that each business is totally unique to each business.

What was Dynamics CRM?

Microsoft Dynamics CRM was a leading CRM platform used by millions of businesses globally. It could be customised in a modular form to suit your specific business needs and had 3 main components:

  • Sales automation –  customer tracking from lead to client through classic sales cycle, KPI and sales effectiveness evaluation, display clients on the map.
  • Service automation – focus on customer service, customer support through different channels, call indicators tracking, call resolution.
  • Marketing Automation – marketing campaigns, marketing emails automation, social media posting.

What’s the difference between Dynamics CRM and Dynamics 365?

Microsoft Dynamics 365 offers a host of extended functionality that was offered with Dynamics CRM but you had to undertake custom coding and development to enable it. It also now includes the operations features that Dynamics AX offered and a completely modular licensing option. This new license pricing option enables businesses to only pay for the functionality (modules) that are relevant to their operational needs.

Microsoft Dynamics 365 Features

Green border –  3 new classic components – Sales, Service and Marketing.

Orange border – Operations, this component was formerly MS Dynamics AX.

Blue border – 3 new components with additional functionality: Field Service (managing worker activity, scheduling and dispatching work), Project Service Automation (project management and business process automation) and Customer Insights (business intelligence).

Infinity Group - Microsoft Dynamics 365 features

Dynamics 365 licensing options

You can purchase Dynamics 365 in two different ways:

APP BASED LICENSING – This is the traditional approach to licensing. You can buy licenses for users at an individual application level.

PLAN BASED LICENSING – Plan based licensing allows you to buy single user licences with flexibility to leverage whatever functionality they need to fit their specific user types.

Microsoft Dynamics 365 Pricing

Enterprise Edition Pricing

Targeted at customers currently running Dynamics ERP. Targeted at customers needing an ERP and CRM solution. Enterprise Edition is beneficial for businesses needing more than two apps with its plan based and tiered pricing model.

Prices start from £71.60 per full user/monthly excl. VAT and £6.20 per light user.

Business Edition Pricing

Dynamics 365 Business Edition is not currently released.

However, we are able to offer new clients an interim solution that’s on par with Enterprise Edition capabilities until the full launch of Business Edition later this year. 

Prices start from £30.20 per full user/monthly excl. VAT and £3.80 per light user.

*The prices above are as of Jan 2017 and subject to a business meeting qualifying criteria. Concessions apply to government, education and charity sectors.

To find out more about what’s included in the light and full user options for Dynamics 365 – click here to visit our Dynamics 365 features page.

Microsoft Dynamics 365 training programs

Businesses achieve the ultimate value from their investments when employees are empowered how to use the purpose of their business solutions. We offer Microsoft Dynamics 365 training programs that deliver these objectives:

  • We educate employees about the business purpose of the implemented Microsoft Dynamics 365 solution
  • We empower employees to enhance productivity and collaboration using the tools available
  • We harness increased business process efficiency, employee satisfaction and innovation
  • We prepare employees for future streamlining, integrations and transformation as Dynamics 365 technology evolves

Each course is bespoke and tailored to suit your businesses current product knowledge and specific to your implemented solution. The successful adoption criteria are set collaboratively between you and our training specialists, ensuring that we achieve them together. We also offer SharePoint and Office 365 training programs.

Why use Microsoft Dynamics 365?

Microsoft Dynamics 365 full customisation options

Infinity Group are one of the few IT companies to also offer Microsoft Dynamics 365 Consultancy, implementation and platform customisation. We can fully customise Dynamics 365 to accommodate your business needs in the following areas; operations, customer service, sales, marketing, field services, finance and project management. We can create processes such as routing customer enquiries directly to your agent who specialises in solving cases with the same nature – making the resolution time shorter and more efficient.

Data analysis, reporting and automation is another capability of Microsoft Dynamics 365 and we can also tailor this to ensure the platform meets the needs of your ever growing business. Dynamics 365 is so powerful that we use it to manage our own complex in-house operations. Please get in touch for a live demonstration via Skype.

Kent office

The Coach House
Spencer Mews
Tunbridge Wells

Tel: 01892 575 675
Fax: 0345 450 4609

London office

Floor 24/25
The Shard
London Bridge Street

Tel: 01892 575 675
Fax: 0345 450 4609

Sussex office

Tower Point
44 North Road

Tel: 01892 575 675
Fax: 0345 450 4609

We look forward to discussing your Microsoft Dynamics 365 requirements in more detail. Call or email us