phone-icon-menuTELECOMS SUPPORT & MAINTENANCE

For the past 15 years we have provided telecoms support and maintenance services for 1000’s of clients all over the UK and we work with all major telecoms brands.

Whether you are a SME working from a single office, or a multinational working across multi-sites or a call centre, we provide telecoms support & maintenance contracts to suit your specific business needs.

With telecoms engineers located all over the UK & Ireland, we ensure we’re never far away should a site visit be required, however, the majority of our customer’s telephone faults can be resolved remotely, saving you valuable time and resource.

The telephone systems we support and maintain

telephone-maintenance-brands

What does our telecoms maintenance service include?

  • Unlimited remote helpdesk support
  • Onsite cover for parts and labour
  • Max. 4 hour call out time on major faults*
  • Remote diagnostics
  • Advice line 
  • Software updates
*dependent on agreed SLA

The types of Telecoms Maintenance & Support we offer

Telecoms Support for SMEs

We understand that the majority of businesses rely on telecoms as their main communication channel, and that telecoms faults can have a huge impact on business operations. A telecoms maintenance SLA gives you added peace of mind that our team of Telecoms Engineers are available quickly to rectify the problem.

Telecoms Support for large businesses

Our telecoms engineers have vast amounts of experience in dealing with more complex telecoms setups especially in the event of a major fault – and because of this we provide telecoms maintenance service to several mid market clients across the UK.

Emergency Telecoms Support 24/7

We offer 24 hour/same day emergency telecoms support to businesses across the UK. Although the majority of telecoms faults can be resolved remotely, we have a team of telecoms Engineers located all over the UK to provide on-premise assistance for our larger clients if necessary.

Recent telecoms maintenance clients

Why use our Telecoms Support Services?

Here are the benefits of our Telecoms support services:


  • Flexible contracts – standard business hours support or 24/7 cover
  • UK help desk – unlimited telephone and email support from our Engineers
  • Remote system access – inclusive programming and diagnostics
  • Major faults – guaranteed maximum 4 hour response time during working hours
  • Expertise – all engineers are trained and accredited by the leading telecoms manufacturers
  • System upgrades – we’ll keep your system up to date with the latest software releases
  • Payments – we offer both monthly and annual billing options

We look forward to discussing your Telecoms support requirements in more detail. Call or email us enquiries@infinitygroup.co.uk