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How to choose the right Managed IT Service provider2020-04-02T09:24:42+00:00

When selecting a Managed IT Service Provider it is important to assess many factors including the services they offer, their experience and what industry accreditations they hold. Comparing costs should be the last exercise you do as it’s imperative to work alongside the best suited Managed IT Service Provider for your business.

Why do you need Managed IT Services?2020-04-02T09:17:11+00:00

Recruiting experienced IT Staff and continuing to train is an expensive overhead. By choosing to outsource your IT to a Managed IT Service Provider you will reap the expertise from a team of highly trained individuals for a fraction of the cost of employing your own in house team.

What types of IT Services do you provide?2020-03-24T15:32:11+00:00

Infinity Group provide a whole host of Managed Services including IT Support, IT Consultancy, IT Security and Digital Transformation Services.

What areas of Kent do you cover?2020-03-24T15:23:46+00:00

We have support over 500 customers across Kent and provide cover in the following towns. Ashford, Broadstairs, Canterbury, Chatham, Cranbrook, Dartford, Deal, Dover, Edenbridge, Faversham, Folkestone, Fordwich, Gillingham, Gravesend, Greenhill, Herne Bay, Hythe, Kings Hill, Lydd, Maidstone, Margate, Minster, New Romney, Northfleet, Paddock Wood, Queensborough, Rainham, Ramsgate, Rochester, Royal Tunbridge Wells, Sandwich, Sevenoaks, Sheerness, Sittingbourne, Snodland, Southborough, Strood, Swanley, Tenterden, Tonbridge, Walmer, West Malling, Westerham, Westgate-on-Sea and Whitstable.

Where in Kent are Infinity Group based?2020-03-24T15:18:36+00:00

Infinity Group are based in the heart of Tunbridge Wells. This is where our Head Quarters and Service Desk are based, we have a team of Field Engineers located around Kent to quickly facilitate on site visits should they be required.

More about our IT Support Service Desk2020-03-11T13:01:14+00:00

Our large Service Desk team comprises of 1st Line, 2nd Line and 3rd Line IT and Telephony analysts that provide unlimited telephone support as standard for all our customers during business hours. Our Service Desk also operates 24 hours a day to ensure we are equipped to resolve any issues as they arise, day or night.

What areas of the UK do you provide IT Support?2020-03-11T12:07:17+00:00

We provide IT Support Services to hundreds of businesses located all over the UK and have a nationwide presence. Our UK Head office is located in the South East, and we have 5 other offices in London, Sussex, Surrey and Birmingham

What industry partnerships do you hold?2020-03-11T11:59:02+00:00

Infinity Group are partners with a large number of industry leading vendors. We are Tier 1 Microsoft Gold Partners, Sophos Gold Partners, Cisco and Cisco Meraki partners.

What is Infinity Group’s average call response rate?2020-03-11T11:58:52+00:00

In order to provide a fast and efficient service, we work hard to keep our average call response times to under 1 minute. This ensures there is minimum delay when you call us and enables us to resolve your issues as soon as they happen.

What are the main benefits of Managed IT Services?2020-03-06T12:29:27+00:00

There are many benefits in appointing a Managed IT Service provider. The main ones are specialist expertise, new technology adoption, fixed monthly costs and added peace of mind you have a specialist team at the end of the phone if you need immediate assistance.

What is a Managed Service Provider?2020-03-06T12:29:10+00:00

A Managed Service Provider (MSP) is a company that remotely manages a customer’s IT infrastructure on a proactive basis to agreed SLAs (Service Level Agreement) on a ongoing basis. A Cloud Service Provider also falls under the Managed Service Provider definition.

What Managed IT Services Do you provide?2020-03-06T12:09:44+00:00

Infinity Group provide a wide range of Managed IT Services including IT Support, IT Consultancy, Microsoft Modern Workplace, Network Consultancy, Business Continuity, Data Backup, IT Infrastructure Consultancy and Digital Transformation services.

Can you transfer your own calling plan into Microsoft 365 Business Voice?2020-01-09T16:10:57+00:00

Yes, customers can bring their own calling plan to Microsoft 365 Business Voice. This configuration enables .customers to connect voice trunks directly from their network to Microsoft Teams or interconnect 3rd party telephony entities such as call centres. The Microsoft 365 Business Voice (without calling plan) subscription is specifically designed for this situation.

Can I keep my existing phone number on Microsoft business Voice?2020-01-09T15:49:05+00:00

Yes, existing phone numbers can be easily transferred from your current supplier to Business Voice. Once your phone numbers are ported, Microsoft will then become your service provider.

How many users can Microsoft Business Voice accommodate?2020-01-09T15:45:04+00:00

Microsoft Business Voice can accommodate up to 300 users. If you have over 300 users in your company there is an Enterprise Voice Solution available.

Who is Microsoft Business Voice bet suited for?2020-01-09T15:38:02+00:00

Microsoft Business Voice is designed to be used by SMEs that are already using Office 365 and seeking an affordable telephony alternative. You can add Business Voice to Office 365 and Microsoft 365 subscriptions that include Microsoft Teams.

What areas of London do you provide IT Support for?2020-05-14T06:38:23+00:00

We provide IT Support in London to the following areas: Barking, Barnet, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, South London, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster and Greater London

What industry partnerships do you have?2020-01-03T16:40:07+00:00

We are Tier 1 Microsoft Gold Partners, Sophos Gold Partners and Cisco and Cisco Meraki Partners.

What Industry Awards have you won?2020-01-03T16:58:08+00:00

Infinity Group have won many industry awards to date for customer service, company success and complex IT projects. Here are our most recent wins for 2019

MSP 501 Global IT Awards – Top Managed Service Provider UK, EMEA, Global. Ranked #5 UK, #12 EMEA and #154 Globally
SDC Awards – Hybrid Infrastructure Project of the Year
Feefo – Gold Trusted Service Award
CRN Channel Awards – Winner Reseller of the Year

What types of IT Support do you provide in London?2020-03-11T12:22:50+00:00

We provide fully managed professional IT Support to hundreds of businesses across London. This ranges from fully Outsourced IT Support to project specific IT Consultancy, IT Infrastructure Consultancy and IT Security Consultancy.

Where is your London office based?2020-04-08T11:45:23+00:00

Our London office is conveniently located at London Bridge. Here’s our address: 3rd Floor, The News Building, Shard Quarter, 3 London Bridge, London, SE1 9SG.

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