Key takeaways_

• Cyber security isn’t just about technology; people are the first line of defence against phishing, social engineering and credential theft
• A strong human firewall means employees are trained, aware and supported with tools like Microsoft Defender, Purview and Entra ID
• Building this culture reduces risk, improves resilience and turns staff into proactive defenders rather than passive users

When we talk about cyber security, it’s natural to think of anti-virus software and complex coding. But cyber security is also about people.

The term “human firewall” refers to your employees acting as the first line of defence against cyber threats, before it reaches any software protocols. When equipped with the right knowledge and tools, staff can detect, prevent and report suspicious activity before it escalates into a breach.

In today’s hybrid work environment, where employees are more digitally connected and more exposed than ever before, the human firewall has become a critical component of any organisation’s security posture. Cyber criminals are increasingly targeting individuals through phishing, social engineering and credential theft, making it essential to empower your workforce to recognise and respond to these threats.

This blog explores how to build a strong human firewall by empowering your people and supporting them with the right technology. As a result, you’ll reduce risk and foster a culture of cyber resilience, created to withstand incoming threats.

Why humans matter in the modern threat landscape_

Cyber threats are evolving at an alarming pace, with a 50% rise in the last year. Increasingly, they’re targeting people, not just systems. The rise in phishing attacks, social engineering tactics and insider threats has made it clear that no organisation is immune.

Let’s look at some recent attacks and how they happened:

• Marks & Spencer and Co-op: Attackers gained access by impersonating IT support staff and tricking third-party contractors into resetting passwords that were protected by multi-factor authentication.
• Change Healthcare: Attackers gained access to internal systems, disrupting healthcare services and causing widespread operational delays, after a staff member fell for a phishing email.
• Google and Salesforce: A Google employee was tricked via social engineering into approving a malicious app connected to a Salesforce-hosted database. Business contact data was then exfiltrated and used in targeted phishing campaigns.

None of this is to shame staff for falling victim. These attacks are often sophisticated, personalised and designed to exploit human behaviour rather than technical vulnerabilities – making it easy to be tricked.

But the consequences of a single click on a malicious link can be severe. In fact, human error remains one of the leading causes of cyber security breaches, often resulting in data loss, financial damage and reputational harm. Even the most advanced security infrastructure can be undermined if employees aren’t equipped to recognise and respond to threats.

Can cyber attacks end a business?

Let’s dive into another example: KNP, a 158-year-old logistics firm. After being hit by an attack in 2023 – caused when criminals guessed an employee’s password – the firm went into administration. 700 people were made redundant. It shows the enormous impact a cyber attack can have.

77% of security leaders now say they would fire someone who falls for phishing. This means there is now a real human impact to these attacks, which every employee should want to avoid.

That’s why relying solely on technical defences is no longer enough. Firewalls, antivirus software and endpoint protection are essential — but they must be complemented by a well-informed, vigilant workforce. Empowering your people to act as a human firewall is one of the most effective ways to reduce risk in today’s threat landscape.

What is a human firewall?

A human firewall is the collective force of your employees acting as a proactive defence against cyber threats. While traditional firewalls and antivirus software are essential, they only activate after a threat has entered the system. Your people, on the other hand, are the first line of defence — often the only thing standing between a phishing email and a full-blown breach.

The role of a human firewall is to recognise, resist and report suspicious activity. This could be anything from spotting a phishing attempt, questioning an unusual request for sensitive data or flagging a suspicious link before clicking. When employees are trained and empowered, they can stop attacks before they reach your technical defences.

Consider the difference between a passive user and a proactive defender:

• A passive user might click a link without thinking, assuming IT will catch anything dangerous.
• A proactive defender pauses, inspects the email and reports it, potentially preventing a company-wide compromise.

Empowered employees can prevent attacks like:

• Phishing scams that trick users into revealing credentials.
• Business Email Compromise (BEC) where attackers impersonate executives.
• Malware downloads disguised as legitimate attachments.

By building a culture of awareness and accountability, you turn every employee into a security asset — forming a resilient, human-powered firewall that complements your technical controls.

Empowering employees to become your cyber defenders_

By now it’s clear: technology alone can’t stop every cyber threat. Your people play a vital role in your organisation’s security posture. Empowering employees to become cyber defenders starts with building a culture of awareness, accountability and continuous learning.

Awareness, training and culture_

Cyber security awareness training shouldn’t be a one-off exercise. It needs to be ongoing, engaging and relevant to the real threats employees face. From recognising phishing emails to understanding the risks of weak passwords, regular training helps staff stay alert and confident in their ability to respond.

But training alone isn’t enough. A security-first culture, where employees feel responsible for protecting data and systems, is what transforms knowledge into action. This culture must be championed from the top down, with leadership modelling good security behaviours and encouraging open communication around potential threats.

Building a security-first mindset across departments_

Cyber security isn’t just an IT issue; it’s a business-wide responsibility. Whether it’s finance, HR or customer service, every department handles sensitive data and faces unique risks. Tailoring training and policies to each team’s context helps embed security into daily workflows.

Encouraging cross-functional collaboration also strengthens your human firewall. For example, marketing teams can work with IT to spot brand impersonation scams, while HR can help onboard new employees with secure habits from day one.

Training best practice_

To truly strengthen your human firewall, cybersecurity training must go beyond tick-box compliance. It should be practical, continuous and tailored to the real-world threats your employees face. Here’s how to make it effective:

1. Make training ongoing and engaging

• Frequency matters: Run short, regular sessions rather than one-off annual modules.
• Use real-world scenarios: Simulate phishing emails, suspicious links and social engineering tactics.
• Gamify learning: Use quizzes, leaderboards and rewards to boost engagement.

2. Tailor content to roles and risk

• Focus on those most likely to experience attacks: High-risk departments (e.g. finance, HR, IT) should receive more targeted training to prevent risks.
• Include role-specific examples: For example, use invoice fraud for finance or impersonation scams for exec assistants.
• Simulation testing: Use Microsoft’s Attack Simulation Training to identify and support users who are more likely to fall for phishing.

3. Focus on key training areas

• Phishing and social engineering: Teach users how to spot red flags and report suspicious messages.
• Password hygiene: Encourage strong, unique passwords and the use of password managers.
• Multi-factor authentication (MFA): Why it matters and how to use it effectively.
• Data handling and sharing: Understanding what’s sensitive and how to protect it.
• Remote work security: Best practices for working securely from home or on the go.

4. Reinforce with Just-in-Time learning

• Use tools: Use platforms like Microsoft Defender for Office 365 to deliver contextual prompts when users interact with risky content, meaning messages land when they’re most likely to have an impact and be remembered.
• Provide micro-learning moments: Teach people as and when they click on suspicious links or attachments.
  

5. Measure and improve

• Track metrics: Look at factors like phishing click rates, reporting rates and training completion.
• Refine the process: Use insights to refine your programme and focus on areas of weakness.
  

By embedding these best practices into your training strategy, you’ll reduce risk and empower your people to become confident, capable defenders of your digital perimeter.

Tools to strengthen your human firewall_

While humans are integral to your cyber security defences, using tools and techniques can make it easier. The below tools will safeguard your staff against incoming threats and help them to defend your business.

Microsoft Defender for Office 365_

This tool provides advanced protection against phishing, malware and business email compromise. It scans emails, links and attachments in real time and can trigger automated training prompts when users interact with potentially harmful content. This helps reinforce learning exactly when it’s needed most.

Microsoft Purview_

Microsoft Purview helps organisations manage data governance, compliance, and insider risk. It enables businesses to detect risky behaviour, protect sensitive information and ensure that employees handle data responsibly – all of which are essential components of a strong human firewall.

Microsoft Entra ID_

Entra ID provides secure identity and access management, ensuring that only authorised users can access critical systems and data. Features like multi-factor authentication (MFA) and conditional access policies help prevent credential-based attacks, which are often the result of human error.

Microsoft Security Copilot_

Security Copilot is an AI-powered assistant that helps security teams investigate threats, respond more quickly and generate actionable insights. It can also support user education by explaining alerts and guiding employees through secure practices in real time, making cyber security more accessible and understandable.

Microsoft Defender for Cloud Apps_

This cloud access security broker (CASB) solution gives organisations visibility and control over cloud app usage. It helps detect unusual user behaviour, prevent data leaks and enforce policies across SaaS applications. By monitoring and managing risky activity in the cloud, it adds another layer of protection that supports employee decision-making and reduces the chance of accidental exposure.

Attack simulation training in Microsoft 365_

This feature allows organisations to run realistic phishing simulations and track how employees respond. The results can be used to identify vulnerable users and deliver targeted training, helping to build confidence and reduce the likelihood of real-world attacks.

The role of a Managed Service Provider (MSP) in strengthening the human firewall_

Cyber security is becoming increasingly critical. But unfortunately, many businesses do not have the internal skills and resource to give the security posture the attention it warrants, which leaves vulnerabilities open.

Many organisations rely on MSPs to help bridge the gap between technology and people. MSPs play a vital role in helping businesses build and maintain a strong human firewall by combining technical expertise with user-focused strategies.

MSPs can deliver tailored security awareness training that aligns with an organisation’s specific risk profile, ensuring that employees are equipped to recognise and respond to the threats most relevant to their roles. They also take responsibility for deploying and managing Microsoft security tools – such as Defender for Office 365, Microsoft Purview and Entra ID – to ensure these solutions are configured correctly and used to their full potential.

In addition, MSPs often run phishing simulations and detailed reporting to track employee engagement, identify areas of vulnerability and guide targeted improvements. Their ongoing support helps IT and leadership teams foster a security-first culture, where employees are not only aware of cyber risks but feel empowered to act on them.

By partnering with an MSP, organisations gain access to scalable, expert-led solutions that strengthen both their technical defences and their human firewall — turning employees into proactive defenders rather than passive users.

The people first approach to cyber security_

In the face of increasingly sophisticated cyber threats, your people remain your most valuable and vulnerable line of defence. A strong human firewall isn’t built overnight: it requires a commitment to continuous training, a culture of security awareness and the right tools to support confident decision-making.

By empowering employees with knowledge and equipping them with the right tools, organisations can significantly reduce risk and build a more resilient, security-conscious workforce.

But strengthening your human firewall is just one part of a broader security strategy. To truly protect your organisation, you need to adopt a Zero Trust approach — one that assumes breach, verifies explicitly and provides least-privilege access.

Watch our on-demand Zero Trust webinar to learn how to build a security strategy that puts people, data and access at the centre – without compromising productivity. Led by security experts from Microsoft and Infinity Group, you’ll discover how to eliminate risk before it takes hold.