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Would you like to work for one of the largest IT & Telecoms support providers in the UK? Our people are our business. We pride ourselves in recruiting the very best highly skilled, experienced & professional IT and Telecoms Engineers, IT Consultants, Dynamics 365 Consultants, Project Managers and Account Managers and Marketing professionals.

We are also proud to offer an attractive selection of employee benefits. Read what our current employees say about us on GlassDoor.

NOTE: We do not appoint Recruitment Agencies. If you choose to submit a careers application, you agree to Infinity Group processing your personal data accordingly. Please see the privacy notice for job applicants and candidates here.

Our sister company also has Microsoft Dynamics 365 related job vacancies

We are always keen to receive applications on a speculative basis from people with a minimum of 1-2 years’ experience in the following roles:

  • IT Consultants
  • IT Field Engineers
  • Microsoft Dynamics 365 Consultants
  • 1st/2nd/3rd Line IT Support Engineers
  • Account Managers

Please email a CV and covering letter to support your application to careers@infinitygroup.co.uk

Infinity Group | Why Work For Us?


 1st Line Support Analyst

We’re looking to recruit an enthusiastic 1st Line Support Analyst to join our growing team based at our Head Office in Tunbridge Wells. A minimum of 1 years’ experience in a service desk/support role is required.

1st Line Support – You will be the pathway and the first contact for any contact relating to issues and problems encountered by our customers. You should possess excellent all round skills in information and communication technology environments as the role covers IT, Telecoms and Connectivity.

Telephone management – Handling calls in a timely professional manner. Prioritising your work is essential in what will be a fast-paced environment within a small team.

Ticket Management – Taking required action for cases and incidents raised as they are logged, either with a first time fix or escalation to the relevant team. You will need to identify, prioritise and log incidents as they come in via phone.

Ideal candidates will have:
– Strong interpersonal and oral communication skills
– Excellent customer services skills
– Experience working in a service desk/support services environment
– Highly motivated and self-directed
– Excellent attention to detail
– Able to execute tasks in a high-pressure environment

Technical experience is required in the following areas:
– Microsoft Office 365
– Active Directory & Exchange
– Networking (TCP/IP, DHCP, DNS)
– Anti-Virus
– Printers
– Hosted IP Phones
– Router configuration

We are committed to equal opportunities and we welcome applications from all sections of the community. To apply for this position please send your CV and covering letter FAO: Richard Baldwin to careers@infinitygroup.co.uk

Candidates must be eligible to live and work in the UK.

 IT Projects Consultant

An exciting opportunity to join a rapidly growing and fast-paced team delivering a wide range of IT Infrastructure projects. Ranging from traditional on-premises server solutions, through hybrid to server-less cloud-based solutions leveraging the Microsoft Office 365 and Azure product stacks. Clients may vary from 10 to 1000 users so each solution is unique and no day is ever the same!

Excellent benefits package including (but not limited to): Training opportunities, company bonus scheme, Private Medical Insurance, additional holiday for long service.

Technical Skills:
Deploying Windows Server/migrating server solutions
Active Directory, DNS, DHCP, RRAS etc.
Advanced Hyper-V, including replication and clustering
Knowledge of SAN architecture – Fibre channel, iSCSI and MPIO
Firewall configuration/deployment
Exchange server deployment/migration
Office 365/Exchange Online – migration and deployment experience, including hybrid
Microsoft Azure experience
Switch configuration/deployment, including understanding of VLANS
Cisco, Meraki, Juniper or WatchGuard skills an advantage
Office 365/Azure certifications an advantage

Required Experience:

Successful candidates will have extensive experience working for another MSP. They will be confident in delivering an outstanding level of customer service and confident liaising with senior stakeholders. They will have an exceptional ability to autonomously meet tight project deadlines and be able to occasionally work from home in evenings and at weekends. They will hold a full clean driving license and be able to travel to client sites mainly based in London and the South East both in and out of hours as required.

Flexible working is also available for this role.

We are committed to equal opportunities and we welcome applications from all sections of the community. To apply for this position please send your CV and covering letter FAO: Tom Lovell to careers@infinitygroup.co.uk

Candidates must be eligible to live and work in the UK.

IT Installation Engineer

Conducting Site Visits

  • Responsible for visiting sites to undertake varying tasks, including the installation and maintenance of equipment, audits and providing a regular support presence.
  • Ensuring arrival and departure times as scheduled are adhered to.
  • Representing the company by being both well-presented and polite always.
  • Proactively reporting any concerns, requirements or opportunities arising from visits.
  • Leaving sites clean and tidy after visits.

Installations

  • Preparation, installation and maintenance of PCs, laptops and tablets.
  • Installation and maintenance of server solutions as per the client’s requirements.
  • Configuration and deployment of Office 365 solutions, including migration from on-premises solutions.
  • Installation & configuration of new backup solutions – IASO, Altaro VM Backup and Windows Server Backup.
  • Making recommendations for changes or improvements where they would be of benefit to the client.
  • Completing the on boarding document so the company has all relevant information required to effectively support the customer.

Other:

  • Auditing of sites, new or existing.
  • Documenting installed/audited equipment in CRM. 

Key Responsibilities:

  • Maintain appropriate stock levels in company van, ensuring materials used are billed as required.
  • Care of allocated company van, ensuring it is kept clean and tidy.
  • Maintain knowledge of current & new technologies.
  • Providing daily progress reports to the Installations Manager and Installations team members.
  • Updating documentation used by the helpdesk for remote support.
  • Ensuring CRM is kept up to date, with the closure of Activities, Service Activities and Cases in a timely manner.
  • Ensuring customer expectations are met

We are committed to equal opportunities and we welcome applications from all sections of the community. To apply for this position please send your CV and covering letter FAO: James Belsey to careers@infinitygroup.co.uk

Candidates must be eligible to live and work in the UK.

Staff feedback from our 2017 Employee Survey

“Infinity is the premier IT and Telecoms provider in the South East. It is amazingly forward thinking and that is something that I praise Phil and Rob for immensely. The growth achieved in the time that I have been here is testament to the hard work that they put in and this in turn inspires the people I have worked with and myself to work harder.” 

Equal Opportunities

“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.”