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Would you like to work for one of the largest IT & Telecoms support providers in the UK? Our people are our business. We pride ourselves in recruiting the very best highly skilled, experienced & professional IT and Telecoms Engineers, IT Consultants, Dynamics 365 Consultants, Project Managers and Account Managers and Marketing professionals.

We are also proud to offer an attractive selection of employee benefits

NOTE: We do not appoint Recruitment Agencies

Click here to find out what our employees say about working at Infinity Group.

The Infinity Group IT Apprentice Scheme


Current Vacancies

3rd Line Support Analyst

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Salary: £30-35k dependent on experience

Location: Based at our Kent Head office

The Role

Working within the Support Team the successful candidate will be responsible for providing high quality 3rd line support to clients of Infinity across a broad range of desktop and network technologies.  You will respond to technical and user support queries over the phone and also onsite at client locations to resolve technical issues, provide guidance and training on core desktop technologies and troubleshoot issues with servers, routers, firewalls and desktop technologies whilst working as the point of escalation for the 1st & 2nd line engineers. The technologies typically encountered will include:

  • Windows Server 2008, 2012, 2016 – Active Directory / Group Policy
  • Virtualisation technologies including: Hyper-V, VMWare & Citrix XenApp (Presentation Server)
  • MS Exchange 2007, 2010, 2013 / Office 365 & Hybrid Configs
  • PC’s, Laptops, Mobile Devices, Printers & Printer Networks (Escalated Issues)
  • Cisco Networking Technologies: 5000x, Meraki, ASAs, Router, Switch, WAP configuration and support
  • Desktop Operating Systems: Win7, Win8, Win10 (Escalated Issues)
  • MS Office 2007, 2010, 2013, Office 365 – Applications inc: Outlook, Excel, Word, Powerpoint (Escalated Issues)
  • LAN/WAN networking including wireless router configuration and troubleshooting
  • Symantec (Veritas) Backup Exec, Cyber Essentials
  • Other business applications such as Sage, Act! Etc
  • Creating concise break/fix documentation
  • Project planning, solution design and delivery

Required Experience

Successful candidates will possess a mix of technical qualifications and commercial experience ideally gained in a similar consultancy / outsource environment supporting a broad range of desktop and server technologies.  It is essential to posses strong organisational skills, be well presented, punctual, efficient and possess exceptional communication skills.  Ideally you will enjoy fixing problems and supporting users and enjoy face-to-face interaction, onsite with clients of Infinity.  You will possess a mix of the following:

  • Qualifications (from): A+, MCP, MCITP, CCNA or other relevant technical certification
  • Commercial experience gained in a 2nd / 3rd line support role with project delivery experience
  • Solid understanding of desktop technologies and LAN/WAN networking with a solid understanding of Cisco Networking technologies (LAN/WAN/Wireless not datacentre focussed)
  • Strong Windows Server Active Directory, MS Office365, MS Exchange messaging experience
  • Cisco networking experience advantageous but non-essential
  • Hyper-V and VMWare virtualisation experience
  • Excellent problem solving skills
  • Strong communication skills
  • Experienced in managing your own workload and prioritising issues and workload

We are committed to equal opportunities and we welcome applications from all sections of the community.

To apply for this position please send your CV and covering letter FAO: Richard Baldwin to careers@infinitygroup.co.uk

Candidates must be eligible to live and work in the UK.

1st Line Support Analyst

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Salary: £16-21k dependent on experience

Location: Based at our Kent Head office

We’re looking to recruit an enthusiastic 1st Line Support Analyst to join our growing team based at our Head Office in Tunbridge Wells. A minimum of 1 years’ experience in a service desk/support role is required.

1st Line Support – You will be the pathway and the first contact for any contact relating to issues and problems encountered by our customers. You should possess excellent all round skills in information and communication technology environments as the role covers IT, Telecoms and Connectivity.

Telephone management – Handling calls in a timely professional manner. Prioritising your work is essential in what will be a fast-paced environment within a small team.

Ticket Management – Taking required action for cases and incidents raised as they are logged, either with a first time fix or escalation to the relevant team. You will need to identify, prioritise and log incidents as they come in via phone.

Ideal candidates will have:
– Strong interpersonal and oral communication skills
– Excellent customer services skills
– Experience working in a service desk/support services environment
– Highly motivated and self-directed
– Excellent attention to detail
– Able to execute tasks in a high-pressure environment

Technical experience in the below is preferred, but not essential:
– Office 365
– Active Directory & Exchange
– Networking (TCP/IP, DHCP, DNS)
– Anti-Virus
– Printers
– Hosted IP Phones
– Router configuration

We are committed to equal opportunities and we welcome applications from all sections of the community.

To apply for this position please send your CV and covering letter FAO: Richard Baldwin to careers@infinitygroup.co.uk

Candidates must be eligible to live and work in the UK.

IT Support Engineers

staff picLocation: Based across Kent & London

We are always looking for exceptional IT Support Engineers with a minimum of 3+ years experience in a similar role. We have a large, state of the art IT Support helpdesk at our Kent HQ in Tunbridge Wells, you would be based there and visit clients sites as and when required.

Ideal candidates will have:

  • The ability to recognise and resolve a wide range of technical and connectivity errors
  • Knowledge of complex network systems and set ups
  • Working technical knowledge of current systems software, operating systems, and PC protocols and standards
  • High level of analytical and problem-solving abilities
  • Strong understanding of our clients goals and objectives
  • Strong interpersonal and oral communication skills
  • Highly self motivated and self directed
  • Excellent attention to detail
  • Able to execute tasks in a high-pressure environment
  • Willing to travel and work at client offices when required
  • Willing to work on-call after-hours, and/or on weekends if needed
  • Technical knowledge of Microsoft products
  • Knowledge of IT Security best practises

We are committed to equal opportunities and we welcome applications from all sections of the community.

To apply for this position please send your CV and covering letter FAO: Richard Baldwin to careers@infinitygroup.co.uk 

Candidates must be eligible to live and work in the UK.

IT Field Engineer

staff picLocation: South East and London
The ideal candidate will live in Crawley or nearby surrounding areas.

We’re looking for an IT Field engineer – 1st / 2nd line IT Support.  A minimum of 3+ years in a similar role is required.
Most of the work carried out will be in South East London, on occasion you may be required to travel further afield and stay overnight; although this will be infrequent. Occasionally, you will be required to work at head office in Kent to configure devices.

Candidates will have technical experience in:

  • Office 365
  • Networking (TCP,IP,DHCP,DNS)
  • Software installation
  • Configuration of managed switches
  • Router configuration and installation
  • Firewall configurations
  • Administer Active Directories
  • Anti-Virus
  • Printers

Ideal candidates will have:

  • Strong interpersonal and oral communication skills
  • Excellent customer service skills
  • The ability to work independently
  • Good time management
  • Excellent attention to detail
  • Highly motivated and proactive
  • Able to execute tasks in a high-pressure environment

Employee Benefits:

You will be provided with a van and all required IT equipment, bonus scheme, pension scheme and private health care contributions.

We are committed to equal opportunities and we welcome applications from all sections of the community.

To apply for this position please send your CV and covering letter FAO: Richard Baldwin to careers@infinitygroup.co.uk 

Candidates must be eligible to live and work in the UK.

Staff feedback from our 2016 employee survey

“Infinity is the premier IT and Telecoms provider in the South East. It is amazingly forward thinking and that is something that I praise Phil and Rob for immensely. The growth achieved in the time that I have been here is testament to the hard work that they put in and this in turn inspires the people I have worked with and myself to work harder.” 

Equal Opportunities

“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.”