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Would you like to work for one of the largest IT & Telecoms support providers in the UK? Our people are our business. We pride ourselves in recruiting the very best highly skilled, experienced & professional IT and Telecoms Engineers, IT Consultants, Dynamics 365 Consultants, Project Managers and Account Managers.

Our team draws upon a diverse pool of talent and our continued efforts with staff training, development and retention has gained us the Investors in People accreditation. We pride ourselves in ensuring  that our staff are happy in what they do and equipped to achieve the best they can for themselves, for Infinity Group and for our customers.

NOTE: We do not appoint Recruitment Agencies

We offer an attractive selection of employee benefits

Infinity Group - Employee Benefits

Our current vacancies

IT Support Engineers

staff picLocation: Based across Kent & London

We are always looking for exceptional IT Support Engineers with a minimum of 3+ years experience in a similar role.

Ideal candidates will have:

– The ability to recognise and resolve a wide range of technical and connectivity errors
– Knowledge of complex network systems and set ups
– Working technical knowledge of current systems software, operating systems, and PC protocols and standards
– High level of analytical and problem-solving abilities
– Strong understanding of our clients goals and objectives
– Strong interpersonal and oral communication skills
– Highly self motivated and self directed
– Excellent attention to detail
– Able to execute tasks in a high-pressure environment
– Willing to travel and work at client offices when required
– Willing to work on-call after-hours, and/or on weekends if needed
– Technical knowledge of Microsoft products
– Knowledge of IT Security best practises

We are committed to equal opportunities and we welcome applications from all sections of the community.

To apply for this position please send your CV and covering letter FAO: Richard Baldwin to careers@infinitygroup.co.uk 

Candidates must be eligible to live and work in the UK.

Previous vacancies

Microsoft Dynamics CRM/Dynamics 365 Consultant

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Location: Based at our Kent & London office

This permanent role will provide leadership, expertise, delivery and consulting to a variety of clients. Working with a team and reporting to the CRM Technical Director, the Functional Consultant must understand a client’s problem, propose a viable solution and guide and project manage the implementation of that solution within the client’s environment.

Ideal candidates will possess the following skills:

– Working with client companies to establish the business requirements.
– Scoping the solution by providing a clear, accurate and workable brief and then ensuring this works in practise.
– Devising and delivering appropriate CRM functional solutions to meet client and our requirements.

– Customising Microsoft Dynamics CRM, including:
– Entities and Relationships, Forms, Views and Charts, Business Rules, Business Process Flows, Workflows

– Configuring Microsoft Dynamics CRM, including:
– Security Roles, Business Units, Service Management, Templates, Reports, Dashboards
– Managing projects to ensure that delivery is to time and to budget, Liaising with colleagues to specify solution elements that require development.
– Acting as the client liaison point for projects.
– Acting in a consulting role with the client, providing liaison, ongoing communication, managing client expectations and dealing with client issues.
– Undertaking data migration exercises alongside the client.
– Delivering user and administrator training.

To apply for this position please send your CV and covering letter FAO: Rob Young to careers@infinitygroup.co.uk 

We are committed to equal opportunities and we welcome applications from all sections of the community.

Candidates must be eligible to live and work in the UK.

Head of Finance

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Location: Based at our Kent Head office

Salary: in the region of £50-60k

We are looking for a qualified Accountant with previous experience at Financial Controller level within an SME business.

You will have:

Demonstrable experience of the implementation of strong controls and processes
Experience of having worked in an entrepreneurial environment is preferential
Strong communication and people management skills
Commercially aware
 Experience of working within the IT support and/or business telecoms sector

Core responsibilities:
Reviewing of monthly management accounts, including Profit & Loss / Balance Sheet reporting and commentary
Preparation of budgeting and forecasting for the business
 Managing year-end statutory accounts and acting as main point of contact for accountants/auditors
Continuously developing relationships with senior stakeholders to drive the importance of added value financial information to ensure improved profitability    within the business
Identifying and improving current financial processes to ensure they are as efficient as possible
Successful management and development of the finance department helping the Company achieve its five-year goals
Advising on the best path of growth for the business

Required:
Team management
Management Information
Process Improvement
Statutory Accounts
Change management / Implementation Experience
Experience of using Sage is preferential
An ability to add value to the financials of the business
Budgetary control

We are committed to equal opportunities and we welcome applications from all sections of the community.

To apply for this position please send your CV and covering letter FAO: Phil Jones to careers@infinitygroup.co.uk 

Candidates must be eligible to live and work in the UK.

1st Line Support Analyst

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Salary: £16-21k dependent on experience

Location: Based at our Kent Head office

We’re looking to recruit an enthusiastic 1st Line Support Analyst to join our growing team based at our Head Office in Tunbridge Wells. A minimum of 1 years’ experience in a service desk/support role is required.

1st Line Support – You will be the pathway and the first contact for any contact relating to issues and problems encountered by our customers. You should possess excellent all round skills in information and communication technology environments as the role covers IT, Telecoms and Connectivity.

Telephone management – Handling calls in a timely professional manner. Prioritising your work is essential in what will be a fast-paced environment within a small team.

Ticket Management – Taking required action for cases and incidents raised as they are logged, either with a first time fix or escalation to the relevant team. You will need to identify, prioritise and log incidents as they come in via phone.

Ideal candidates will have:
– Strong interpersonal and oral communication skills
– Excellent customer services skills
– Experience working in a service desk/support services environment
– Highly motivated and self-directed
– Excellent attention to detail
– Able to execute tasks in a high-pressure environment

Technical experience in the below is preferred, but not essential:
– Office 365
– Active Directory & Exchange
– Networking (TCP/IP, DHCP, DNS)
– Anti-Virus
– Printers
– Hosted IP Phones
– Router configuration

We are committed to equal opportunities and we welcome applications from all sections of the community.

To apply for this position please send your CV and covering letter FAO: Richard Baldwin to careers@infinitygroup.co.uk

Candidates must be eligible to live and work in the UK.

IT Projects Engineer

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Location: Based at our Kent HQ

This is a fantastic opportunity to join a dynamic technical team within a rapidly growing IT company. Infinity Group specialises in the provision of IT services to a broad variety of different industry clients. Our services include IT Support & Helpdesk along with the design, integration and maintenance of modern business IT Systems, Network & Data systems including WIFI, connectivity solutions and Telecoms.

We are looking for an enthusiastic individual with a passion for technology, with strong communication skills and a good team player. Working in this client facing role, you will be responsible for planning and delivering IT solutions to our diverse client base.

Core responsibilities:

– Assisting with pre-sales and solution design
– Planning, implementing and delivering complex IT infrastructure projects on-time and on-budget
– Escalating issues to 3rd parties as and when required
– Liaising with client’s application support teams

Required Experience/Qualifications

To be considered for this role, you must be able to demonstrate the following skills and experience. You will also need to have worked in an IT role for at least 5 years, ideally within an MSP:

  • Windows Server 2008-2016 build, deployment and administration
  • Office 365 cloud services deployment, administration and support
  • Exchange 2007-2016 deployment/migration and configuration
  • Server Virtualisation (Hyper-V/VMWare) configuration and administration
  • Windows Vista – Windows 10
  • Office 2007 – Office 2016
  • DNS / TCP-IP / DHCP
  • Firewall and Network Switching, VPN / VLAN
  • Active Directory administration and troubleshooting
  • Consultancy / Project experience
  • RMM Solutions
  • 7 or more GCSES all A* – C grades including Maths and English
  • Be a Microsoft Certified Professional in a relevant discipline

Desirable Experience:

You must also be able to demonstrate:

  • Excellent written and spoken English
  • Ability to communicate effectively with customers over the phone and face to face
  • Ability to work independently, prioritise tasks and meet deadlines
  • Flexibility, patience and a strong work ethic
  • Logical, methodical and organised approach to problem solving
  • Excellent timekeeping

We are committed to equal opportunities and we welcome applications from all sections of the community.

To apply for this position please send your CV and covering letter to careers@infinitygroup.co.uk

Candidates must be eligible to live and work in the UK.

Billing Assistant/Manager – Telecoms

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Location: Based at our Kent HQ

We are looking for a Billing Assistant/Billing Manager to work in the telecoms department. We are specifically looking for candidates that  have previous experience working within a similar role in the telecoms sector.

– Update Billing platform with new, ceased and amended products
– Liaise with Sales and Provisioning to resolve billing input queries
– Liaise with Accounts to resolve customer billing queries
– Maintain tariffs and billing base data as required
– Carry out Billing and supplier reconciliations as required
– Ad Hoc reporting of billing data in support of internal studies and customer queries
– Shadow and assist with bill run
– Monitor and process cancellation requests
-Monitor unsolicited and actual broadband ceases, update ‘MAC’ codes spreadsheet & issue updates to resellers
– Place and progress Broadband orders

You must also be able to demonstrate:

  • Excellent written and spoken English
  • Ability to work independently, prioritise tasks and meet deadlines
  • Flexibility, patience and a strong work ethic
  • Logical, methodical and organised approach to problem solving
  • Excellent timekeeping

We are committed to equal opportunities and we welcome applications from all sections of the community.

To apply for this position please send your CV and covering letter FAO: Jeanette Warren to careers@infinitygroup.co.uk

Candidates must be eligible to live and work in the UK.

Project Manager/ Project Coordinator

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Location: Based at our Kent HQ

This is a great opportunity to work under our Senior Project Manager within our Software Development and IT Infrastructure Team.

We are looking for a highly organised individual who’s experienced in coordinating small to medium sized technical projects and planning resource. Having worked in a similar role, you will be familiar with project planning tools, change control systems, procedures and performance tracking. You’ll also be able to recommend process improvements through investigation of our current processes.

Core responsibilities:

– Supporting the Senior Project Manager
– Work with clients to define project objectives, scope, deliverables and timescales.
– Identify project activities and resource needs and track
– Responsible for project resourcing
–  Produce project documentation, including regular status reports
–  Responsible for handover to client
–  Responsible for handover into support
–  Coordinate and control all project activities including liaising with suppliers, other departments and with clients
–  Monitor progress on cost, timescales and quality and adjust plan accordingly
–  Ensure adherence to process, procedures and good practice standards
–  Communicating progress with Project Manager and clients
–  Responsible for meeting project deliverables on time and to budget
–  Assisting with business improvements for the project and support delivery areas
–  Adhere to H&S and ISO requirements

Required Experience/Qualifications:

Although a professional Project Management qualification is very useful to this role it’s not essential.

Desirable Experience:

  • Prince 2 certification
  • Previously worked in a Scrum or other Agile environment
  • Previous experience working within an IT Department/Company

You must also be able to demonstrate:

  • Excellent written and spoken English
  • Ability to communicate effectively with customers over the phone and face to face
  • Ability to work independently, prioritise tasks and meet deadlines
  • Flexibility, patience and a strong work ethic
  • Logical, methodical and organised approach to problem solving
  • Excellent timekeeping

We are committed to equal opportunities and we welcome applications from all sections of the community.

To apply for this position please send your CV and covering letter FAO: Mark Jones to careers@infinitygroup.co.uk 

Candidates must be eligible to live and work in the UK.

Microsoft Dynamics 365 Consultant – Graduate Role

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Location: Based at our Kent office

As a Graduate Microsoft Dynamics Consultant you will typically be working as part of a project team delivering business change and technology projects using Microsoft Dynamics for some exciting, fast-moving companies. Our roles are very client-focussed, so our Graduate Microsoft Dynamics Consultant must be as interested in understanding about how businesses work aswell as building specialist CRM solutions.

Within our structured Career and Performance Management framework, we will work with you to tailor a personalised development plan which will build upon your natural abilities and academic qualifications. We will help you develop additional skills and the opportunity to start managing your career in the direction that’s right for you.

You’ll be given responsibility quickly and will be empowered to make decisions. We value the ability to work effectively as part of a team whilst taking personal accountability for delivering results.

During our selection process, you will learn more about the work we do, meet some of your potential new colleagues and understand what working in a growing and agile business can offer. The selection process will be thorough – and competitive – but we aim to make it enjoyable too.

Required skills:

A business or technology related degree – we welcome applications from individuals who are about to graduate or have previously graduated.

To apply for this position please send your CV and covering letter explaining your aspirations, what interests you and motivates you and your achievements so far. FAO: Rob Young to careers@infinitygroup.co.uk

We are committed to equal opportunities and we welcome applications from all sections of the community.

Candidates must be eligible to live and work in the UK.

Account Manager

staff picLocation: Based in the London & Kent office

We are looking for a Account Manager to join our highly successful sales team based at our Kent office. You must have proven experience ideally in the IT and Telecoms industry, be proactive and confident in working with a wide range of clients.

Ideal candidates will have:

– At least 2 years experience in the IT or telecoms industry
– An excellent level of product knowledge
– A confident telephone manner
– Good relationship management skills
– Be willing to travel across the South East and other parts of the UK when required
– Hold a full UK driving license.

In return we offer a competitive salary and and generous employee benefits package.

We are committed to equal opportunities and we welcome applications from all sections of the community.

To apply for this position please send your CV and covering letter FAO: Phil Jones to careers@infinitygroup.co.uk 

Candidates must be eligible to live and work in the UK.

IT /Telecoms Apprentices

staff picLocation: Based at our Kent HQ

We are looking for a new IT apprentice. However, all our apprentices come from 3aaa in Maidstone or Intequal. Please get in touch with them directly to register and apply.

Here’s a testimonial from our current apprentice Matthew Baker from 3aaa.

“The apprenticeship so far has been great. I’ve learnt so much so quickly and made good friends at work and at the 3aaa academy. My trainer at work Jordan is so patient and helpful with my training. The whole team are great and I feel privileged to have this position.”

Staff feedback from our 2016 employee survey

“Infinity is the premier IT and Telecoms provider in the South East. It is amazingly forward thinking and that is something that I praise Phil and Rob for immensely. The growth achieved in the time that I have been here is testament to the hard work that they put in and this in turn inspires the people I have worked with and myself to work harder.” 

Equal Opportunities

“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.”