1st Line Support Analyst
Salary: £16-21k dependent on experience
Location: Based at our Kent Head office
We’re looking to recruit an enthusiastic 1st Line Support Analyst to join our growing team based at our Head Office in Tunbridge Wells. A minimum of 1 years’ experience in a service desk/support role is required.
1st Line Support – You will be the pathway and the first contact for any contact relating to issues and problems encountered by our customers. You should possess excellent all round skills in information and communication technology environments as the role covers IT, Telecoms and Connectivity.
Telephone management – Handling calls in a timely professional manner. Prioritising your work is essential in what will be a fast-paced environment within a small team.
Ticket Management – Taking required action for cases and incidents raised as they are logged, either with a first time fix or escalation to the relevant team. You will need to identify, prioritise and log incidents as they come in via phone.
Ideal candidates will have:
– Strong interpersonal and oral communication skills
– Excellent customer services skills
– Experience working in a service desk/support services environment
– Highly motivated and self-directed
– Excellent attention to detail
– Able to execute tasks in a high-pressure environment
Technical experience in the below is preferred, but not essential:
– Office 365
– Active Directory & Exchange
– Networking (TCP/IP, DHCP, DNS)
– Hosted IP Phones
– Router configuration
We are committed to equal opportunities and we welcome applications from all sections of the community.
To apply for this position please send your CV and covering letter FAO: Richard Baldwin to firstname.lastname@example.org
Candidates must be eligible to live and work in the UK.