The modular approach to Housing Management Systems

We love the word ‘why’ and we don’t stop asking this question until we truly understand your unique challenges and business goals. Sadly, lots of digital transformation projects fail because no one asks ‘why’.

Get in touch

Feefo logo

BRIKHousing is the housing management system built for social landlords, powered by Dynamics 365_

As a Social Housing Landlord, do you struggle with fragmented visibility and controls in your housing association? Is this causing problems with how your organisation runs and how well you serve your residents?

These challenges often arise when multiple systems are being used to store data across multiple databases, resulting in operational and financial challenges. This not only strains departmental operations but also jeopardises resident, contractor and other stakeholder relationships.

Get in touch

Housing Associations that have transformed
with Dynamics 365 and Power Platform_

You’ll be in good company when delivering a housing management system on Dynamics 365 and Power Platform.

Discover a smarter approach to managing your association with BRIKHousing_

Specifically designed for Housing Associations utilising Dynamics 365 and Power Platform, this fully integrated modular solution empowers superior decision-making, offering real-time insights into the metrics that matter the most to your organisation.

Core Housing Processes_

Simplifies the recording, tracking, and management of all interactions with your residents, communities and other stakeholders.

Rent Accounting_

Manages the complex task of recording and monitoring all credits and debits against a tenant or leaseholder rent account as well as all Sub Accounts.

Rent Setting_

Automate your rent setting process and remove administrative overheads with fully customisable rent uplift calculations.

Tenancy Management_

Effectively and efficiently manage all tenancy management processes from the initial application, through to ending the tenancy when notice is given.

Arrears Management_

Arrears Management supports social landlords managing all stages of the arrears process, covering escalations, status updates and tracking.


Maintain your housing register, optimise your allocations and applications processes and maintain your waiting lists in a centralised solution.

Property Sales_

Manage your property sales and shared ownership process end-to-end. Handles Right to Buy and Right to Acquire processes for existing residents.

Customer Portal_

From checking arrears balances to logging complaints and applying for waiting lists, the self-service portal integrates seamlessly with your HMS.

Void Management_

Efficiently handle void properties by monitoring them, calculating void losses, and automating your void management processes.


Responsive repairs, SOR code management, work orders, dynamic job scheduling, pre- and post-inspections, and customer satisfaction surveys.


Manage all regulatory and non-regulatory compliance checks typically carried out within a Housing Organisation in an integrated solution.

Contractor Management_

Efficiently manage your relationships with external contractors and enable dynamic scheduling, ensuring cost-effective and timely services.

Asset Management_

Support and manage the entire lifecycle of assets and components within your housing organisation, with full control over your key assets.

Planned Maintenance_

Deliver total control over your planned maintenance works including managing contractor costs, cyclical reprairs and progress metrics.

Get in touch with us today about your HMS requirements_

Get in touch

Why choose Infinity Group?

At Infinity Group we have social housing expertise ingrained within our DNA. With over 20 dedicated housing specialists, 15 implementations, 25 national awards and 96% customer satisfaction.

We are ROI-Centric. We emphasise measurable benefits, helping organisations like yours to leverage Microsoft 365 and Dynamics 365 for:

  • Increased operational efficiency: Streamline, automate, and integrate diverse business processes.
  • Enhanced customer engagement: Use tools like Customer Insights for personalised interactions.
  • Data-driven decisions: Analyse vast data for actionable insights.
  • Scalability and agility: Seamlessly scale with a cloud-based infrastructure.

Speak to us today about how we can help you set the foundations for digital transformation in your Housing Association.

Looking for an understanding of the digital maturity of your Housing association?

With our Housing Digital Transformation Assessment you can do just that.

Aligned priorities_

Explore what’s possible with technology and define what your digital transformation roadmap looks like.

Solution roadmap_

Together we’ll define a solution roadmap that aligns to your short and long-term goals.

Quantified ROI_

Definitive output will help you build a business case to quantify the value of your transformation project and secure project buy-in.

United stakeholders_

Together we’ll marshal key stakeholders from across the organisation to understand the challenges and develop a shared transformation vision.

Clear starting point_

Sometimes the biggest stumbling point is knowing where to start. We’ll help you do just that.

Transformation vision_

You’ll get a clearly defined roadmap for your transformation. All the costs, all the requirements. It’s that simple.

Dynamics 365 and Power Platform_

We’ll help you identify your gaps, and align those to Microsoft technologies.

Are you eligible for Microsoft funding?

With funding available for Housing Associations across Dynamics 365 and Power Platform projects, check your eligibility with us.

Speak to us about your upcoming project_

Whether you are looking for a fully integrated Housing Management System, or looking to solve a specific challenge with one of our BRIKHousing modules, speak to a member of our team today.