Outsourced IT Support Benefits
The Leading Outsourced IT Support Provider
Outsourcing your IT Department means that as well as being provided with IT Support, all of your IT systems, software and hardware are fully managed by us. This means your organisation will have access to unlimited remote support that is provided by our ITIL Service Desk based at our HQ, 24/7 proactive monitoring which detects performance issues within your business network before they arise, as well as being supported by an IT Support company who hold many industry partnerships including Microsoft Gold status.
You’ll also have access to a dedicated technical Account Manager who is assigned to you as a point of contact. They will hold quarterly review meetings with you face to face and will work with you to help devise a technology roadmap which will help your organisation move forward into the future.
We believe that no two organisations are the same, we will meet with you to build an understanding of how your organisation works and build a bespoke Outsourced IT Support package that works for you now and for your future business development plans. Infinity Group work for over 1000 organisations across the UK providing Outsourced IT Support from our offices in London, Kent, Surrey, Birmingham and East and West Sussex. We have a diverse client base ranging from fast growing start-ups, SMEs, to well established larger businesses including well-known national chains.
Our large team of IT Support Engineers and Consultants have worked for clients across all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare, Manufacturing and Food. However, no matter the vertical, we understand that no two businesses operate the same way. This is why we ensure our Outsourced IT Support packages are specifically designed to facilitate each clients IT Support requirements and take into consideration their business development plans for the future. Take a look at our case studies here.
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The types of Outsourced IT Support we offer
Outsourced IT Support for SMEs
As a small business owner, you need to focus on growing your business and not tackling IT problems. We provide unlimited remote and onsite Outsourced IT Support for SMEs which includes 24/7 business system monitoring and maintenance as well as performance reviews.
Our Outsourced IT Support is fully scalable and flexible so as you grow, we will be able to scale operations as you require.
Outsourced IT Support for large businesses
Running large company operations smoothly and efficiently is a high priority for every business owner. We also work with several mid-market and large businesses who have 50+ seats and multiple sites where we provide cost-effective and scalable remote and on-site Outsourced IT Support Services and IT Consultancy on an ongoing basis.
Our IT Consultancy team will also set up and design your organisation’s IT Infrastructure, deploying a more robust solution to meet your current and future business needs.
Switching your Outsourced IT Support
Whether you are considering switching from your existing provider or freeing up resources within your existing IT team, finding the right Outsourced IT Support partner you can trust is essential and there can be many things to consider before moving to a new provider. You may believe that switching from your current Outsourced IT Support company can be a daunting and complex process, but it doesn’t have to be the case. Our experts will make the onboarding process of new users seamless and effective.
Ultimately, your organisation wants to choose the most effective way to support your IT systems and employees with the least amount of hassle. At Infinity Group, we recognise that handing over your IT Operations to an outsourced provider is a significant decision and that a seamless onboarding transition is key, meaning that your day to day business operations are not affected while the transition from one provider to another takes place.
3 reasons to outsource your IT Support
Our Outsourced IT Support services
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
Our Birmingham office
Call us now: 01892 575 675
One Victoria Square,
Our Kent office
Call us now: 01892 575 675
The Coach House,