OUTSOURCED IT SUPPORT

What is Outsourced IT Support?

Organisations of all sizes are becoming increasingly dependable on technology and computers as well as your workforce needing to be able to work from any device, in any location and around the clock. With the constant new adoption of new technologies such as Digital Transformation, organisations are also now realising the benefits of outsourcing their IT departments to external companies. Outsourcing your IT Support will also enable your organisation to run a more scalable and flexible IT operation than one which can be provided by an organisation’s in-house team.

Infinity Group are one of the leading providers of Outsourced IT and IT Security. Our large network of IT Engineers spans across the UK which ensures they are always on hand to make an emergency site visit if it is required. Our large ITIL Service Desk based at our HQ in the South East provides 1st, 2nd and 3rd line Support during the hours your organisation requires to strict SLAs. We operate with a transparent ticketing process of which can be logged via the telephone, client portal and by email, depending on the priority of the issue.

Whether you are looking to fully outsource your business IT Support or keen to outsource a complex IT Consultancy Project to a specialist Managed Service Provider, we’d be pleased to assist when it comes to your Outsourced IT Support requirements.

Our blog on the benefits of using an Outsourced IT Department explains in more detail.

What are the benefits of Outsourced IT Support?

What are the benefits of Outsourced IT Support?

Outsourcing your IT Department means that as well as being provided with IT Support, all of your IT systems, software and hardware are fully managed by us. This means your organisation will have access to unlimited remote support that is provided by our ITIL Service Desk based at our HQ, 24/7 proactive monitoring which detects performance issues within your business network before they arise, as well as being supported by an IT Support company who hold many industry partnerships including Microsoft Gold status.

You’ll also have access to a dedicated technical Account Manager who is assigned to you as a point of contact. They will hold quarterly review meetings with you face to face and will work with you to help devise a technology roadmap which will help your organisation move forward into the future.

Outsourced IT Support | Infinity Group

Cost Efficiency & Specialist Expertise

Outsourcing your organisation’s IT to Infinity Group reduces your internal staff costs and provides you with year round cover, where there’s no need to worry about staff holiday or sickness. Our monthly IT Support contracts are built around your specific business requirements and we have a wide range of cover options from weekday cover, to 7 days a week to 24 /7 IT Support.

Your business will get access to a specialist team of IT Engineers and Consultants who are certified in the latest technologies. We have dedicated teams specialising in Network Support, Wireless Networking, Digital Transformation, IT Consultancy, Hosted Telephony, Cyber Security and Managed IT Support.

Boost productivity and grow faster

Our team will ensure your business IT Network and IT Infrastructure are optimised and operating efficiently around the clock. We will monitor performance using the latest tools and technology to alert us of any potential faults to ensure there is minimal disruption caused.

Unlimited remote IT Support is included with all our contracts and ensures that our clients have access to our Service Desk when they need it the most. We have streamlined our processes and aim to answer all support calls within 4 minutes.

Our customer portal enables you to log and view a live status of each ticket you log as well as showing you who is working on it and how long they have left to respond in line with the agreed SLAs.

Outsourced IT Support | Infinity Group

Outsourced IT Support | Infinity Group

Convenient and efficient IT Support

Infinity Group operate an efficient IT Support process where tickets can be can be logged via the telephone, our client portal and by email, depending on the urgency of the issue. These methods are convenient and easily accessed by our clients on the go or at their desks.

We can access your machines and IT Infrastructure quickly and remotely via the Cloud which avoids any delay. In the event where this is not possible, we will send out one of our Engineers direct to your office. We also provide a wide range of backup and disaster recovery services to safeguard business continuity as well as being Sophos partners which protects your organisation from Malware threats.

Added Security benefits

Many of our clients outsource their Cyber Security requirements to us as they are looking for specialist expertise and additional peace of mind. We are ISO 27001, Cyber Essentials Plus and IASME Gold certified. Our Specialist Cyber Security Consultancy team provide Consultancy on GDPR compliance and Cyber Security Strategies.

GDPR Consultancy in London | Infinity Group

Cisco Meraki Reseller | Infinity Group

What Outsourced IT Support services do you offer?

Infinity Group provide a wide range of IT Outsourcing services from supporting a businesses internal IT Teams on specific IT Consultancy projects to being selected as the Managed IT Service Provider by businesses looking to fully outsource their IT Support.Our outsourced IT services include:

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Why should I choose Infinity Group as an Outsourced IT Support provider?

We believe that no two organisations are the same, we will meet with you to build an understanding of how your organisation works and build a bespoke Outsourced IT Support package that works for you now and for your future business development plans. Infinity Group work for over 1000 organisations across the UK providing Outsourced IT Support from our offices in London, Kent, Surrey, Birmingham and East and West Sussex. We have a diverse client base ranging from fast growing start-ups, SMEs, to well established larger businesses including well-known national chains.

Our large team of IT Support Engineers and Consultants have worked for clients across all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare, Manufacturing and Food. However, no matter the vertical, we understand that no two businesses operate the same way. This is why we ensure our Outsourced IT Support packages are specifically designed to facilitate each clients IT Support requirements and take into consideration their business development plans for the future. Take a look at our case studies here.

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Outsourced IT Support | Infinity Group

Current Service Level Performance

1 min

Average Response Time

93%

1st Contact Fix Resolution

94%

Customer Retention Rate

96%

Customer Satisfaction

Switching your Outsourced IT Support | Infinity Group

How do I switch my Outsourced IT Support?

Whether you are considering switching from your existing provider or freeing up resources within your existing IT team, finding the right Outsourced IT Support partner you can trust is essential and there can be many things to consider before moving to a new provider. You may believe that switching from your current Outsourced IT Support company can be a daunting and complex process, but it doesn’t have to be the case. Our experts will make the on-boarding process of new users seamless and effective.

Ultimately, your organisation wants to choose the most effective way to support your IT systems and employees with the least amount of hassle. At Infinity Group, we recognise that handing over your IT Operations to an outsourced provider is a significant decision and that a seamless on-boarding transition is key, meaning that your day to day business operations are not affected while the transition from one provider to another takes place.

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Does Infinity Group offer Outsourced IT Support for SMEs?

Yes we do. As a small business owner, you need to focus on growing your business and not tackling IT problems. We provide unlimited remote and onsite Outsourced IT Support for SMEs which includes 24/7 business system monitoring and maintenance as well as performance reviews.

Our Outsourced IT Support is fully scalable and flexible so as you grow, we will be able to scale operations as you require.

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Outsourced IT Support for SMEs | Infinity Group

Outsourced IT Support for large businesses | Infinity Group

Does Infinity Group offer Outsourced IT Support for large businesses?

Yes we do. Running large company operations smoothly and efficiently is a high priority for every business owner. We also work with several mid-market and large businesses who have 50+ seats and multiple sites where we provide cost-effective and scalable remote and on-site Outsourced IT Support Services and IT Consultancy on an ongoing basis.

Our IT Consultancy team will also set up and design your organisation’s IT Infrastructure, deploying a more robust solution to meet your current and future business needs.

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Does Infinity Group offer Emergency IT Support 24/7?

Yes we do, and if required, our IT Engineers are available to speak to you outside of typical work hours. We can also provide same day emergency and 24-hour IT Support to businesses across London. This includes Disaster Recovery and Backup and Virus and Ransomware resolution.

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Emergency 24/7 IT Support | Infinity Group

3 reasons to outsource your IT Support

Our Outsourced IT Support services

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

Contact our London Office

Call us now: 01892 575 675

The News Building, Shard Quarter, 
3 London Bridge
LondonSE1 9SG

CONTACT OUR LONDON OFFICE NOW

Our Birmingham office

Call us now: 01892 575 675

One Victoria Square,
Birmingham,
B1 1BD

CONTACT OUR BIRMINGHAM OFFICE NOW

Our Kent office

Call us now: 01892 575 675

Infinity Group,
The Coach House,
Spencer Mews,
Tunbridge Wells,
Kent,
TN1 2PY