OUTSOURCED IT SUPPORT
Infinity Group are one of the UK’s leading providers of Outsourced IT Support Services and are an accredited Microsoft Gold partner across seven core competencies. Whilst IT is one of the most relied on departments of any business, recruiting and managing an internal IT Team comes at a high investment. IT Outsourcing Services have a multitude of business benefits, and many businesses now outsource their business IT Support to a specialist provider to enable them to deliver faster, scaleable and flexible IT Support cover in comparison to an in-house IT team.
Outsourced IT Support Providers are in high demand
According to Global research undertaken by Leonne International, a third of businesses are cutting their IT budgets to manage the effects of COVID-19. More than ever, businesses are looking for ways to reduce costs whilst increasing efficiencies and exploring ways to outsource their business IT Support requirements. To help with this, we have designed a range of flexible Outsourced IT Support contracts to support your business needs both in the office and for those working remotely, as well as adapting our hours of service to 7am-7pm to accommodate longer working days.
What are the benefits of Outsourced IT Support?
What is Outsourced IT Support?
Outsourced IT Support is a fully outsourced IT service that we provide to businesses looking to outsource all or part of their business IT needs. Whether that’s managing all areas of their businesses IT Support or you are looking for IT Outsourcing Services for specific projects alongside your internal IT team.
Efficient Service Desk with strict SLAs
Infinity Group have a large Service Desk that provides 1st, 2nd and 3rd line Support alongside financially backed SLAs. Whether you are looking to fully outsource your business IT Support, support your remote workforce, get advice on Business IT Solutions, or are keen to outsource a complex IT Consultancy project to a specialist IT Support provider, please get in touch to discuss.
What are the benefits of Outsourced IT Support?
In this current climate, many businesses are researching the benefits of Outsourced IT in comparison to an internal IT team. Outsourcing your IT Department means that as well as being provided with IT Support, all of your IT systems, software and hardware are fully managed by us as our 24/7 proactive monitoring detects performance issues within your business network around the clock.
Unlimited access to our Service Desk
Our Service Desk holds many industry accreditations including seven Microsoft Gold partnership competencies. Included within all our Outsourced IT Support contracts is unlimited remote IT Support enabling all employees within your business full access to our service desk whenever they need assistance.
Customer service excellence
All our Outsourced IT customers have access to a dedicated Account Manager who is assigned to you as a point of contact. They will hold quarterly review meetings with you face to face and will work with you to help devise a strategic IT roadmap which will help your business move forward.
Benefit from cost efficiencies
Outsourcing your organisation’s IT to Infinity Group reduces your internal staff costs and provides you with year round cover, where there’s no need to worry about staff holiday or sickness. Our monthly IT Support contracts are built around your specific business requirements and we have a wide range of cover options from 7am-7pm weekday cover to 24 /7 IT Support.
Access a specialist IT Outsourcing team
Your business will get access to a specialist team of IT Engineers and Consultants who are certified in the latest technologies. We have dedicated teams specialising in Network Support, Digital Transformation, IT Consultancy, Business Telephony, Cyber Security and Business IT Solutions.
Boost productivity and grow faster
Our team will ensure your business IT Network and IT Infrastructure are optimised and operating efficiently around the clock. We will monitor performance using the latest tools and technology to alert us of any potential faults to ensure there is minimal disruption caused.
Quickly log tickets via the portal
Our customer portal enables you to log and view a live status of each ticket you log as well as showing you who is working on it and how long they have left to respond in line with the agreed SLAs.
Convenient and efficient IT Support
Infinity Group operate an efficient IT Support process where tickets can be can be logged via the telephone, our client portal and by email, depending on the urgency of the issue. These methods are convenient and easily accessed by our clients on the go or at their desks.
We can access your business IT remotely
We can access your machines and IT Infrastructure quickly and remotely via the Cloud which avoids any delay. In the event where this is not possible, we will send out one of our Engineers direct to your office.
Added Security benefits
Many of our clients outsource their Cyber Security requirements to us as they are looking for specialist expertise and additional peace of mind. We are ISO 27001, Cyber Essentials Plus and IASME Gold certified. Our Specialist Cyber Security Consultancy team provide Consultancy on GDPR compliance and Cyber Security Strategies.
What Outsourced IT Support services do you offer?
- IT Support – Providing unlimited IT Support to your business with the option of 24/7 cover for out of hours and over the weekends
- IT Network Support – A Network Support Services team to manage the performance of your servers, IT Infrastructure and Cloud Computing setup
- Specialist IT Consultancy – We have a dedicated IT Consultancy team to assist with specialist projects and Digital Transformation
- IT Security Consultancy – Specialist IT Security and GDPR Consultancy
- Microsoft Cloud – specialists across all Microsoft Applications including Microsoft 365, SharePoint, and Microsoft Dynamics 365
- Microsoft 365 Business Voice and telephony – A cloud-based telephony solution within Microsoft Teams, we also provide a range of VoIP solutions.
Why should I choose Infinity Group as an Outsourced IT Support provider?
We believe that no two organisations are the same, we will meet with you to build an understanding of how your organisation works and build a bespoke Outsourced IT Support package that works for you now and for your future business development plans. Infinity Group work for over 1000 organisations across the UK providing Outsourced IT Support from our offices in London, Kent, Surrey, Birmingham and East and West Sussex. We have a diverse client base ranging from fast growing start-ups, SMEs, to well established larger businesses including well-known national chains.
Vast experience across verticals
Our large team of IT Support Engineers and Consultants have worked for clients across all the major verticals including Professional Services, Retail, and Finance. However, no matter the vertical, we understand that no two businesses operate the same way. This is why we ensure our Outsourced IT Support packages are specifically designed to facilitate each clients IT Support requirements and take into consideration their business development plans for the future. Take a look at our case studies here.
Current Service Level Performance
Average Call Wait Time
1st Contact Fix Resolution
Customer Retention Rate
Customer Satisfaction
How do I switch my Outsourced IT Support?
Whether you are considering switching from your existing provider or freeing up resources within your existing IT team, finding the right Outsourced IT Support partner you can trust is essential and there can be many things to consider before moving to a new provider. You may believe that switching from your current Outsourced IT Support company can be a daunting and complex process, but it doesn’t have to be the case. Our experts will make the on-boarding process of new users seamless and effective.
Ultimately, your organisation wants to choose the most effective way to support your IT systems and employees with the least amount of hassle. At Infinity Group, we recognise that handing over your IT Operations to an outsourced provider is a significant decision and that a seamless on-boarding transition is key, meaning that your day to day business operations are not affected while the transition from one provider to another takes place.
Does Infinity Group offer Outsourced IT Support for SMEs?
Yes we do. As a small business owner, you need to focus on growing your business and not tackling IT problems. We provide unlimited remote and onsite Outsourced IT Support for SMEs which includes 24/7 business system monitoring and maintenance as well as performance reviews.
Our Outsourced IT Support is fully scalable and flexible so as you grow, we will be able to scale operations as you require.
Does Infinity Group offer Outsourced IT Support for large businesses?
Yes we do. Running large company operations smoothly and efficiently is a high priority for every business owner. We also work with several mid-market and large businesses who have 50+ seats and multiple sites where we provide cost-effective and scalable remote and on-site Outsourced IT Support Services and IT Consultancy on an ongoing basis.
Our IT Consultancy team will also set up and design your organisation’s IT Infrastructure, deploying a more robust solution to meet your current and future business needs.
Does Infinity Group offer Emergency IT Support 24/7?
Yes we do, and if required, our IT Engineers are available to speak to you outside of typical work hours. We can also provide same day emergency and 24-hour IT Support to businesses across London. This includes Disaster Recovery and Backup and Virus and Ransomware resolution.
3 reasons to outsource your IT Support
Our Outsourced IT Support services
CUSTOMER SERVICE
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
IT SUPPORT
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
IT SECURITY
Proactive server monitoring
Patch management
IT Security recommendations
Our Kent office
Call us now: 01892 575 675
Infinity Group,
The Coach House,
Spencer Mews,
Tunbridge Wells,
Kent,
TN1 2PY
