OUTSOURCED IT SUPPORT

Infinity Group are one of the leading providers of Outsourced IT Support. Our large network of Engineers span across the UK to ensure they are always on hand to make an emergency site visit when required. Whether you are looking to fully outsource your business IT Support or keen to outsource a complex IT Consultancy Project to a specialist Managed Service Provider, we’d be pleased to assist when it comes to your Outsourced IT Support requirements.

Outsourced IT Support Benefits

Unlimited Remote Support provided by our UK based ITIL Service Desk

Accredited Partners
with mainstream vendors, Microsoft Gold Partner

24/7 proactive monitoring to detect performance issues before they arise

Account Managers
are assigned to each client as a first point of contact
Compliance & Security 
ISO 27001, 9001 and 14001 certified

The Leading Outsourced IT Support Provider

We work for 1000’s of businesses across the UK and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses including well-known national chains.

Since 2002, our large team of IT Support Engineers and Consultants have worked for clients across all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare, Manufacturing and Food.

However, no matter the vertical, we understand that no two businesses operate the same way. This is why we ensure our Outsourced IT Support packages are specifically designed to facilitate each clients IT Support requirements and take into consideration their business development plans for the future.

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October 2018 service level performance

6 mins

Average Response Time

94%

1st Contact Fee Resolution

96%

Customer Retention Rate

98%

Customer Satisfaction

The types of Outsourced IT Support we offer

Outsourced IT Support for SMEs

We provide unlimited remote and onsite Outsourced IT Support for SMEs which includes system monitoring and maintenance and performance reviews.

Outsourced IT Support for large businesses

We also work with several mid-market businesses providing Outsourced IT Support Services and IT Consultancy on an ongoing basis.

Emergency IT Support 24/7

We offer 24 hour/same day emergency IT Support to businesses across London. This includes Disaster Recovery and Backup and Virus and Ransomware resolution.

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3 reasons to outsource your IT Support

Benefit from a team of IT Engineers

We have a large team of highly qualified IT Support Engineers located across the UK, and based at our large IT Support Service Desk in the South East ensuring we can provide remote and on-site Outsourced IT Support to all our clients 24 hours a day/7 days a week.

Reduce your IT Costs

Experienced IT professionals are expensive to hire. Outsourcing your IT Support for an affordable fixed monthly fee gives you access to our team of highly skilled IT Engineers at a fraction of the cost of recruiting an in-house IT Team.

Improve your Security and Compliance

Our IT Security Engineers can audit and devise an IT Security strategy for your organisation. This includes Firewall, Malware and Virus protection, data protection, BYOD, Backup and GDPR, to ensure your organisation is safe and secure using the latest technologies.

Our Outsourced IT Support services

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

Our London office

The News Building
Shard Quarter
3 London Bridge
London SE1 9SG

Tel: 01892 575 675
Fax: 0345 450 4609

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Our Kent office

Call us now: 01892 575 675

The Coach House,
Spencer Mews
Tunbridge Wells,
Kent, TN1 2PY

CONTACT OUR KENT OFFICE NOW

We look forward to discussing your Outsourced IT Support requirements in more detail. 

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