Fully Managed
Outsourced
IT Support

Infinity Group are one of the UK’s leading providers of Outsourced IT Support Services and are an accredited Microsoft Gold partner across nine core competencies.

Many businesses are now  choosing to outsource their IT to reap the benefits 

Whilst IT is one of the most relied on departments of any business, recruiting and managing an internal IT Team comes at a high investment. Our fully managed outsourced IT support services alleviates these headaches.

Specialist outsourced IT support

IT Outsourcing Services have a multitude of business benefits. Many businesses across the UK now outsource their business IT Support to Infinity Group, a specialist IT support provider to enable them to deliver faster, scaleable and flexible IT Support cover in comparison to an in-house IT team.

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IT Support Man | Infinity Group

Benefit from the cost savings in comparison to an in house team of IT professionals

According to Global research undertaken by Leonne International, a third of businesses are cutting their IT budgets to manage the effects of COVID-19 and moving to outsourced IT support services instead.  

Outsourced IT services

More than ever, businesses are looking for ways to reduce costs whilst increasing efficiencies and exploring ways to outsource their business IT Support requirements. 

Flexible and affordable IT contracts

To help with this, we have designed a range of flexible outsourced IT support contracts to support your business needs both in the office and for those working remotely, as well as adapting our hours of service to 24/7 to accommodate longer working days.

What are the benefits of Outsourced IT Support?

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Fast response times calls to the Service Desk are answered in under 1 minute

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Cost Effective Support Unlimited access to our large UK Service Desk

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Specialist Expertise
all Engineers are certified by our vendors

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Strategic approach
to IT we propose best practise IT solutions

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Compliance & Security Assurance ISO 27001, 9001 and 14001 certified

What is Outsourced IT Support?

Outsourced IT support is a fully outsourced IT service that we provide to businesses looking to outsource all or part of their business IT needs. Whether that’s managing all areas of their businesses IT support or you are looking for IT outsourcing services for specific projects alongside your internal IT team.

Market leading IT Outsourcing Company

Infinity Group is one of the industry’s leading IT outsourcing companies, and work for over 1000 organisations across the UK providing outsourced IT Support. We have a diverse client base ranging from fast growing start-ups, SMEs, to well established larger businesses including well-known national chains.

Which services do you offer?

Tick Icon | Infinity GroupOutsourced IT Support Services – Providing unlimited IT Support to your business with the option of 24/7 cover if needed

Tick Icon | Infinity GroupNetwork Support – We manage the performance of your network, servers, IT Infrastructure and Cloud setup

Tick Icon | Infinity GroupSpecialist IT Consultancy – We have a dedicated IT Consultancy team to assist with specialist projects and Digital Transformation

Tick Icon | Infinity GroupIT Security ConsultancySpecialist IT Security and GDPR Consultancy

Tick Icon | Infinity GroupMicrosoft Cloud – specialists across all Microsoft Applications including Microsoft 365, SharePoint, and Microsoft Dynamics 365

The benefits of using an outsourced IT provider

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IT Support around the clock 24/7 365 days of the year

Moving your IT from an internal team to an outsourced provider ensures your IT systems, software and hardware are fully managed by us. Our 24/7 proactive monitoring detects performance issues within your business network around the clock to prevent disruption and unnecessary downtime.
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Unlimited access to our Service Desk

Our Service Desk holds many industry accreditations including seven Microsoft Gold partnership competencies. Included within all our Outsourced IT Support contracts is unlimited remote IT Support enabling all employees within your business full access to our service desk whenever they need assistance.

 
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Delivering customer service excellence 

All our outsourced IT customers have access to a dedicated Account Manager who is assigned to you as a point of contact. They will hold quarterly review meetings with you and will work closely with you to help devise a strategic IT roadmap which will help your business move forward.

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Benefit from cost efficiencies compared to in house teams

Outsourcing your businesses IT to Infinity Group reduces your internal staff costs and provides you with year round cover. Our monthly IT Support contracts are built around your specific business requirements and we have a wide range of cover options from 7am-7pm weekday cover to 24/7 IT Support.

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Full access to a specialist Service Desk

Your business will get access to a specialist team of IT Engineers and Consultants who are certified in the latest technologies. We have dedicated teams specialising in Network Support, Digital Transformation, IT Consultancy, Business Telephony, and Cyber Security. 
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Boost business productivity to help you grow faster

Our team will ensure your business IT Network and IT Infrastructure are optimised and operating efficiently around the clock. We will monitor performance using the latest tools and technology to alert us of any potential faults to ensure there is minimal disruption to your business.

Customer Service

Service Desk
Performance

1 min

Average call response time

71%

First contact 
fix rate

96%

Customer satisfaction

I
The leading provider of IT outsourcing in London

We believe that no two companies operate the same. We will meet with you to build an understanding of how your business works and build a bespoke outsourced IT support package that works for you now and for your future business development plans. As the leading provider of IT Outsourcing in London, Infinity Group provide fully managed outsourced IT support for over 400 organisations across london. We have a diverse client base ranging from fast growing start-ups, SMEs, to well established larger businesses including well-known national chains. 

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Thinking of Switching IT Outsourced Support providers?

Whether you are considering switching from your existing IT provider or freeing up resources within your existing IT team, finding the right Outsourced IT Support partner you can trust is essential and there can be many things to consider before moving to a new provider. You may believe that switching from your current Outsourced IT Support company can be a daunting and complex process, but it doesn’t have to be the case. Our experts will make the on-boarding process of new users seamless and effective.

We would love to hear from you

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03303 333 648
Complete our contact form LiveChat now: via the pop up