Saving time and going green: North Star Housing Group’s success with the BRIKHousing Compliance module_

The challenge_

Previously North Star was grappling with outdated processes tied to Capita Open Housing, especially cumbersome were the challenges around managing property asset compliance. Managing gas safety certificates was a labor-intensive process involving manual verification and data entry, which was not only time-consuming but also prone to errors. This impacted their ability to balance meeting compliance requirements with maintaining operational efficiency.

Angela Lockwood, Chief Executive: “We were up against much bigger organisations with a lot more resources, so to come away with a bronze award was a source of great pride because it’s another example of us punching above our weight.”

The solution_

The newly introduced AI-powered compliance module revolutionised North Star’s approach to managing complaince. With AI checking signatures and dates and passing validated data extracted from certificates to Microsoft Dynamics automatically, the solution significantly reduced manual administrative tasks, expedited the certification process and also ensured accuracy and compliance with industry standards. This means less paperwork, fewer errors, and more time for North Star’s team to focus on serving their community.

Key features and benefits_

• Automated compliance verification checks: The Azure AI conducts precise checks to ensure every certification has the correct signature and a valid date before updating Microsoft Dynamics and the BRIK Housing Compliance Module.
• Remedial job creation: When the Azure AI engine identifies any remedial actions a compliance works order is created and automatically allocated to the right department for processing.
• Reduced administrative work: The new system saves approximately two to three days per week by automating compliance-related tasks, freeing up the team to tackle other important and more strategic projects.