North Star Housing Group: Success with the BRIKHousing Compliance module_

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Key takeaways_

  • North Star Housing Group replaced manual, time-consuming compliance processes with the BRIKHousing Compliance Module, helping modernise the management of property compliance across more than 4,000 homes.
  • Infinity Group implemented an AI-powered solution that automatically validates compliance certificates and transfers data into Microsoft Dynamics 365, reducing administration and improving accuracy.
  • The housing association now benefits from significant time savings, improved compliance management and greater operational efficiency, enabling teams to focus more time on supporting residents.

 

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Learn more about the BRIKHousing Compliance module solution we delivered for North Star Housing Group here.

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About North Star Housing Group_

North Star Housing Group is a Housing Association located in the Northeast of England, their core mission is to offer affordable, high-quality housing to a variety of communities.

North Star Housing looks after over 4,000 properties with a dedicated Compliance Team made up of a manager, surveyor, and two administrators. Before this transformation project, each assistant was spending up to 26 hours a week just on manual tasks like uploading, checking, and logging details from compliance certificates.

““By automating and refining the certification process through AI, we have achieved notable efficiency gains, setting a benchmark for leveraging BRIK Housing’s knowledge of cutting-edge technology to ensure accuracy and compliance across all our property stock.”

Sean Lawless

Assistant Director of Technology and Innovation

The challenge_

Previously North Star was grappling with outdated processes tied to Capita Open Housing, especially cumbersome were the challenges around managing property requirements with maintaining operational efficiency.

Managing gas safety certificates was a labour-intensive process involving manual verification and data entry, which was not only time-consuming
but also prone to errors. This impacted their ability to balance meeting compliance requirements with maintaining operational efficiency.

In short, North Star were using a traditional housing management system that was not delivering sufficient benefits and a new solution to match the ambitions of the business was needed.

The solution_

Infinity Group implemented the BRIKHousing Compliance Module within Microsoft Dynamics 365, giving North Star Housing Group a modern, integrated way to manage property compliance. The solution replaced manual certificate processing with an AI-powered approach that automatically validates key information, including signatures and dates, before transferring data directly into Dynamics 365.

By automating the capture and validation of compliance data, the solution significantly reduced the administrative burden on North Star’s compliance team. Tasks that previously relied on manual checking, data entry and document handling were streamlined into a more efficient process, improving both accuracy and consistency.

The new platform also provided greater visibility and control over compliance activities across more than 4,000 properties. With compliance records managed in a central system and data flowing directly into Dynamics 365, North Star gained a more reliable foundation for maintaining regulatory compliance while reducing paperwork and operational overhead.

The Infinity Group approach_

North Star wanted a solution that would not only modernise compliance management but also support the organisation’s wider digital transformation ambitions. Infinity Group worked closely with the team to understand existing processes and identify opportunities to remove manual effort while maintaining compliance standards.

Rather than simply digitising existing processes, we focused on automation. By combining Microsoft Dynamics 365 with AI-driven validation capabilities, we redesigned the certification process around efficiency, accuracy and ease of use, helping North Star achieve meaningful operational improvements without increasing administrative workloads.

The result was a solution tailored to the needs of a relatively small compliance team managing a large housing portfolio. By leveraging the modular BRIKHousing platform and integrating compliance management into North Star’s wider technology ecosystem, we delivered a scalable solution that supports both current requirements and future growth.

Outcomes and benefits_

Since introducing the BRIKHousing Compliance Module in November 2023, the team saves a minimum of 13 hours per week just on compliance related tasks. This change lets them focus on other areas as they are no longer bogged down by mundane data processing.

With this newfound efficiency, the team has taken on additional projects. For instance, a tree management program for a forest on one of their estates, a task that was previously outsourced.

This change has not only placed North Star at the leading edge of innovation in housing management but also has resulted in superior resident service and increased staff motivation. The success of this project was recognised industry-wide when North Star Housing Group won an award for innovation in the use of AI in compliance management at the Housing Technology Awards. This accolade underscores the remarkable improvements and innovative approach North Star has implemented, setting a new standard in the housing sector.

“It’s exciting to be nationally recognized for innovation, particularly an initiative which helps keep our properties and customers safe.

Sean Lawless

Assistant Director of Technology and Innovation

Ready to simplify compliance management?

Infinity Group helps housing associations reduce administrative burden, improve compliance visibility and automate critical processes with solutions built on Microsoft Dynamics 365 and BRIKHousing. By combining AI-powered automation with proven housing expertise, we help teams spend less time on paperwork and more time delivering value to residents.

Get in touch today to discover how we can modernise your compliance processes and support your wider housing transformation goals.

Speak to us about your housing management system requirements_

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

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