BRIKHousing: Customer Portal_

Empower your residents with 24/7 self-service access and streamline every interaction with a single, secure portal.

What is the BRIK: Customer Portal?

The BRIKHousing Customer Portal is a secure, self-service platform designed to transform how residents and clients interact with their social housing landlord. In a world where convenience and speed are expected, the portal empowers residents to manage their tenancy, access information and communicate with their landlord at any time, from any device.

Through the portal, residents can check arrears balances, pay rent, log repairs, submit complaints and even apply for waiting lists – all without needing to pick up the phone or wait in a queue. The Customer Portal integrates seamlessly with the BRIKHousing Housing Management System, enabling two-way processing of enquiries and requests for a truly joined-up experience.

By putting control in the hands of residents, the Customer Portal not only improves satisfaction but also streamlines back-office processes, freeing up staff to focus on those who need support the most.

Why use the Customer Portal module?

The BRIKHousing: Customer Portal module is purpose-built to meet the rising expectations of today’s social housing residents. It offers a modern, intuitive interface that makes it easy for residents to access services and information whenever they need it, reducing the pressure on your customer service teams.

With full integration into your housing management system, the module ensures that all resident interactions are captured and actioned in real time. Automated notifications, alerts and updates keep everyone informed, while the portal’s flexibility means it can be customised to reflect your organisation’s branding and unique requirements.

This helps you deliver a consistent, always-on service, improving resident engagement and satisfaction while driving operational efficiency across your organisation.

What are the benefits of the Customer Portal module?

Empower self-service: Enable residents to manage their tenancy, payments and requests at their convenience

Streamline communication: Offer multiple channels for residents to engage, including secure messaging and alerts

Boost satisfaction: Deliver faster, more consistent service that meets modern expectations

Increase productivity: Reduce inbound calls and manual admin, freeing up staff for higher-value tasks

Customisable branding: Tailor the portal to match your organisation’s look and feel

Real-time integration: Ensure all resident actions and requests are instantly reflected in your housing management system

Always-on access: Provide 24/7 service so residents can get support whenever they need it

Centralise information: Give residents a single place to access tenancy details, documents and updates

How we deploy_

At Infinity Group, we take a collaborative approach to deploying the Customer Portal module, ensuring it’s tailored to your organisation’s needs from day one. Our housing technology specialists work closely with your team to understand your processes, resident demographics and branding requirements, configuring the portal for maximum impact.

We manage the full implementation process, from initial planning and integration with your existing systems to user training and go-live support. Our team provides best practice guidance and on-screen help to ensure both staff and residents can make the most of the portal’s features.

After launch, you benefit from ongoing support, regular updates, and access to our expertise in Microsoft Dynamics 365 and social housing technology. Our goal is to help you deliver a seamless, digital-first resident experience that evolves with your organisation.

“We’ve had people tell us they had never seen such a positive launch of a new system. People were smiling, happy, chatting. There was a real sense of joy and people really embracing it.

Debbie Chun

CIO, Saxon Weald

Key features_

Self-service portal: Residents can log issues, pay rent and check repair status from a secure online platform

Fully brandable: Customise the portal to reflect your organisation’s branding and requirements

Alerts and notifications: Send useful updates such as weather warnings, road closures or general communications

Two-way integration: Seamlessly connects with the BRIKHousing Housing Management System for real-time processing

Other services by Infinity Group_

  • BRIKHousing: BRIKHousing is the premier modular approach to housing management, based on Microsoft Dynamics 365, allowing housing organisations to replace legacy systems with a modern, streamlined solution
  • Core Housing Processes: Simplify operations, manage resident interactions and centralise communication to provide tenant-first, efficient service
  • AI Smart Assistant: Streamline processes with AI power, helping you to cut triage time and fuel productivity.

Frequently asked questions_

What can residents do through the Customer Portal?

Residents can pay rent, check arrears balances, log repairs, submit complaints, apply for waiting lists and receive important alerts – all online, at their convenience.

Is the portal secure and GDPR compliant?

Yes, the Customer Portal is built with robust security measures and complies with all relevant data protection regulations.

Can the portal be customised to our organisation’s branding?

Absolutely! The portal is fully brandable, so you can tailor its look and feel to match your organisation.

How does the portal integrate with our existing systems?

The Customer Portal integrates directly with the BRIKHousing Housing Management System, ensuring all resident actions and requests are processed in real time.

What support is available after deployment?

Infinity Group provides ongoing support, regular updates and access to our housing technology specialists to ensure your portal continues to deliver value.

Related resources_

How to improve safeguarding for housing associations_
Housing

How to improve safeguarding for housing associations_

Safeguarding in housing associations is about more than compliance - it’s protecting vulnerable tenants and building trust....

15 Nov 2025 | 11 min read
Microsoft Dynamics 365: The clear winner for Housing Associations (sorry Salesforce)
Housing

Microsoft Dynamics 365: The clear winner for Housing Associations (sorry Salesforce)

Key takeaways Housing associations need a robust CRM to manage tenant relationships, compliance and ......

18 Mar 2025 | 13 min read
North Star and Infinity Group win national Award for Best Customer Impact_
AwardsHousing

North Star and Infinity Group win national Award for Best Customer Impact_

Leading housing provider North Star Housing Group and its technology partner Infinity Group are cele......

28 Jan 2025 | 3 min read

We would love
to hear from you_

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03454504600
Complete our contact form
Live chat now: Via the pop up


Feefo logo