BRIKHousing: Tenancy Management_

Effectively and efficiently manage all tenancy management processes from applicantion to end-of-tenancy notice with BRIKHousing’s Microsoft-powered solution.

What is Tenancy Management in BRIKHousing?

Tenancy Management is a core module in BRIKHousing, built for deployment on existing or new Microsoft Dynamics CE or PowerApps implementations. It leverages all the flexibility and capability of the Microsoft platform whilst providing a robust and feature-rich tenancy management process.

These features comprise all the different processes you might expect from tenancy management, each ensuring compliance with business rules, policy regulations and resident preferences.

Starting and ending tenancies, mutual exchange, succession, joint to sole, sole to joint and changing household members are just a few of the processes required within tenancy management made simpler with BRIKHousing Tenancy Management.

Why use BRIKHousing for Tenancy Management?

The housing landscape is changing rapidly. Evolving media narratives are reshaping perceptions of housing associations, the demand to meet the diverse needs of residents is ever increasing and shifts in regulatory expectations are creating an urgent need for more agile and inclusive solutions.

Effective tenancy management is crucial for meeting both regulatory requirements and resident expectations. But it’s also key for resolving issues like unstructured data. For example, when various tenancy management tasks are handled using different complicated systems, it’s common for employees to resort to using Excel as their preferred housing management tool.

BRIKHousing’s Tenancy Management module provides a unified and accurate view of the information, eliminating the need for spreadsheets and disconnected tools, ensuring data accuracy and simplifying complex processes.

What are the benefits of the BRIKHousing Tenancy Management?

Make more informed decisions: Centralise data in one place, enabling you to be more responsive to residents and to make better decisions

Enhanced customer experience: Deliver a more seamless and efficient customer experience, increasing customer satisfaction

Streamline processes: Enhance workflows, minimise manual data input and removes unnecessary tasks, for greater productivity

Empowering residents: Allow residents to self-serve and take charge of their own needs to accelerate back-office processing

Better data visibility: Enhanced data visibility leads to improved context by providing real-time insights into essential performance indicators

Be more agile: Respond to changing industry trends and address customer needs with a full view of data

Meet regulatory requirements: Ensure you comply with industry standards and best practices for tenancy management

Minimise costs: Improve efficiency and embrace opportunities with a smarter approach to tenancy management

How we deploy the solution_

We find that every housing association is unique and benefits from an individual approach. We start by learning about your specific challenges and community goals, so we can ensure that the Tenancy Management module is perfectly aligned with your future vision.

Our effective implementation approach works in sprints, which guarantee a speedy delivery and development.

Many of our clients are surprised by how quickly they start to see the benefits. In the past they’ve suffered through slow, complex and bloated integrations. We collaborate closely with your teams at every stage, from planning and discovery to deployment and support, to guarantee a seamless transition and effective adoption.

“The BRIK CRM solution goes a long way to meeting our demands of an integrated housing management system and breaking through the silos of departmental operations.

Alex Stephenson

Executive Director (Technology & Transformation, Wales & West Housing Association

What are the key features?

Process management: Handles key processes including starting and ending tenancies, Joint to Sole, Sole to Joint, Add/Remove Household Member, Succession and End Tenancy when notice is given

User guidance: On screen guidance for your users minimises training and makes sure the correct process is followed

Document management: Send letters and tenancy agreements automatically or manually

Customer self-service channels: Self-service portals for all aspects of tenancy management

Other services by Infinity Group_

Infinity offers a wide range of services that complement Core Housing Processes, including:

  • BRIKHousing: BRIKHousing is the premier modular approach to housing management, based on Microsoft Dynamics 365, allowing housing organisations to replace legacy systems with a modern, streamlined solution.
  • Rent Accounting: This module simplifies the management of complex tasks associated with recording and monitoring all payments and tenant account types.
  • Asset Management: This module allows housing associations to expertly oversee property lifecycles, with safety, compliance and sustainability as a top priority.

Frequently asked questions_

Can BRIKHousing’s Tenancy Management module integrate with our current systems?

Absolutely! This module is crafted for seamless deployment, whether you’re working with new setups or enhancing your existing Microsoft Dynamics or Power Apps platforms.

How does BRIKHousing improve customer communication?

It provides a variety of communication tools such as bulk messaging, SMS solutions and self-service portals to enhance interaction with residents.

What types of tenancy processes can be managed through the module?

BRIKHousing’s Tenancy Management Module encompasses processes such as tenancy initiation, termination, mutual exchanges, joint-to-sole transfers, succession and much more.

Is training required to use the Tenancy Management module?

Minimal training is required, thanks to the system’s intuitive on-screen guidance that expertly leads staff through every process.

How does BRIKHousing support regulatory compliance?

It consolidates data and delivers real-time insights, guaranteeing adherence to industry standards and regulations.

Related content_

Seven steps to completely replace your legacy housing management system_
Housing

Seven steps to completely replace your legacy housing management system_

We’ve worked with many housing associations who’ve struggled to replace their housing management......

7 Nov 2024 | 5 min read
How to improve system integration in housing management_
Housing

How to improve system integration in housing management_

Housing associations must manage a lot of data across multiple tenants, partners, suppliers and stak......

8 May 2024 | 8 min read
Is omnichannel communication the future of housing management?
Digital TransformationHousing

Is omnichannel communication the future of housing management?

For those who have managed housing associations, you likely already know how critical good communica......

27 Mar 2024 | 6 min read

We would love
to hear from you_

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03454504600
Complete our contact form
Live chat now: Via the pop up