BRIKHousing: Void Management_

Minimise void loss, speed up property turnaround and keep your communities thriving in one powerful solution.

What is the BRIKHousing: Void Management module?

Void management is the process of efficiently handling empty properties between tenancies to minimise lost rental income and ensure families are housed as quickly as possible. For social landlords, void loss is a significant overhead and reducing turnaround times is crucial for both financial health and community wellbeing.

The BRIKHousing: Void Management module streamlines every stage of the void process, from the moment a resident gives notice to the day a new tenant moves in. It monitors void properties, calculates void losses and automates key tasks like inspections, repairs and compliance checks, ensuring nothing is missed and turnaround is swift.

The module provides a robust, flexible solution that helps you manage voids proactively, reduce costs, and deliver better outcomes for residents and neighbourhoods.

Why use the Void Management module?

The Void Management module is purpose-built to tackle the unique challenges of social housing voids. It reduces administrative overhead by automating routine tasks, so your team can focus on getting properties ready for new tenants faster. With real-time monitoring and automated workflows, you’ll never lose track of a void property or miss a critical step in the process.

The module links seamlessly with repairs, compliance and planned maintenance, giving you a complete view of every property and ensuring all necessary work is completed before re-letting. Demand-led prioritisation helps you allocate resources where they’re needed most, reducing waiting times for applicants and improving customer satisfaction.

The Void Management module helps you reduce financial loss, improve operational efficiency and support sustainable, thriving communities by ensuring properties don’t sit empty longer than necessary.

What are the benefits of the Void Management module?

Reduce turnaround times: Speed up the process from tenancy end to new tenant move-in, minimising lost income

Demand-led prioritisation: Prioritise voids based on customer demand and organisational needs

Increase customer satisfaction: Get applicants into homes faster and reduce waiting list times

Boost efficiency: Automate workflows to reduce errors, improve compliance and cut administrative overhead

Support sustainability: Prevent long-term voids and help maintain vibrant, sustainable neighbourhoods

Identify problem properties: Spot properties that are repeatedly costly or problematic to manage

How we deploy_

At Infinity Group, we take a hands-on, collaborative approach to deploying the Void Management module. Our housing technology experts work closely with your team to understand your current processes, challenges and goals, ensuring the module is configured to fit your organisation perfectly.

We manage every aspect of implementation, from initial planning and data migration to integration with your existing systems and user training. Our approach is transparent and supportive, with best practice guidance and on-screen help to ensure your staff are confident from day one.

After go-live, you benefit from ongoing support, regular updates and access to our deep expertise in Microsoft Dynamics 365 and social housing. Our goal is to help you reduce void loss, improve efficiency and deliver better outcomes for your residents and communities.

Woman from a small business on her laptop

“We’ve had people tell us they had never seen such a positive launch of a new system. People were smiling, happy, chatting. There was a real sense of joy and people really embracing it

Debbie Chun

CIO, Saxon Weald

Key features_

Automated void process: Automatically create void records, trigger inspections and schedule compliance checks when a tenancy ends

Pre-void inspections: Conduct inspections before a resident moves out to identify and plan necessary works

Integrated workflows: Seamlessly link with Repairs, Compliance and Planned Maintenance modules for a joined-up process

SharePoint integration: Store and retrieve all void-related documents securely within Microsoft 365

Other services by Infinity Group_

  • BRIKHousing: BRIKHousing is the premier modular approach to housing management, based on Microsoft Dynamics 365, allowing housing organisations to replace legacy systems with a modern, streamlined solution
  • Core Housing Processes: Simplify operations, manage resident interactions and centralise communication to provide tenant-first, efficient service
  • Asset Management: Support and manage the entire lifecycle of assets and components within your housing organisation

Frequently asked questions_

What is a void property in social housing?

A void property is a home that is currently unoccupied between tenancies, often resulting in lost rental income for the landlord.

How does the Void Management module reduce turnaround times?

The module automates key tasks, tracks progress in real time and ensures all necessary inspections and works are completed promptly, speeding up the re-letting process.

Can the module integrate with our existing repairs and compliance systems?

Yes, it integrates seamlessly with Repairs, Compliance and Planned Maintenance modules, as well as Microsoft 365 for document management.

How does the module help prioritise which voids to address first?

Demand-led prioritisation allows you to focus on properties with the highest demand or those most critical to your organisation’s goals.

What support is available after deployment?

Infinity Group provides ongoing support, regular updates and access to housing technology specialists to ensure your void management process continues to deliver results.

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