Microsoft Dynamics 365 consultancy_

Transform your current setup, move away from legacy systems and implement a new Dynamics 365 solution with support from an award-winning Microsoft Partner.

Speak to a Dynamics 365 expert


Feefo logo

What can a Dynamics 365 consultancy help with? 

Our Dynamics 365 consulting team is formed of experienced consultants, functional architects, business analysts and project managers. 

They can work with you at any stage of your journey. Whether you’re at the initial stages of deploying Dynamics 365, amid a complex migration or seeking onboarding support, our team is equipped to guide you through each phase. 

With a focus on delivering tailored solutions, we streamline your business processes and drive digital transformation effectively. 

Speak to a Dynamics 365 expert

Why use a Dynamics 365 consultancy? 

By using a D365 consultancy, you’re gaining access to expertise across the D365 suite. Our experts bring a deep understanding of the Microsoft ecosystem. This means they can tailor your CRM to meet your unique business objectives.  

Our proficiency covers seamless data migration and comprehensive user training. This integrated approach facilitates a smooth transition to the new system, minimises disruption and promotes user adoption, contributing to the success of your digital transformation strategy. 

In short, our CRM consultancy services ensure you get the most value from your system, with smooth adoption.

Speak to a Dynamics 365 expert

Microsoft Dynamics 365 consultancy benefits_

 

Enhanced security: D365 leverages Microsoft’s robust security infrastructure, offering features like access controls, data encryption and regular security updates

Scalability: As your business grows, Dynamics 365 scales effortlessly. The cloud-based platform allows you to add users, storage and functionality as needed, ensuring your business application grows with you 

Actionable intelligence: D365 integrates with Power BI and Azure Machine Learning, providing real-time insights and predictive analytics. This empowers data-driven decision making and helps you stay ahead of the curve 

Integrations: It integrates seamlessly with other Microsoft products like Office 365 and Outlook, as well as a wide range of third-party applications 

Unmatched flexibility: Choose the specific applications (e.g., Sales, Customer Service, Finance) that fit your business needs, avoiding unnecessary costs for features you don’t require 

Collaboration: D365 fosters collaboration across teams. Its cloud-based nature allows teams to access and share information in real-time, regardless of location, improving communication and project management 

Simplified mobile access: Gain mobile apps, allowing access to critical business data and functionality from anywhere on any device. Empowering remote workers and improves overall accessibility 

Reduced IT burden: Being cloud-based, Dynamics 365 eliminates the need for on-premises hardware and software maintenance. This frees up IT resources and reduces overall IT costs for your business 

Why partner with Infinity Group? 

Representing the top 1% of Microsoft Partners, we offer a comprehensive suite of technology services, solutions and managed services. Our mission is to empower businesses to achieve more, for less. We specialise in Dynamics 365, Microsoft 365 and Azure, helping organisations like yours optimise their IT strategy and accelerate digital transformation.  

We are also Dynamics 365 Business Central 2025 Partner of the Year Finalist status. The Microsoft Partner of the Year Awards acknowledge outstanding work by partners. This year, Infinity Group was specifically recognised for providing exceptional solutions and services in Microsoft Dynamics 365 Business Central – across more than 100 countries and 4,600 nominations.

Our approach to Dynamics 365 projects_

Unlocking the full potential of Dynamics 365 for your business starts with the right approach. Discover how our proven methodology ensures a smooth implementation and delivers maximum value. 

Planning phase: Initially as part of the Microsoft Dynamics 365 consulting stage, we will meet to have in-depth discussions with you to understand exactly where your business currently is, and where you want it to be both now and in the future. In these discussions, we will set out a detailed plan of the areas you want to improve, the processes you want to prioritise and how our Dynamics 365 consultancy team can assist. 

Build phase: Once we have drawn up a plan, we take all the stress out of your hands. We understand which Dynamics 365 and Power Platform apps work well for different types of organisations, how to configure and customise them and how to make them work seamlessly together. We will build a business applications platform with all the functions and integrations that you’ll need to optimise your processes. 

Implementation phase: Once these customisations are in place, our Microsoft Dynamics consultants will undertake rigorous tests to ensure a robust build and then the platform will be ready to be launched. We will run user training sessions to ensure that the transition is smooth, and that user adoption is successful to generate rapid ROI. In this stage, our priority is minimising down-time and maintaining high data security. 

Providing ongoing Dynamics 365 support: We won’t disappear after your D365 implementation is up and running. Our Dynamics consultants will be on hand to check everything is running effectively and the solution is meeting your needs and expectations. If any problems arise during this stage of hyper-support, we can help you adapt and resolve. And we also offer numerous long-term support options. 

FAQs_

What is a Dynamics 365 Consultant?

An Infinity Group Dynamics 365 Consultant is someone who deeply understands the Dynamics 365 platform and can work with organisations to understand how they can get the most from it. Our consultants each have a particular area of expertise, whether its sales, customer service, architecture or process mapping. So, we can ensure you have the most qualified consultant available for the job. 

What services do Dynamics 365 Consultants provide?

Infinity Group Dynamics 365 consultants provide:

  • Implementation: Project planning, configuration, data migration and go-live support.    
  • Customisation: Developing custom applications, integrations and workflows.    
  • Integration: Connecting Dynamics 365 with other systems and applications.    
  • Training and support: Providing user training, ongoing support and system maintenance.    
  • Consulting: Offering strategic advice on best practices, process optimisation and system enhancements. 

How to choose the right Dynamics 365 Consultant?

  • Experience and expertise: Look for consultants with proven experience in implementing and customising Dynamics 365 solutions. 
  • Industry specialisation: Consider consultants with specific industry expertise relevant to your business. 
  • Customer references: Check customer testimonials and case studies to assess their track record. 
  • Certifications and accreditations: Look for consultants with relevant Microsoft certifications. 
  • Communication and collaboration: Choose a consultant who communicates effectively and collaborates closely with your team. 

How can I ensure a successful Dynamics 365 consultancy engagement?

  • Define clear project objectives and scope: Clearly define your project goals, objectives, and scope of work. 
  • Establish a strong project governance structure: Ensure clear lines of communication and accountability throughout the project. 
  • Actively participate in the project: Actively participate in project meetings, provide feedback and address any concerns promptly. 
  • Maintain open and honest communication: Maintain open and honest communication with your consultant throughout the project. 
  • Conduct regular project reviews: Conduct regular project reviews to assess progress, address any issues and make necessary adjustments. 

What are the long-term benefits of partnering with a Dynamics 365 Consultancy?

  • Increased productivity and efficiency: Streamlined business processes and improved data accuracy can lead to increased productivity and efficiency. 
  • Improved customer satisfaction: Enhanced customer interactions and improved service delivery can lead to higher customer satisfaction. 
  • Better decision-making: Access to real-time data and insights can enable better decision-making and improved business performance. 
  • Competitive advantage: By leveraging the power of Dynamics 365, organisations can gain a competitive advantage in their respective markets. 
  • Return on investment: A successful Dynamics 365 implementation can deliver a significant return on investment by improving operational efficiency, increasing revenue and reducing costs. 

Related resources_

How does Dynamics 365 licensing work? Our guide to Dynamics licensing_
Dynamics 365

How does Dynamics 365 licensing work? Our guide to Dynamics licensing_

Key takeaways Dynamics 365 licensing can be complex, with options for Business, Enterprise and add-o......

5 Jul 2024 | 6 min read
What’s the future of ERP systems?
Dynamics 365

What’s the future of ERP systems?

Enterprise resource planning (ERP) is a key part of any organisation. It streamlines operations by i......

21 May 2024 | 11 min read
How you can add automation to your customer service with Dynamics 365_
Dynamics 365

How you can add automation to your customer service with Dynamics 365_

Today, customer expectations are higher than ever. People want fast responses and swift resolutions ......

18 Apr 2024 | 7 min read

We would love
to hear from you_

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03454504600
Complete our contact form
Live chat now: Via the pop up


Feefo logo