Remote IT support_

Ensure your entire workforce is supported, no matter what they’re based, with swift and proactive assistance. 

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What is remote IT support?  

In the modern working world, it’s rare for your whole workforce to be based from one location. They may spend time working from home, at customer sites or further afield. But this doesn’t stop them from needing IT support to resolve issues and keep them connected. 

Our remote IT services provide troubleshooting and issue resolution from a distant location using online tools and software. This enables immediate assistance without the constraints of geography.    

Remote support also gives you access to expert engineers, even if they’re not based locally. It means you can benefit from cutting-edge support, without having to wait for them to arrive to your site. 

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Why do you need remote IT services?  

Remote IT support is useful for businesses of all sizes. SMEs often lack the resources to maintain a full-time IT department, making remote assistance a cost-effective solution. Startups and rapidly growing companies also benefit from scalability, as they can easily adjust their support levels as their needs evolve. 

Businesses with remote or distributed workforces will particularly find remote IT support invaluable. It allows them to provide consistent and timely support to employees regardless of their location, ensuring productivity and minimising downtime.  

Industries with stringent compliance requirements, such as healthcare, finance and legal, also heavily rely on remote IT. Remote technicians can ensure that systems are updated, security protocols are followed and sensitive data is protected, helping businesses maintain compliance with industry regulations and avoid costly penalties. 

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The benefits_

 

Cost-effectiveness: Reduce expenses on travel, on-site labour and office space for IT staff 

Faster response times: Immediate assistance is available, often leading to quicker resolution of issues and minimised downtime 

Increased flexibility: Support can be provided from anywhere, anytime, accommodating various work schedules and locations 

Scalability: Easily adjust support levels based on business needs, scaling up or down as required 

Access to expertise: Tap into a wider pool of specialized IT professionals, regardless of location 

Improved security: Remote monitoring and maintenance enable proactive security measures, reducing the risk of cyber threats 

Reduced downtime: Quick issue resolution minimises disruptions to business operations and maintains productivity 

Enhanced efficiency: Streamlined support processes and readily available assistance improve overall IT efficiency 

What Infinity Group do to help_

We have 20 years’ experience in delivering IT support and are a certified Microsoft Solutions partner across nine core competencies. Our Service Desk is equipped with the latest up to date knowledge across the Microsoft application stack. 

Our service enables us to assist businesses whose workforces need a quick and efficient response when technical issues arise. Providing a fast efficient service is something we pride ourselves on – which is why we aim to answer all support calls within 5 minutes. 

Our remote support connection is highly secure and encrypted, preventing anyone else from seeing or accessing that device other than the specified user and engineer. We can also provide 24/7 assistance as required, ensuring support whenever you need it. 

Key support areas_  

Help desk support: Provides end-users with troubleshooting assistance, answers to technical questions and solutions to common IT problems 

Network monitoring: Proactively monitors network infrastructure for performance issues, security threats and potential outages 

Cyber security: Remotely implement security software, perform vulnerability assessments and respond to security incidents to protect data and systems 

Software and hardware support: Provides remote installation, configuration and troubleshooting for software applications and hardware devices 

Remote IT FAQs_

How does remote IT support work?

Remote IT support works by using online tools and software to connect to a client’s computer or network from a distant location. Once connected, technicians can diagnose issues, make configurations and provide solutions in real-time without the need for physical presence at the client’s site. 

What’s the difference between remote and in-house IT support?

Remote IT refers to support delivered from a distant location, often through online tools and platforms. In-house IT, on the other hand, involves a dedicated team or individual physically present at the company’s location, providing direct IT services and support to the organisation. 

How much does remote IT support cost?

Remote IT costs vary widely depending on the services required, the complexity of the IT environment, and the provider. Small businesses might pay a few hundred pounds per month for basic support, while larger businesses with complex needs can spend thousands. Remote IT services often use subscription-based models, charging per user or device, with prices ranging from £50 to £150 per user per month. Some providers also offer hourly rates, project-based pricing, or customised packages. 

What types of issues can be resolved remotely?

A wide range of IT issues can be handled remotely, including software installation and troubleshooting, network problems, security concerns, hardware configuration and help desk support. While some complex hardware issues might require an on-site visit, the vast majority of everyday IT problems can be resolved remotely. 

How secure is remote IT support?

We use secure connections and encryption methods to protect your data and systems. We also adhere to strict security protocols and often undergo regular audits to ensure compliance. It’s crucial to choose a trusted provider with a proven track record. 

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