Customer Zero and AI innovation recognised by Microsoft

We’re proud to announce that Infinity Group has been selected as a winner of the Microsoft 2026 CSP Copilot Partner Council Contest. This recognises our innovation, real-world AI adoption and commitment to helping organisations realise value from Microsoft Copilot.

The contest celebrates partners that are leading the way in Copilot adoption, customer success and AI innovation. As part of the recognition, Infinity Group has been invited to attend a special Microsoft readiness event at the Microsoft Campus in Times Square, New York City.

Our winning submission

Our submission centred on two areas that demonstrate how we are turning AI ambition into tangible business outcomes.

Customer Zero and driving AI transformation

The first was our Customer Zero journey, where we undertook our own digital transformation before asking customers to do the same. Through Customer Zero, we modernised our operations, consolidated systems, improved our data foundations and embedded Microsoft Copilot across the organisation to create a scalable, AI-ready operating model. The programme has become a proven framework that now helps customers accelerate their own transformation journeys.

AI Smart Assistant for Housing Associations

The second focused on our AI Smart Assistant for Housing Associations. This demonstrated how agentic AI and Microsoft technologies can help housing providers improve customer service, streamline operations and unlock greater visibility across resident interactions. Building on our experience in the housing sector, the solution shows how AI can be applied to real operational challenges while keeping people firmly at the centre of service delivery.

Recognition built on experience

What makes this achievement particularly meaningful is that it validates an approach we strongly believe in: using technology ourselves first, proving the outcomes and then helping customers achieve similar success.

Through our Customer Zero programme, we have learned first-hand what it takes to adopt AI, modernise processes and build the foundations required for long-term transformation. Those lessons now shape how we help customers deploy Copilot, Microsoft Business Applications, Azure and agentic AI solutions across their organisations.

“This recognition from Microsoft is a fantastic achievement for our team and reflects the approach we’ve taken to AI adoption from day one. Rather than simply talking about transformation, we’ve put ourselves through it. Our Customer Zero journey has enabled us to understand the opportunities, challenges and practical realities of deploying AI at scale, while our work in sectors such as Housing demonstrates how these technologies can deliver meaningful outcomes in the real world.

Winning the CSP Copilot Partner Council Contest is recognition of the innovation, expertise and commitment of our people, and reinforces our belief that the most valuable customer outcomes come from combining technology, experience and human insight.”

Rob Young, CEO, Infinity Group

As Microsoft continues to help organisations embrace the next generation of AI-powered business operations, Infinity Group remains focused on helping customers move beyond experimentation and achieve measurable outcomes through Microsoft Copilot, agentic AI and modern business applications.

Learn more about our own AI customer zero story

Want to see how we approached our own transformation and built the foundations for AI success? Visit the Customer Zero Hub.