Leading housing provider North Star Housing Group and its technology partner Infinity Group are celebrating after scooping a prestigious national housing accolade for Best Customer Impact.

North Star, which manages 4,000 homes across the North East, won the National Housing Maintenance Forum Award alongside Infinity Group last night at an Awards ceremony in Stratford.

Over the last year, Infinity Group has replaced legacy resident and property asset systems with Microsoft Dynamics modules as part of a phased brick-by-brick approach, providing deeper, analytical business intelligence capabilities for North Star.

This innovative partnership project, known as HMS Endeavour, integrated the new Microsoft Dynamics system as the cornerstone of all data for North Star, replacing legacy systems with an AI approach to compliance and asset management.

The housing provider is committed to placing the resident at the heart of its new system, providing a single, data rich view of every customer. As a result of this partnership, residents are receiving enhanced property asset management services for repairs and maintenance, voids and compliance.

Teams are achieving a wider, business intelligence view of compliance and asset management, enhancing customer journeys and reducing admin tasks for frontline staff, enabling colleagues to spend more time with residents in their communities.

Sean Lawless, Director of Insight and Transformation – North Star Housing Group, said:

“We are delighted to have won this Award which is a culmination of the partnership work between North Star and Infinity Group. We have delivered a very successful project, which has kept customers at the centre of our thinking and we are really pleased to have been acknowledged at the NHMF for this.”

Sarah McRow, Head of Housing Sales at Infinity Group, added:

“This has been such a strong and innovative partnership with North Star, utilising our unique, brick-by-brick modular approach. It’s rewarding for our specialist housing team to receive national recognition for best practice in maintenance and asset management, as well as seeing our work with North Star enhancing property performance and having such a positive impact on customers. We have more exciting new initiatives in the pipeline with North Star, which shows the strength of our partnership and our commitment to provide the best technology solutions for the UK housing sector.”

Infinity Group, which is one of 10 Microsoft Inner Circle Partners in the UK, has developed its customised BRIKHousing Management System which works seamlessly with Microsoft Dynamics, replacing legacy systems brick-by-brick, one module at a time. Modules include rent accounting, income management with forecasting, tenancy management, reactive repairs, CRM, void management, compliance, asset management and Inspections.

The BRIKHousing approach focuses on creating a holistic, integrated strategy that ties together all aspects of housing management systems utilising a golden thread of data, ultimately boosting efficiency, compliance and tenant satisfaction.

Infinity’s mission is to create a more productive and secure way of working by supporting housing providers to do more for less across Dynamics 365, Microsoft 365 and Azure, assisting the housing sector to save money, increase accuracy and automate manual processes.