What is a customer portal?
A customer portal in housing is a secure online platform that allows tenants to access services, manage their accounts and communicate with their housing provider. It provides a self-service experience, enabling residents to report repairs, make payments and view important documents anytime, anywhere.
Benefits of a customer portal:
- 24/7 accessibility: Tenants can manage their housing needs at their convenience.
- Reduced admin workload: Minimises inbound calls and manual processes for housing teams.
- Improved tenant engagement: Enhances communication and transparency between landlords and residents.
Use cases:
- Rent payments: Allow tenants to make secure online payments and view payment history.
- Repair reporting: Enable residents to log repair requests and track progress in real time.
- Document access: Provide easy access to tenancy agreements, statements and compliance certificates.
Key components:
- Secure authentication: Protects tenant data with robust login and verification processes.
- Integrated workflows: Links portal actions to back-office systems for seamless updates.
- Mobile-friendly design: Ensures accessibility across devices for a better user experience.
- Real-time updates: Keeps tenants informed on repairs, payments and communications.
The BRIK Housing Customer Portal is designed to empower tenants with self-service capabilities while reducing operational strain on housing providers. Fully integrated with Microsoft Dynamics 365 and the Power Platform, it connects directly to core housing modules, ensuring real-time data synchronisation. From rent payments to repair tracking, the portal delivers a streamlined, user-friendly experience that improves satisfaction and efficiency.
