What is digital inclusion?
Digital inclusion refers to ensuring that all individuals, including tenants and residents, have access to digital tools, services and skills needed to engage online. In housing, this means enabling residents to use digital platforms for communication, self-service, and accessing essential services without barriers.
Benefits of digital inclusion:
- Improved accessibility: Ensures all tenants can access housing services online.
- Enhanced engagement: Encourages residents to interact through digital channels, improving communication.
- Cost efficiency: Reduces reliance on manual processes and paper-based communication.
Use cases:
- Customer portals: Providing tenants with easy access to rent payments, repairs and documents.
- Digital skills training: Supporting residents who need help using online services.
- Inclusive design: Creating mobile-friendly, accessible platforms for all users.
Key components:
- Accessible platforms: Ensure compliance with accessibility standards for all users.
- Multi-channel communication: Offer digital and non-digital options to avoid exclusion.
- User education: Provide guidance and resources to improve digital confidence.
- Integrated systems: Connect portals and apps with core housing management systems for real-time updates.
The BRIK Housing platform supports digital inclusion by offering intuitive, accessible self-service portals and integrated communication tools. Built on Microsoft Dynamics 365 and the Power Platform, it enables housing providers to deliver seamless digital experiences while maintaining alternative options for those less digitally confident. This approach ensures no tenant is left behind in the shift to digital services.
