Repairs Reporting Systems_

What are repairs reporting systems?

Repairs reporting systems are digital platforms that allow tenants and housing providers to log, track and manage repair requests efficiently. These systems streamline communication, automate workflows and provide real-time visibility into repair progress, reducing delays and improving tenant satisfaction.

Benefits of repairs reporting systems

• Faster response times: Ensures repair requests are logged and actioned promptly.
• Operational efficiency: Reduces manual processes through automation and integration.
• Improved tenant experience: Provides transparency and updates throughout the repair process.

Use cases

• Tenant self-service: Allowing residents to report repairs via online portals or mobile apps.
• Automated job allocation: Assigning repair tasks to contractors or internal teams based on availability.
• Progress tracking: Monitoring repair status and completion in real time.

Key components

• Centralised repair data: Stores all repair requests and related communications in one system.
• Integrated workflows: Links repairs with asset management and compliance modules.
• Automated notifications: Keeps tenants informed about repair progress and appointments.
• Reporting dashboards: Provides insights into repair trends, response times, and performance metrics.

The BRIKHousing Repairs Module is built on Microsoft Dynamics 365 and the Power Platform, enabling housing providers to manage repairs seamlessly. With tenant self-service options, automated workflows, and real-time reporting, it helps organisations reduce delays, improve efficiency, and deliver a better experience for residents.