BRIKHousing: Arrears Management_

Stay ahead of arrears, protect your revenue and support your residents – all in one place.

What is Arrears Management?

Arrears management is the process of monitoring, identifying and resolving overdue rent payments within social housing. It’s a critical function for every social landlord, ensuring that your organisation’s revenue stream remains secure.

In today’s challenging economic climate, arrears management has become more complex. Rising living costs and fluctuating incomes mean more residents are at risk of falling behind. Social landlords need robust systems to forecast potential arrears, intervene early and provide tailored support to those who need it most.

A modern arrears management solution empowers your team to act quickly and efficiently. By automating routine tasks, providing real-time insights, and enabling seamless communication with residents, you can reduce arrears, improve outcomes and free up staff to focus on delivering exceptional service.

Why use the Arrears Management module?

BRIKHousing: Arrears Management module is designed to take the stress and guesswork out of managing overdue rent. Built for social landlords, it automates the entire arrears process – from early detection to resolution – so your team can focus on supporting residents, not chasing paperwork.

With intelligent algorithms analysing payment patterns, the module flags potential arrears cases before they escalate. Automated alerts, escalation rules and correspondence tracking mean nothing slips through the cracks. Residents receive timely, relevant communications and your income officers have a clear, centralised view of every case.

Ultimately, the Arrears Management module empowers your organisation to reduce arrears, improve cash flow and deliver a better resident experience. It builds trust, maintaining compliance and freeing up your team to make a real difference.

What are the benefits of the Arrears Management module?

Centralise data: Centralise your arrears data to become more responsive to the needs of your residents

Automate processes: Automate routine arrears tasks to free up your team for higher-value work

Predict arrears: Predict potential arrears cases early using intelligent algorithms and trend analysis

Streamline communication: Streamline resident engagement with integrated SMS and multi-channel notifications

Track correspondence: Track all arrears actions and correspondence in one secure, central location

Support compliance: Support compliance with clear escalation and de-escalation rules built into your workflow

Enhance reporting: Enhance decision-making with real-time dashboards and comprehensive reporting

Reduce admin: Reduce manual data entry and repetitive admin to boost productivity across your organisation

How we deploy_

We know that a successful arrears management solution starts with a smooth, tailored implementation. Our dedicated housing specialists work closely with your team to understand your organisation’s unique processes, challenges and goals, ensuring the module is configured to fit seamlessly into your existing workflows.

We handle every stage of deployment, from initial planning and data migration to user training and post-launch support. Our approach is collaborative and transparent, so you’re always in the loop and confident about what comes next. We also provide on-screen user guidance and best practice templates to help your team hit the ground running.

Once live, you benefit from ongoing support, regular updates and access to our expertise in both Microsoft Dynamics 365 and the social housing sector. Our goal is to empower your team to manage arrears efficiently from day one, and to keep you ahead as your needs evolve.

“The BRIKHousing solution goes a long way to meeting our demands of an integrated housing management system and breaking through the silos of departmental operations.

Alex Stephenson

Executive Director (Technology & Transformation), Wales & West Housing Association

Key features_

Automated arrears alerts: Intelligent algorithms generate alerts based on payment history and frequency

Escalation and de-escalation rules: Customisable rules move cases forward or resolve them as payments are made

Integrated SMS notifications: Automatically send text messages to residents with active arrears actions

Centralised correspondence tracking: Store all arrears actions and communications in one secure location

Other services by Infinity Group_

  • BRIKHousing: BRIKHousing is the premier modular approach to housing management, based on Microsoft Dynamics 365, allowing housing organisations to replace legacy systems with a modern, streamlined solution
  • Core Housing Processes: Simplify operations, manage resident interactions and centralise communication to provide tenant-first, efficient service
  • AI Smart Assistant: Streamline processes with AI power, helping you to cut triage time and fuel productivity.

Frequently asked questions_

What is arrears management in social housing?

Arrears management is the process of monitoring, identifying, and resolving overdue rent payments to ensure financial stability for your organisation while supporting residents who may be struggling.

How does the Arrears Management module help reduce arrears?

The module uses intelligent algorithms to predict potential arrears, automates alerts and communications, and provides your team with real-time data to intervene early and resolve issues quickly.

Can the module integrate with our existing housing management systems?

Yes, the Arrears Management module is built to work seamlessly with Microsoft Dynamics 365 and can be deployed alongside other BRIKHousing modules or as a standalone solution.

How does the module support resident engagement?

It enables multi-channel communication, including automated SMS and email notifications, making it easy to keep residents informed and engaged throughout the arrears process.

What kind of reporting does the module offer?

You’ll have access to comprehensive dashboards, real-time KPIs and detailed reports, giving you the insights needed to make informed decisions and demonstrate compliance.

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We would love
to hear from you_

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03454504600
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