Microsoft Dynamics 365 training_

Train your employees to use Dynamics 365 even more effectively and increased value from your platform.

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What is Dynamics 365 training?  

The success of any Dynamics 365 project hinges on adoption. A key part of the change and adoption strategy is training.   

At Infinity Group, we approach training in three ways. First, we focus on adoption – helping your team get comfortable with Dynamics 365 and creating super users who really know the system. This includes tailored sessions and resources that support learning long-term.

Second, we build capability by teaching your team how to use Dynamics 365 to solve real business problems through formal training, knowledge sharing and mentoring.

Finally, we provide ongoing support by working with your IT team to create a knowledge base so users can help themselves and keep things running smoothly day-to-day.

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Why use Infinity Group for Dynamics training?  

Infinity Group consistently delivers training and adoption support services for Dynamics 365 clients. All our training is born out of implementation experience and our own Dynamics 365 certifications.

Having a broad range of training courses means that we can shape an engagement for your business that meets immediate and long-term needs. 

We focus on supporting you building your own training capability. Users often respond better to being trained by people they know, benefiting from the combination of system knowledge and business context. This also means that minor changes or even more complex build activity can be delivered by appropriately empowered consultants within your business. 

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Dynamics 365 training benefits_

 

Boost adoption: Get users engaged with your system for greater productivity and accuracy, with improved adoption across teams 

Prevent errors: Implement Dynamics 365 with confidence, empowering your staff to avoid error

Improve leadership: Give managers the ability to make informed decisions and intervene at the right time through improved data analysis   

Evolve your platform: Build understanding of your tools, so business users can drive change and gain evergreen rewards from your system 

Take ownership: Allow the business to take ownership of the system and craft usage to your business needs 

Lower the cost of change: Deliver improved operation within your team to lower the cost and increase the pace of change 

Upskill teams: Give your staff the knowledge they need to use Dynamics 365 and improve their output 

Drive business agility: Align technical and business stakeholder to drive the evolution of Dynamics 365 to meet changing market trends and build customer relationships

How Infinity Group delivers Dynamics 365 training _

Our training can be broken down into several areas, aligning to your different needs and resources. This ranges from direct training and supporting assets (such as video tutorials, training documents, cheat sheets) for your whole user community  to one-on-one skills development support for staff stepping into Dynamics 365 programme management, architecture or product owner roles.

We empower your internal training team to deliver accurate training to your end users, keeping ownership in-house . We can also  develop analysis, configuration and solutions management skills within your technical team for ongoing success.

Finally, we’ll help business analysts, functional consultants and developers learn to build and architect Dynamics 365 solutions for internal evolution. This is alongside answers to all your “how to” questions to support your technical team development.

FAQs_

How long does it take to learn Dynamics 365?

Generally, it’s possible to gain a basic understanding of Dynamics 365 within a few weeks of dedicated study. However, becoming proficient in the software and mastering all its features and functionalities may take longer. 

Can you learn Dynamics 365 at home?

As Dynamics 365 is a cloud-based platform, users can experiment with it from any location, including at home.  

We can also deliver our training remotely or on-premises, depending on where your users are based and which best suits your needs. 

Who should receive training?

Success with Dynamics 365 relies heavily on user adoption. Training is crucial for ensuring that employees effectively utilise the system and maximise its benefits. Here are the key groups that should receive Dynamics 365 training: 

End-users: 

  • Sales professionals: Learn how to manage leads, qualify opportunities, track deals and forecast sales. 
  • Marketing professionals: Understand how to execute marketing campaigns, track leads and analyse campaign performance. 
  • Customer service representatives: Learn how to manage customer interactions, resolve issues and provide excellent customer support. 
    • Operations staff: Understand how to manage orders, track inventory and streamline operational processes. 

Administrators: 

    • Gain in-depth knowledge of system administration tasks, including user management, data security and system configuration. 

Power Users: 

  • Employees who require advanced system knowledge to perform their roles effectively, such as key account managers or product specialists. 

How much does training cost?

Prices for training will vary dependent on the scope of training required and to how many users. Get in touch with us so we can discuss your specific needs and put together a competitive quote, tailored to your business. 

How hard is Dynamics 365 to learn?

How hard Dynamics 365 is to learn will depend on the existing skills in your business. However, it is designed to be user-friendly, meaning even users with limited experience should be able to use it comfortably with some training. 

By investing in training, you can help your users to use Dynamics 365 in a relatively short time and empower them to get the most out of your solution. 

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