IT support_

Get proactive management and optimal performance across your operations with award-winning IT support. Enable your staff to work productively and minimise time lost to system failures.

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What is IT support?

IT support is a service that assists organisations with their information technology needs. This can range from basic troubleshooting to complex system administration.

The goal of IT support is to ensure that users effectively use technology to accomplish objectives. By providing timely and efficient assistance, IT support teams can help to minimise downtime, improve productivity and reduce cyber security risks.

With outsourced IT support, you can gain consistent access to knowledge consultants that allow you to follow best practices and prevent IT outages.

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Infinity Group in stats_

We drive real results and keep our clients happy.

97.3 %

satisfaction rate

98.7 %

customer retention rate

76 %

SLA adherence

Why do you need IT support?

IT support is crucial. It ensures the smooth operation of technology systems and maximises productivity. A dedicated IT support team or service can proactively monitor and maintain your IT infrastructure and core applications, preventing potential issues before they escalate.

By outsourcing IT support, you can free up your internal resources to focus on what matters. IT support professionals can handle complex technical problems, ensuring that your systems are always running optimally. They can also provide valuable guidance on best practices, helping you stay ahead of the curve.

Plus, by utilising external IT support, you can overcome industry skills gaps. You’ll also reduce the cost of internal IT, helping you to perform better.

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Our awards_

With these achievements under our belt, we’re more than equipped to guide your business to smarter technology and processes.

The benefits of IT support_

 

Improve productivity: Timely IT support minimises downtime and ensures smooth operations, boosting overall productivity

Reduce costs: By preventing costly system failures and data loss, good IT support can save you money

Drive efficiency: Proactive monitoring and maintenance can prevent potential issues, optimising system performance

Get access to expertise: IT support teams possess specialised knowledge and skills to address complex technical challenges

Boost employee experiences: Efficient IT support ensures that employees have the resources they need to work effectively

Minimise downtime: IT support teams are equipped to diagnose and resolve issues quickly, maximising productivity

Protect data: IT support professionals can implement data backup and recovery strategies to safeguard your valuable information

Peace of mind: Knowing that your IT infrastructure is being maintained by experts can provide peace of mind

What Infinity Group do to help_

With many businesses continuing to work remotely, access to fast IT support is a must. We have carefully designed a range of packages to suit your company’s specific needs.

Each of our packages includes a fast response time (1 minute on average), unlimited remote support by knowledgeable experts, a dedicated account manager and adherence to compliance standards. We offer flexible contracts to address different requirements and budgets – from total management and 24/7 IT support to becoming an extension of your existing team.

Our IT support services extend across core Microsoft solutions. We can help you to manage changes to your applications, respond efficiently to incidents, gain insights and push requests into reality.

And it’s not by chance that, for the past 3 years, we have consistently been awarded for delivering customer service excellence by Feefo. Our commitment to customer service has been reflected in the quality and efficiency of our work – which our customers attest to.

“The experience has been very seamless. There’s been almost zero disruption to operations, but performance improvements have given us the healthy infrastructure we need.

Simon Tye

Head of IT

Key IT support areas_

Modern Work: Manage your Microsoft 365 environment with expert support to make changes and respond to issues swiftly

Business Central: We’ll help you maintain and evolve your Business Central systems for consistent accuracy and uptime

Dynamics 365: Simplify the management of your Dynamics 365 environment with knowledgeable consultants on hand whenever you need them

Field: Gain support for your on-premises IT infrastructure and device build, allowing you to meet industry standards and drive productivity

IT support FAQs_

Can IT support improve business productivity?

IT support can increase business productivity in several ways:

  • Minimised downtime: Quick resolution of technical issues ensures that employees experience minimal disruptions. This allows them to focus on their core tasks.
  • Optimised systems: Regular maintenance and updates ensure that systems run smoothly and efficiently. This reduces lags or performance issues.
  • Secure environment: By providing cyber security solutions and educating users about best practices, IT support protects businesses from potential threats. It ensures data integrity and availability.
  • Infrastructure scalability: IT support can help businesses scale their tech infrastructure as they grow, ensuring they have the necessary resources without over-investing.
  • Data management: Effective backup and recovery solutions ensure data safety. Data management practices can lead to better decision-making.
  • Integration of tools: IT support can assist in integrating different software solutions. This ensures seamless data flow and reducing manual work.

When does a business need IT support?

A business needs IT support when you face:

  1. Frequent technical issues: If your business experiences frequent technical problems, such as slow computers, network outages or software malfunctions, IT support can help resolve these issues promptly.
  2. Lack of in-house IT expertise: If your business doesn’t have a dedicated IT team, IT support can provide the necessary expertise to manage your IT infrastructure.
  3. Business growth: As your business grows, your IT needs will also increase. IT support can help you scale your IT infrastructure to accommodate growth and ensure smooth operations.
  4. Complex IT infrastructure: If your business has a complex IT infrastructure, such as multiple servers, networks and cloud-based applications, IT support can help manage and maintain it efficiently.
  5. Need for proactive maintenance: IT support can proactively monitor your systems, identify potential issues, and implement preventive measures to avoid costly downtime.
  6. Compliance requirements: If your business is subject to industry regulations or data privacy laws, IT support can help you meet compliance requirements by implementing appropriate security measures and data protection policies.
  7. Remote work support: If your business has remote workers, IT support can help ensure that they have the necessary tools and support to work effectively from anywhere.

How much does IT support cost?

The cost of IT support varies widely based on factors like service scope, company size and complexity of systems. We provide a range of pricing packages. These are based on your specific needs as a business and other key factors.

To get a price quote tailored to you, get in touch today and our consultants can advise you further.

How often should I schedule IT support check-ins?

The frequency of IT support check-ins depends on your specific needs and the complexity of your IT infrastructure. Regular check-ins, such as monthly or quarterly, can help identify potential issues and optimise system performance.

What is the difference between break-fix and managed IT support?

Break-fix IT support is a reactive approach that involves fixing IT issues as they arise.

Managed IT support is a proactive approach that involves regular maintenance, monitoring and optimisation of your IT systems to prevent issues before they occur.

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