Network support_

Get 24-hour support across your IT network for regular alerts, proactive troubleshooting and performance optimisation. 

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What is network support?  

Network support focuses on maintaining, troubleshooting and optimising computer networks. It involves a wide range of tasks, from basic network configuration to complex network architecture design. 

It ensures the smooth operation of network infrastructure, including routers, switches and wireless access points. Your support provider will troubleshoot connectivity issues, monitor network performance and implement security measures to protect the network from cyber threats. 

With reliable network support, businesses can minimise downtime, improve productivity and enhance collaboration among employees. It also allows for seamless communication, data transfer and access to essential resources. 

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Why do you need network support?  

In today’s digital age, a reliable network is the backbone of any business. Network support is essential for ensuring that your network operates smoothly and efficiently.  

Network support professionals can identify and resolve network issues promptly, minimising downtime and maximising productivity. They can also implement robust security measures to protect your network from cyber threats, safeguarding sensitive data and preventing costly breaches. 

By outsourcing network support, businesses can focus on their core competencies while leaving the complexities of network management to experts. Network support providers offer a wide range of services, including network monitoring, troubleshooting, security and optimisation, ensuring that your network is always performing at its best. 

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The benefits of network support_

Drive productivity: A reliable network ensures smooth operations, minimising downtime and maximising employee productivity 

Facilitate collaboration: Network support enables seamless communication and collaboration among team members, regardless of their location 

Improve network performance: Regular network monitoring and optimisation can improve network speed, reliability and overall performance 

Reduce downtime: By proactively identifying and resolving network issues, network support can minimise downtime and disruptions to business operations 

Protect against threats: Network support professionals can implement robust security measures to protect your network from cyber threats 

Save money: By preventing costly network failures and security breaches, network support can save your business money 

Raise customer satisfaction: A reliable network ensures that your customers can access your services and products without interruption 

Proactively maintain: Network support involves regular maintenance tasks, such as software updates and hardware replacements, to prevent potential issues 

What Infinity Group do to help _

Our Network Support Service Desk has supported hundreds of SMEs and mid-market businesses across the UK, delivering proactive and hands-on guidance to reduce downtime and improve performance. We offer cross-discipline, cross-vendor skills and experience, allowing us to bring together industry leading network solutions. 

Our monitoring and alert tools notify us of any changes in network performance, from minor to major fault identification, ensuring optimal productivity at all times. These tools are monitored by IT experts, who can apply robust fixes to minimise damage. 

Our packages include monitoring, automated alerts, remote fixes and troubleshooting to ensure consistent network performance. They are fully flexible, depending on whether you want us to manage your entire network or just specific parts. 

Key network support areas_  

Network monitoring and management: Continuously monitor your network performance, identify potential issues and take corrective actions

Network security: Network security is crucial to protect your network from cyber threats, with measures like firewalls, intrusion detection systems and encryption 

Network troubleshooting: When network issues arise, diagnose and resolve problems quickly to minimise downtime and productivity loss 

Network design: Network support professionals can design and implement new network infrastructure or upgrade existing networks to meet evolving business needs 

Network support FAQs_

What are the benefits of network support?

What are the benefits of network support? 

Network support offers a multitude of benefits for businesses: 

  • Enhanced productivity: A reliable network ensures smooth operations, minimising downtime and maximising employee productivity. 
  • Improved collaboration: Network support enables seamless communication and collaboration among team members, regardless of their location. 
  • Enhanced security: Network support professionals can implement robust security measures to protect your network from cyber threats. 
  • Optimised network performance: Regular network monitoring and optimisation can improve network speed, reliability and overall performance. 
  • Reduced downtime: By proactively identifying and resolving network issues, network support can minimise downtime and disruptions to business operations. 
  • Scalability: Network support professionals can help you scale your network infrastructure to meet your growing business needs. 
  • Cost savings: By preventing costly network failures and security breaches, network support can save your business money. 
  • Peace of mind: Knowing that your network is being monitored and maintained by experts can provide peace of mind. 
  • Improved customer experience: A reliable network ensures that your customers can access your services and products without interruption, leading to a better customer experience. 
  • Remote work support: Network support enables seamless remote work, allowing employees to connect to company resources and collaborate effectively from anywhere. 

What are some common network problems that network support can help with?

Common network problems include slow internet speeds, connectivity issues, wireless network problems, security breaches and hardware failures. 

Can network support help with remote work?

 Yes, network support plays a crucial role in enabling remote work. Our network support team can configure VPNs, optimise network performance for remote access and provide troubleshooting support for remote employees. 

How often should I schedule network maintenance?

Regular network maintenance is crucial to ensure optimal performance and security. It is recommended to schedule maintenance checks at least once a month. 

How can network support help with cloud migration?

Network support can help you migrate your network infrastructure to the cloud, ensuring seamless integration and optimal performance. They can also help with network configuration, security and monitoring in the cloud environment. 

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