SERVICE tiers_

Access a tiered Microsoft‑led IT service that keeps your environment running smoothly, adapts as your business grows and delivers dependable support without the complexity of managing IT in‑house.

Discover our service tiers

What is SERVICE?

SERVICE is Infinity Group’s managed IT service that actively keeps your Microsoft environment running securely, reliably and efficiently. Built for organisations that rely on Microsoft 365 and modern cloud infrastructure, it brings structure and consistency to IT by focusing on proactive management, not reactive support.

Rather than treating IT support as a ticket‑only function, SERVICE operates as an ongoing partnership. We continuously manage, monitor and improve your IT environment across users, devices and core systems, reducing disruption, improving performance and freeing internal teams from day‑to‑day firefighting. As your organisation grows and changes, SERVICE adapts with you without the need to constantly rethink your IT operating model.

We deliver SERVICE through clearly defined service tiers to support organisations at different stages of scale and complexity. Each tier builds on the last, helping you establish a stable IT foundation, improve reliability and efficiency over time, and scale into more advanced support and optimisation as the business demands it.

Discover the SERVICE tiers

“Infinity Group give us confidence that our IT is being properly looked after. Everything works, it’s managed proactively and we know we can rely on them to handle issues quickly and pragmatically.

Neil Watts

Managing Partner

SERVICELaunch establishes a reliable, well‑managed IT foundation that reduces disruption, improves day‑to‑day performance and gives organisations confidence their core systems are supported properly.

It’s built for organisations that need dependable IT support and proactive management without the overhead of running a full internal IT function.

It includes:

  • Day‑to‑day IT support delivered through Infinity Group’s service desk
  • Proactive monitoring of users, devices and core systems to identify issues early
  • Microsoft 365 user and device management to keep environments consistent and secure
  • Core security and patching alignment to reduce avoidable risk and downtime
  • Incident management and resolution using structured service processes
  • Clear visibility of support activity and service performance

SERVICEFlex ensures IT scales smoothly as your organisation grows, improving reliability, responsiveness and control while reducing operational friction.

It’s built for growing organisations that need IT support to adapt as users, devices, applications and expectations increase.

It includes:

  • Everything in SERVICELaunch
  • Proactive optimisation of the IT environment as usage and demand evolve
  • Enhanced monitoring and alerting to reduce recurring issues and performance bottlenecks
  • Change and release support to manage updates with minimal disruption
  • Improved service responsiveness and prioritisation for business‑critical issues
  • Greater insight into trends, recurring problems and improvement opportunities

SERVICEScale delivers advanced, proactive IT management that helps organisations operate at scale with minimal disruption, greater resilience and stronger governance.

It’s designed for organisations with larger or more complex environments that require a mature, highly proactive IT service without expanding internal teams.

It includes:

  • Proactive management across a broader and more complex IT estate
  • Advanced monitoring and intervention to prevent high‑impact incidents
  • Greater operational oversight and service governance
  • Support for complex change, projects and optimisation initiatives
  • Reduced reliance on internal resources for day‑to‑day IT operations

Our awards_

With these achievements under our belt, we’re more than equipped to guide your business to smarter technology and processes.

What’s included in SERVICE?

Microsoft 365 support_

Ensures users get reliable help with email, collaboration and productivity tools so work can continue without disruption.

Service management_

Provides structure, governance and accountability around how IT services are delivered, measured and continuously improved.

IT monitoring_

Proactively tracks the health and performance of systems and devices to identify and resolve issues before they impact the business.

Service desk_

Gives users a clear, responsive point of contact for IT issues, requests and incidents, ensuring problems are logged, prioritised and resolved efficiently.

FAQs_

Which SERVICE package is right for my organisation?

The right tier depends on your size, complexity and how proactively you want IT to be managed. Many organisations start with SERVICELaunch to stabilise and support core operations, move to SERVICEFlex as demand and expectations grow, and adopt SERVICEScale when they need greater resilience, governance and proactive management at scale.

Speak to our experts to discuss which might be the right fit for your specific goals.

Can we move between packages over time?

Yes. The SERVICE tiers are designed to scale with you. Each tier builds on the last, so you can increase coverage, responsiveness and proactivity over time without changing provider or reworking your IT operating model.

Is SERVICE reactive support or proactive management?

SERVICE is designed to be proactive, not just reactive. While user issues and incidents are handled through the service desk, we also monitor systems, identify trends, manage change and improve the environment over time, with the level of proactivity increasing by tier.

Do you replace an internal IT team?

Not necessarily. SERVICE can act as your fully managed IT function where no internal capability exists, or it can complement an internal team by taking ownership of day‑to‑day support, monitoring and service management – allowing your team to focus on strategy and improvement rather than firefighting.

What Microsoft environments does SERVICE support?

SERVICE is designed for organisations that rely on Microsoft technologies, including Microsoft 365 and modern cloud‑based infrastructure. We manage users, devices and core services in a way that aligns with Microsoft best practice and supports a stable, secure and productive environment.

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Get in touch_

Enquire about our SERVICE packages, so you can find out which is the right fit for your organisation.