Key takeaways_

• Dynamics 365 training is essential for driving user adoption and unlocking ROI from your implementation
• Structured training reduces errors, boosts productivity and helps teams embrace features like automation and AI
• Options include role-based courses, certifications and flexible formats such as Microsoft Learn, instructor-led sessions and outsourced training

Microsoft Dynamics 365 is a powerful platform that can transform how your organisation operates: streamlining processes, improving customer engagement and driving data-led decisions. But the success of any Dynamics 365 implementation hinges on one critical factor: user adoption. Without proper training, even the most advanced system can fail to deliver its full value.

Your employees are the ones who will use Dynamics 365 every day to manage sales, service, finance and operations. Equipping them with the right skills ensures they feel confident, reduces resistance to change and helps your investment pay off faster.

Investing in structured training means fewer errors, higher productivity and better ROI. It also empowers your teams to make smarter decisions, improves data accuracy and creates internal champions who can support others.

In this blog, we explore everything you need to know about Dynamics 365 training for your business users – including timeframes, costs and the best routes to take.

What is Dynamics 365 training?

Dynamics 365 training equips your team with the knowledge and skills to use Microsoft’s suite of business applications effectively. It goes beyond basic navigation: training ensures users understand how to leverage the platform to streamline processes, improve data accuracy and make smarter decisions.

Types of Dynamics 365 training_

• Functional training: Focused on day-to-day tasks for business users, such as managing sales pipelines, handling customer service cases or processing finance operations.
• Technical training: Designed for IT teams and developers who need to configure, customise and integrate Dynamics 365 with other systems.
• Role-based training: Tailored to specific roles like administrators, solution architects or consultants, ensuring each person has the skills relevant to their responsibilities.

Why Dynamics 365 training is important_

Implementing Microsoft Dynamics 365 is a major investment for any organisation – but its success depends on how well your team can use it. And if it goes well, it can transform the value you get from the solution.

• Impact on productivity and efficiency: When users understand the system, they work faster and make fewer mistakes. Proper training ensures data is entered accurately, processes run smoothly and teams can take advantage of automation features that save time and reduce manual effort.
• Successful deployments: A well-trained workforce means fewer roadblocks during implementation. Training reduces resistance to change, improves adoption rates and ensures your Dynamics 365 solution is configured and used correctly from day one; maximising ROI and minimising costly errors.
• Expertise: Certifications validate expertise and can lead to career progression, higher salaries and opportunities to work on enterprise-level projects. This brings benefits to your individual staff, while ensuring you have access to the skills needed to thrive.
• User adoption: Staff who know how to use Dynamics 365 will feel more encouraged to embrace it and will achieve better results. This drives adoption, helping change to last and resulting in faster ROI.

How long does it typically take to complete Dynamics 365 training?

When planning Dynamics 365 training, one of the first questions businesses ask is: “How much time will this take?” The answer depends on the level of training, the format and your team’s prior experience.

Typically speaking, a beginner course will take 1 to 3 days introductory sessions covering navigation, basic functionality and common tasks. Intermediate courses can take around 1-2 weeks, focusing on role-based skills such as sales, customer service or finance modules. Advanced courses can range from 2-4 weeks, especially for developer or solution architect tracks that involve customisation, integrations and advanced configuration.

There are many factors that affect training time, including:

• Prior experience (teams familiar with CRM or ERP systems will progress faster than complete beginners)
• Learning format
• Availability for training
• Timeframes
• Certification goals (such as undertaking Microsoft exams)

When planning your training schedule, we recommend conducting a skills assessment first to understand what level of training is required. You can then break training into phases and schedule time in, based on availability and with full consideration of peak operational periods.

Dynamics 365 training formats_

Training isn’t one-size-fits-all. Choosing the right format depends on your team’s learning style, budget and timeline.

Firstly, you can choose between instructor-led training or self-paced learning. Instructed-led formats offer real-time interaction for tailored guidance and immediate feedback from experts. However, it will likely cost more and follow a fixed schedule. Self-paced is more flexible and cheaper, but will not be personalised and requires individual discipline.

You can also choose between virtual or on-site options. Virtual classrooms are often more accessible and convenient, but result in less hands-on experience. On-site training tends to be more immersive and collaborative, which is useful for teams, but the logistics can be harder to arrange.

What are the best resources to prepare for the Microsoft Dynamics 365 certification?

If your goal is to validate your skills and boost credibility, Microsoft Dynamics 365 certifications are the way forward. But where should you start? Here are the most effective resources to help you prepare:

Official Microsoft Learn platform_

Microsoft Learn is the go-to resource for Dynamics 365 training. It offers:

• Free, self-paced learning paths for fundamentals and advanced topics.
• Role-based modules tailored for functional consultants, developers and solution architects.
• Interactive exercises and sandbox environments for hands-on practice.

Recommended books, blogs and community forums_

• Books: Look for titles like Microsoft Dynamics 365 For Dummies or official exam guides.
• Blogs: Follow trusted sources such as Microsoft Dynamics blogs and partner sites.
• Community forums: Engage with peers on platforms like Microsoft Tech Community and Dynamics User Group for tips and troubleshooting.

Outsourced training_

If you need structured, instructor-led sessions, consider outsourcing to certified Microsoft partners. Outsourced training offers:

• Tailored courses for your business needs.
• Expert-led sessions with real-world implementation insights.
• Flexible formats (on-site, virtual or hybrid).
• Mass training for multiple users.

Can I find online courses or tutorials to learn Dynamics 365 effectively?

Online learning has made Dynamics 365 training more accessible than ever, whether you’re looking for free resources or structured paid programs. You can use tools like:

• Microsoft Learn: The official platform offering free, self-paced modules and role-based learning paths.
• LinkedIn Learning: Professional courses with video tutorials and downloadable resources.
• Udemy: Affordable courses for beginners and advanced users, often with lifetime access.
• Pluralsight: Ideal for technical professionals, with in-depth developer and architect tracks.

It is crucial to ensure that any training you use is right for your role and skill level. However, if you are looking to access more bespoke training or looking to train multiple users, it may be best to invest in outsourced training. This ensures everyone benefits from the same level of training in total alignment with your business goals, rather than relying on users to complete their own training.

Which certification paths are available for Microsoft Dynamics 365 professionals?

Microsoft offers a clear certification framework for Dynamics 365 professionals, designed to validate skills across different roles and specialisations. Here’s how the paths break down:

1. Fundamentals certifications_

Fundamentals certifications help business users understand the platform’s capabilities.

• Microsoft Certified: Dynamics 365 Fundamentals (CRM) – Ideal for those focusing on customer engagement apps like Sales, Marketing and Customer Service.
• Microsoft Certified: Dynamics 365 Fundamentals (ERP) – Perfect for professionals working with Finance and Supply Chain modules.

These are entry-level certifications that provide a solid foundation for anyone new to Dynamics 365.

2. Role-based certifications_

Role-based certifications validate implementation expertise for specialised users and consultants.

• Functional Consultant – Specialises in configuring and implementing Dynamics 365 solutions for specific business processes.
• Developer – Focuses on customisation, integrations and extending Dynamics 365 using Power Platform.
• Solution Architect – Advanced certification for professionals designing end-to-end solutions across multiple apps.

3. Specialisations_

These build expertise in specific areas and features of Dynamics.

• Finance – For consultants working on financial operations and reporting.
• Supply Chain Management – Covers inventory, logistics and manufacturing processes.
• Customer Engagement – Focused on CRM capabilities like Sales, Marketing and Service.

These certification paths can be studied and exams booked through Microsoft Learn.

Cost of Dynamics 365 training_

When planning Dynamics 365 training, cost is a key consideration. Prices vary depending on the type of course, certification level and delivery format.

Fundamentals courses are free on Microsoft Learn or around £150–£250 for instructor-led sessions. For role-based certifications, training courses typically range from £500–£1,500, depending on depth and duration. Microsoft certification exams cost approximately £99–£130 per exam.

If you are outsourcing training, costs will vary by provider, so be sure to compare quotes and what’s included to get the best value for your needs.

Tips for success_

Investing in training is only half the battle: making it effective requires planning and commitment. Here are three practical tips to ensure your team gets the most out of Dynamics 365 training:

1. Set realistic goals_

Start by defining what success looks like. Do you want your team to master basic navigation, become power users, or achieve certification? Clear objectives help you choose the right training format and avoid overwhelming learners.

2. Join user communities and forums_

Learning doesn’t stop when the course ends. Encourage your team to engage with Dynamics 365 communities such as:

• Microsoft Tech Community
• Dynamics User Group
• LinkedIn groups for Dynamics professionals

These forums are invaluable for troubleshooting, sharing best practices and staying connected with industry peers.

3. Stay updated with new features and releases_

Dynamics 365 evolves rapidly, with regular updates and new capabilities. Make ongoing learning part of your strategy:

• Subscribe to Microsoft release notes
• Attend webinars and virtual events
• Schedule refresher sessions every quarter to keep skills sharp

Infinity Group’s Dynamics 365 training packages_

As Dynamics 365 specialists, we provide training to enable your staff to get the most out of the system post-implementation. Our packages are designed to help your team get comfortable with Dynamics 365 and create ‘super users’ who know the system inside out.

We can offer formal training, mentoring and knowledge sharing to solve real business problems using Dynamics 365, with an approach tailored to skills gaps and your needs. We can also work with your IT team to build a knowledge base for self-service and smooth day-to-day operations.

All the training we offer is backed by real-world implementation experience and Microsoft certifications. We leverage flexible engagement models tailored to your immediate and long-term needs, with a focus on empowering your internal teams to take ownership of training and system evolution. Plus, with Microsoft Inner Circle membership and Partner of the Year status, we have access to the latest features and best practice to help you unlock value.

Find out more about our training solutions here.

Ready to empower your team and future-proof your business?

Today, businesses need to embrace technology and digital transformation to stay competitive in today’s challenging economic climate. Dynamics 365 training is the first step toward unlocking that potential – giving your end users the confidence and skills to drive adoption and ROI.

In the video below, we explore how Dynamics 365 can overcome modern day challenges – if leveraged effectively.