Microsoft Dynamics 365 training and adoption_

We help organisations create lasting adoption through role-based training, knowledge transfer and change management support. The result is a Dynamics 365 platform that’s actually used, delivering value long after go-live.

  • Partner of the Year 2025
  • Rated 5★ on Feefo

Speak to a specialist | Discover our approach

A leading Dynamics 365 partner for SMB and mid-market brands_

The challenges of Dynamics 365 adoption_

Implementing Dynamics 365 is only part of the challenge. Real success happens when your people use the platform consistently and confidently. But many organisations struggle with:

  • Teams reverting to spreadsheets and old processes
  • Inconsistent use of Dynamics 365 across departments
  • Reliance on a small number of super users
  • Resistance to change
  • Limited visibility of whether adoption is actually improving
  • Difficulty proving return on investment

If these challenges sound familiar, the issue often isn’t the technology. It’s how change is introduced, supported and reinforced.

How we help drive Dynamics 365 adoption_

Build user confidence

Build user confidence

Give users the practical skills they need to use Dynamics 365 in their day-to-day role - with training that reflects how people actually work.

Create internal champions

Create internal champions

Build internal expertise through train-the-trainer programmes, knowledge transfer and super user enablement, so your teams can support long-term success.

Drive organisational change

Drive organisational change

Align people, processes and technology across the organisation to encourage adoption and reduce resistance to change.

Reinforce and reoptimise

Reinforce and reoptimise

Grow adoption beyond go-live by measuring success, supporting users and improving how Dynamics 365 is used across the business.

Training shaped around your industry_

Every organisation uses Dynamics 365 differently. That’s why we don’t deliver generic training courses.

Professional services

Help consultants, project managers and support teams adopt Dynamics 365 consistently, improving forecasting, resource planning and project visibility.

Manufacturing

Enable planners, production teams and finance users to embrace new processes, improving data quality and creating a more connected view of operations.

Housing

Support housing, repairs and finance teams in using Dynamics 365 consistently, creating trusted data, streamlined service delivery and better tenant outcomes.

Our approach_

Our approach is built around the same principles that underpin our PIONEER implementation methodology. We focus on preparing your users for change, building internal capability and creating the conditions for long-term adoption.

Depending on your needs, we can support with:

  • Training strategy development
  • Role-based learning plans
  • Train-the-trainer programmes
  • Super user development
  • Knowledge transfer
  • User guides and supporting materials
  • Post go-live reinforcement
  • Ongoing adoption support

Whether you’re implementing Dynamics 365 for the first time or trying to increase adoption of an existing system, we’ll tailor the approach to your organisation and objectives.

“Straight away I could see the difference it was going to make within our service desk, particularly with making sure we had more time with our customers.

Steven Shippey

Group Services Director

Why choose Infinity Group?

Infinity Group is one of the UK’s largest Dynamics 365 partners, with expertise across Business Central, Sales, Customer Service, Field Service, Project Operations and the wider Microsoft ecosystem. Named Microsoft Partner of the Year two years running, we bring recognised capability and the scale to support everything from targeted adoption challenges to complex transformation programmes.

Our approach has been refined through hundreds of real-world deployments and our own experience as Customer Zero. We run our business on Dynamics 365, so we understand first-hand what it takes to engage users, embed new processes and sustain adoption beyond go-live.

And because our expertise extends across Dynamics 365, data, AI, security and managed services, we can support the entire lifecycle under one accountable team. From implementation and training to ongoing optimisation, we help you continually increase the value of your Microsoft investment.

Our awards_

With these achievements under our belt, we’re more than equipped to guide your business to smarter technology and processes.

Case study: Spy Alarms_

From implementation and training to lasting adoption, every stage of the journey matters. See how Spy Alarms used Dynamics 365 to modernise operations, improve visibility and create a platform for future growth.

Read the case study

FAQs_

What is Dynamics 365 training?

Dynamics 365 training helps users understand how to perform their day-to-day tasks within the platform. Effective training goes beyond demonstrating features, giving people the confidence to adopt new processes and get more value from the system.

How long does it take to learn Dynamics 365?

Generally, it’s possible to gain a basic understanding of Dynamics 365 within a few weeks of dedicated study. However, becoming proficient in the software and mastering all its features and functionalities may take longer.

Can you learn Dynamics 365 at home?

As Dynamics 365 is a cloud-based platform, users can experiment with it from any location, including at home.

We can also deliver our training remotely or on-premises, depending on where your users are based and which best suits your needs.

How much does training cost?

Prices for training will vary dependent on the scope of training required and to how many users. Get in touch with us so we can discuss your specific needs and put together a competitive quote, tailored to your business.

How hard is Dynamics 365 to learn?

How hard Dynamics 365 is to learn will depend on the existing skills in your business. However, it is designed to be user-friendly, meaning even users with limited experience should be able to use it comfortably with some training.

By investing in training, you can help your users to use Dynamics 365 in a relatively short time and empower them to get the most out of your solution.

Do you support training for all Dynamics 365 applications?

Yes. Our consultants can support training and adoption across the wider Dynamics 365 suite, including Sales, Customer Service, Field Service, Project Operations and Business Central.

When should Dynamics 365 training take place?

Training should start well before go-live and continue afterwards. The most successful projects combine user education, change management and ongoing reinforcement to help new ways of working become embedded across the organisation.

Related resources_

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We would love
to hear from you_

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

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