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Microsoft 365 Business Voice2020-03-27T22:27:49+00:00

MICROSOFT 365 BUSINESS VOICE

Within an existing Microsoft Office 365 subscription you can now add a Unified Communications as a Service (UCaaS) solution known as Microsoft 365 Business Voice. For as little as £13.60 per user per month you can enable enterprise grade business telephony across your organisation that easily integrates with Microsoft Teams.

Please note: If you are looking to implement Microsoft 365 Business Voice for remote working in light of the COVID 19 outbreak, we can get you setup and running within 48 hours – installations are completed remotely. The call plan inclusive features are outlined in the tables below.

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What is Microsoft 365 Business Voice?

Microsoft 365 Business Voice is a cost effective cloud-based telephony solution that can be accessed from any device and fully integrates into Microsoft Office 365. It’s next generation calling features enable businesses to unify their communications, replace on-premise PBX and integrates seamlessly within the Microsoft 365 ecosystem best of all as it’s cloud based, it enables you to remove all legacy on premise phone systems.

Microsoft 365 Business Voice combines calling, chat, file sharing, calendar and meetings within in a single application called Microsoft Teams. The Microsoft Teams application provides a familiar Office 365 experience to end users and was recently recognised by both Gartner and Forrester as the leading player in the UCaaS landscape.

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What does Microsoft 365 Business Voice include?

Microsoft 365 Business Voice includes:

  • 1200 minutes of domestic calling (UK Local, National & Mobile)
  • 600 minutes of International calls per user (£9 per user add on)
  • Cloud-based phone system with advanced features including call transfer, multi-level auto attendants, and call queues.
  • Built-in redundancy and load balancing with a 99.9% uptime guarantee via the Microsoft Cloud
  • Dial-in audio conferencing for up to 250 people per meeting.
  • Call from anywhere, on any device through the Microsoft Teams app on desktop, mobile, web, and desk phones.

What licenses do you need to activate Microsoft 365 Business Voice?

Microsoft 365 Business Voice can be added to existing Office 365 or Microsoft 365 subscriptions that include Microsoft Teams; qualifying plans include Office 365 Business Essentials, Business Premium, E1, E3, A3, or A3; Microsoft 365 Business, E3, or A3 for up to 300 users. You cannot purchase Microsoft Business Voice without an existing Office 365 or Microsoft 365 subscription.Microsoft 365 Business Voice includes the phone system, audio conferencing and domestic calling with international calling available as an add on.

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Whats included within the two Microsoft 365 Business Voice plans?

Microsoft Business Voice PlansStandardAdvanced
COMMUNICATION FEATURES

Unlimited Local, National & Mobile Calls
Video & Audio Calling
Call transfer, multi-level auto attendants, hunt groups
Built-in redundancy and load balancing with a 99.9% uptime guarantee
Dial-in audio conferencing for up to 300 people per meeting
Screen Sharing
Instant Messaging

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
REPORTING & SUPPORT

Manual Call Recording
UK Based Telephone and Remote Support
Microsoft Online Training
Contact Centre

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
ADVANCED FEATURES

Time of day routing
Multi-layered call routing
Employee Monitoring
Business reports and analytics
Skills based routing
Live Wallboards






Yes
Yes
Yes
Yes
Yes
Yes
Microsoft Business Voice InstallationStandardAdvanced
INCLUSIVE ON INSTALLATION

Installation of Applications on all devices
Setup Auto Attendant (10 recordings)
Setup Hunt Groups (10 Hunt Groups)
Configure Portal and Licensing
Project Management
Number Migration
User Training via Videos and Documentation
Setup Multi layered Call routing / skills based routing
Setup Live Wallboards (2 Wallboards)
Setup Reporting (2 reports)
Setup time of day routing
Setup call queuing

Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes




Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
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Microsoft 365 Business Voice Benefits

Microsoft Teams Benefits

You can discover more about all the benefits of Microsoft Teams by visiting our dedicated Microsoft Teams web page. Here is a summary of the inclusive benefits;

  • Microsoft Teams enables you to connect your Outlook contacts and calendar, you can also collaborate with colleagues during calls and Teams meetings using Word, Excel, and PowerPoint.
  • You can conveniently use the same number across your computer, mobile device and desk phone.
  • Teams offers a wealth of other useful features including AI with voicemail transcription, inline chat translation, and real-time captioning in meetings.
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Microsoft Business Voice FAQs

Can you transfer your own calling plan into Microsoft 365 Business Voice?2020-01-09T16:10:57+00:00

Yes, customers can bring their own calling plan to Microsoft 365 Business Voice. This configuration enables .customers to connect voice trunks directly from their network to Microsoft Teams or interconnect 3rd party telephony entities such as call centres. The Microsoft 365 Business Voice (without calling plan) subscription is specifically designed for this situation.

Can I keep my existing phone number on Microsoft business Voice?2020-01-09T15:49:05+00:00

Yes, existing phone numbers can be easily transferred from your current supplier to Business Voice. Once your phone numbers are ported, Microsoft will then become your service provider.

How many users can Microsoft Business Voice accommodate?2020-01-09T15:45:04+00:00

Microsoft Business Voice can accommodate up to 300 users. If you have over 300 users in your company there is an Enterprise Voice Solution available.

Who is Microsoft Business Voice bet suited for?2020-01-09T15:38:02+00:00

Microsoft Business Voice is designed to be used by SMEs that are already using Office 365 and seeking an affordable telephony alternative. You can add Business Voice to Office 365 and Microsoft 365 subscriptions that include Microsoft Teams.

Contact our London Office

Call us now: 01892 575 675
The News Building, Shard Quarter, 
3 London Bridge
LondonSE1 9SG

We look forward to discussing your Microsoft 365 Business Voice requirements in more detail.

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