NETWORK SUPPORT SERVICES IN LONDON

Since 2001, Infinity Group have provided Network Support to 1000’s of businesses in London. As one of the leading Network Support Providers in London we provide 24 hour network support using the latest innovative monitoring technology and analysis from our specialist network support team.

Based centrally at London Bridge with Network Engineers located across London and the South East, our large Service Desk provides Network Support to hundreds of SMEs and mid-market businesses across the capital. Our monitoring and alert tools notify us of any changes in network performance, from minor to major fault identification ensuring optimal productivity at all times.

The benefits of Outsourced Network Support

Why do companies choose our Network Support Services in London?

Infinity Group are a top 200 Microsoft Gold Partner and our network engineers are certified by the majority of industry providers including Sophos, WatchGuard, Juniper, Cisco and Cisco Meraki.

Alongside or as part of our wide range of Outsourced IT Support services, we provide Network services for all business sizes ranging from SME to mid-market chains. Our Network Support, IT Consultancy and managed wireless support packages include monitoring, automated alerts, remote fixes, troubleshooting to ensure consistent network performance. All our Network Support packages are fully flexible enabling you to appoint us to manage your entire IT Network on your behalf or just specific parts of the network.

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IT SUPPORT | Infinity Group

Switching your Outsourced IT Support | Infinity Group

What are the benefits of Outsourced Network Support?

Many companies choose to outsource their network support to Infinity Group as it’s a cost effective alternative to hiring internal specialist Network Managers. You also benefit from the wealth of knowledge from our specialist Network Support team who use a wealth of industry leading network monitoring tools.

Our market leading monitoring tools mitigate risk of any unforeseen downtime and impact to business operations giving you peace of mind that your network is safe and running at optimal performance around the clock.

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Network Security

Security should be one of your business’ primary defences against the full range of cyber threats. Infinity Group’s security products and services can defend against many attack vectors faced by your organisation – both technological and human – and the outcome will be tailor-made for your business.

Just as technology brings opportunity, it adds complexity and increases your exposure to threats. Today’s cyber security threats span human, technological and criminal vectors and are complex and fast-evolving. When the risks of getting it wrong are financial, legal and reputational, you need a IT security strategy that provides defence in depth.

We place security at the core of everything we do and work in partnership with key vendors Sophos and WatchGuard to offer cross-architectural security solutions to anticipate, block and mitigate threats utilising next-generation firewalls, which can be combined with endpoint protection to provide an All-in-One protection solution.

Infinity Group - GDPR Security

Infinity Group - Server

What Network Infrastructure Solutions do Infinity Group provide?

Infinity Group provide your business with a network infrastructure solution specifically designed to suit your specific business needs. In the world of Digital Transformation, its imperative your business keeps up with the trends and applications your clients are demanding, and that you have a clear understanding of what your customers and competitors are using.

We know the future of your business depends on reliable, scalable and accessible network infrastructure management. Our Network Support team offers cross-discipline, cross-vendor skills and experience, allowing us to bring together ‘best of breed’ solutions. Similarly, our Project Management team will work closely with you to understand your applications, goals and strategies. We will look at the capacity and capability of your IT resources and communications systems as well as evaluating your data centre and will then design  a secure and resilient network infrastructure management solution, bespoke to your business.

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Current Service Level Performance

1 min

Average Response Time

93%

1st Contact Fix Resolution

94%

Customer Retention Rate

96%

Customer Satisfaction

Other Managed Services

Many businesses across London appoint Infinity Group as their Managed Service Provider due to our quick ticket response times which average 4 mins and our ability to provide a wide range of efficient, fully managed IT Support, Network and IT Consultancy services. We also provide a wide range of Cyber Security Consultancy services including Backup and Disaster Recovery, and Unified Communications.

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Digital Transformation | Infinity Group

Other advantages of our outsourced Network Support:

Reduce operational costs – by outsourcing to us
Security benefits – a secure network prevents breaches
Productivity – is boosted with an optimised network

Proactive monitoring – detecting issues as they arise
24 Hour Support – we’re on hand to help when you need us the most
Expert team – monitor and maintain your network

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Contact our London Office

Call us now: 01892 575 675

The News Building, Shard Quarter, 
3 London Bridge
LondonSE1 9SG

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