Copilot Studio_

Customise your AI to your specific business processes and goals for tailored output that boosts performance. 

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What is Copilot Studio? 

Microsoft Copilot Studio is a low-code platform for creating and managing custom copilots. It enables users to design intelligent, connected AI assistants for employees and customers. These copilots are inherently tailored to your business needs and data. 

Using it, you can create copilots from scratch, like chatbots with internal knowledge and data, or customise the capabilities of Copilot for Microsoft 365 to better suit your needs. 

These enables you to get bespoke rewards, with results across your productivity, efficiency and decision-making. 

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Why use Copilot Studio? 

Copilot Studio uses leading conversational AI technologies, working alongside Azure AI Studio and other apps. It also features drag-and-drop functionality and a user-friendly interface, so anyone can create with minimal coding expertise. It’s never been easier to embrace innovation. 

It allows you to unlock the value of AI, without having to spend hours prompting a generic AI tool to make it relevant for your business. You can also plug it into your data for instant insight. 

The platform also employs the highest standards of governance, trust and data controls, as per Microsoft’s policy of responsible AI.  

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The benefits of Copilot Studio_

Customise your AI to your business: Tailor your AI to automatically follow your processes, provide tailored outcomes and solve internal challenges 

Reclaim staff time: By automating menial work with AI, you can drive staff productivity and give them time to focus on value-adding tasks 

Ensure intelligent responses: Copilots built in Copilot Studio utilise large language models to provide intelligent responses, every time 

Event-driven automation: Your copilots can act as independent agents, automating complex processes with minimal human intervention 

Connect to multiple data sources: Pull data from local files, SharePoint and public website for highly relevant output 

Leverage responsible AI: The platform employs the highest standards of governance, trust and data controls, as per Microsoft’s policy of responsible AI 

Integrate with your Microsoft ecosystem: Connect your copilots to the Microsoft tools you already use, for integrated insights and streamlined processes 

Unlimited potential: Create multiple copilots to address different business challenges and departmental needs 

How Infinity Group can support you with Copilot Studio_

As a business, we believe in practising what we preach. We’re actively experimenting with Copilot Studio across our business functions, allowing us to find value-adding use cases and best practice we can share with you.

Our AI experts can help you map the benefits of Copilot Studio onto your business, while also supporting you through licensing, training and building your first customised copilots – from AI agents to chatbots.

We can also work with you to prepare your business for AI, with full understanding of security and compliance regulations. This includes cleaning your data and setting permissions that keep sensitive information locked down.

Copilot Studio key areas_

Low-code development: Drag-and-drop functionality and easy-to-use features allow anyone to create custom copilots without needing extensive coding skills 

Multichannel reach: Copilots built in Copilot Studio can reach users on multiple channels including the likes of Microsoft Teams, social media channels and mobile apps 

Control over conversational flow: Design specific conversational flows for critical topics, aligned to your internal processes 

Track copilot performance: Copilot Studio’s centralised admin centre gives you one place to test copilots and view analytics 

Copilot Studio FAQs_

How is Copilot Studio licenced?

Copilot Studio is available as both a standalone web app and as a discrete app within Teams. 

Prices start from £164.40 for 25,000 chatbot messages per month. It’s also available as part of a Microsoft 365 Copilot licence, which is priced from £24.70 per user per month. 

What can I create in Copilot Studio?

Within Copilot Studio, you can create endless copilots, customised to your processes and covering different business areas. 

Here are some example use cases to inspire you: 

  • A HR chatbot that employees can ask questions and get policy and benefit information 
  • A customer service chat that offers real-time answers to questions or supports them through common tasks 
  • A marketing chatbot that puts information into on-brand copy that meets tone of voice guidelines 
  • A resource finder that helps internal users find information or documents without manual searching 
  • Product knowledge bot that staff can ask questions to find out more about your products and services 

Who can use Copilot Studio?

Anyone can use Copilot Studio, thanks to its low-code, user-friendly functionality. This includes non-technical users. 

Developers and IT professionals can also use Copilot Studio to design intricate conversational flows, integrate APIs and handle complex logic for better experiences. 

What does Copilot Studio integrate with?

The copilots created within Copilot Studio integrate with a wide range of Microsoft tools, including: 

  • Microsoft 365, including Teams, Outlook, SharePoint and more, allowing for enhanced productivity and collaboration 
  • Azure OpenAI Studio for advanced AI capabilities and sophisticated conversational models 
  • Azure Cognitive Services for features like language understanding, speech recognition and more 
  • Azure Bot Service to deploy and manage AI-powered chatbots across various channels 

It also connects with third-party tools through API. 

Is Copilot Studio secure?

Yes, Copilot Studio adheres to Microsoft’s responsible AI principles for the highest standards of security.  

Security features include: 

  1. Security Development Lifecycle (SDL): Copilot Studio follows the Security Development Lifecycle, a set of practices that support security assurance and compliance requirements 
  2. Data Loss Prevention (DLP): It includes extensive Data Loss Prevention features to help manage and secure your data 
  3. Tenant Isolation: The platform supports tenant isolation, ensuring that data remains secure within your organisation’s boundaries 
  4. Sensitivity Labels: Copilot Studio supports sensitivity labels to prevent oversharing of sensitive information 
  5. Secure Access Tokens: Secure access tokens are created automatically, and secure access is enabled by default 

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