Infinity Group are delighted to have recently be awarded the 2019 Feefo Gold Service Award. The Gold Service Award is an independent seal of approval direct from Feefo that recognises businesses for delivering exceptional customer experiences via their review feedback.
Marketing Manager, Nikki Laker said: “Back in 2016 we decided to implement Feefo as our customer review platform to demonstrate genuine transparency and to gain more insight to further improve our customer service levels. Since then, we have received over 1000 customer reviews and during 2018, exceeded the Gold Service Award criteria by continually maintaining our Feefo service rating level which currently stands at 4.7/5. Being awarded the Feefo Gold Service Award is a great accolade for Infinity Group as customer-centricity is paramount for our business and is something that sets us apart from the wealth of other Managed Service Providers.”
Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”