BRIKHousing: Repairs_

Comprehensive management of repairs is vital for every social housing landlord. Against a backdrop of rising inflation and maintenance costs, it is imperative that your repairs service is efficient and effective as you battle increasing expenses.

A end-to-end and effective housing repairs system crafted to simplify both reactive and planned maintenance, improve service delivery and ensure that residents stay safe in homes that are looked after properly.

House sticker

What is the Repairs module?

The BRIKHousing Repairs module is a complete solution for responsive repairs, SOR code management, work orders, dynamic job scheduling, pre and post-inspections, and customer satisfaction surveys. It is fully integrated with BRIKHousing: Planned Maintenance, Asset Management and Compliance solutions.

This module offers flexibility in managing repairs, whether you choose to work with a Direct Labour Organisation (DLO), external contractors, or a mix of both. It helps ensure compliance and keeps costs in check. It is fully integrated with BRIKHousing Planned Maintenance, Asset Management and Compliance modules, and offers housing providers a cohesive system to manage every element of repairs efficiently.

Powered by Microsoft Dynamics 365 and the Power Platform, it simplifies the entire repairs process, Automating job scheduling, pre- and post-inspections and work orders helps housing associations respond more quickly, lighten the administrative load and boost resident satisfaction.

Why use BRIKHousing Repairs?

At BRIKHousing, we can see that the needs of housing associations are changing. As inflation continues to push up costs for materials, labour, and fleets, repairs are becoming increasingly expensive and housing providers must maximise their resources and minimises waste. Moreover, residents’ expectations have changed—they’re looking for faster, better services, with issues resolved promptly and status updates regarding all interactions available from any device at any time.

The BRIKHousing Repairs Module helps housing associations meet their goals while keeping everything compliant and costs under control. The integrated communication tools and real-time data visibility make it easier for teams to maintain quality homes collaboratively, leading to a more proactive and responsive repairs service and better decision making.

What are the benefits of Housing Repairs module?

Enhance your customer experience: Provide quicker and more responsive service across various communication channels

Boost residence satisfaction: Enhance efficiency and transparency to build tenant trust and happiness

Help residents take charge: Let tenants submit repair requests through an online portal, drastically cutting down on call volumes and speeding up back-office processing

Boost productivity: Automate those manual tasks! This way, you can enhance efficiency and free up your resources for more valuable work

Complete repairs management: Take care of everything from responsive repairs and rechargeable repairs to void repairs, requests and inspections

Centralise data and reporting: Get real-time insights into key metrics, helping you make informed decisions based on data

Effortless contractor management: Easily assign and monitor work orders with both your internal teams and external contractors

Integrated communication tool: Keep track of all your interactions—emails, calls, SMS, and letters—right in one convenient system for easy retrieval and reporting

How we deploy the solution_

The BRIK Housing Management Solution has been developed in a modular way giving our customers total flexibility with what they want to deploy. We always start by implementing a module then playing it back to you so you can identify what changes are needed.

Our effective implementation approach works in sprints, which guarantee a speedy delivery and development.

Many of our clients are surprised at how quickly modules can be deployed, with some taking only 8 weeks to be up and running. One of the main reasons for the speed in which we deploy our modules is that they have been developed in close partnership with other clients, so you are benefitting from all the implementations that went before.

“Now we have the new repairs process in place, I have no doubt about A2D’s capability to turn around the performance of the repairs service and meet our customer needs and expectations.

Trevor Graham

Interim Director of Repairs & Maintenance, A2Dominion

What are the key features?

Flexible works management: Keep track of both reactive and planned tasks with complete DLO and contractor assistance

SOR code integration: Effortlessly apply costs and seamlessly direct jobs to the right engineers

Custom alerts and notifications: Custom alerts for property and people warnings, inspections, contractor payment authorisations and work order completions

Related images libraries: store images and videos against any repair case

Custom portal: Create repairs jobs via the portal, phone, email or triggered automatically from compliance or planned maintenance jobs

Other services by Infinity Group_

Infinity offers a wide range of services that complement Core Housing Processes, including:

  • BRIKHousing: The leading modular approach to housing management, built on Microsoft Dynamics 365, enabling housing associations to replace outdated systems with a modern, streamlined solution.
  • Asset Management: Maintain safe, sustainable and compliant homes by automating the process of managing assets and eliminating laborious manual processes.

Frequently asked questions_

How does the BRIKHousing Repairs Module improve efficiency?

The module automates repair tasks like job scheduling, creating work orders and managing contractors, making things easier and speeding up response times and thus improving residence satisfaction.

Are residents able to report repairs online?

Absolutely! Residents can easily submit repair requests through an online portal, which not only lightens the load for call centres but also makes things more convenient for everyone.

Does the system support both DLOs and external contractors?

Of course! This module is crafted to collaborate seamlessly with your in-house repair teams, external contractors or even a mix of both!

What kind of training and support does Infinity Group provide?

Infinity Group offers comprehensive training during deployment, ensuring your team is fully equipped to utilise the system effectively. Ongoing support is also available to ensure long-term success.

How does the BRIKHousing Repairs integrate with other systems?

Yes, our customisable approach means we’ll work hard to ensure interoperability with any app or existing system that’s key to your organisation. This module is fully integrated with BRIKHousing’s Planned Maintenance, Asset Management and Compliance solutions, as well as Microsoft 365 and SharePoint.

Can we track the performance of our repairs service?

Absolutely! The system comes with detailed reporting and dashboards, providing you with real-time insights into important performance metrics.

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