For the love of housing_

We understand the pressure to modernise. Dynamics 365 offers a modular approach, allowing you to implement solutions incrementally based on your priorities and budget. We can help you prioritise key areas like resident portals, online repairs requests and mobile access, and integrate them with your existing systems. This phased approach minimises disruption and allows you to demonstrate value quickly, making it easier to secure buy-in for further digital transformation.  

Effective communication is key. Dynamics 365 Customer Service allows for omnichannel engagement, so residents can contact you through their preferred channels – whether it’s a web portal, mobile app, email or even chatbot. We can help you personalise communications, automate responses to common queries and track resident feedback to identify areas for improvement. Proactive communication about repairs schedules, community events and policy updates can also significantly enhance resident satisfaction. 

Data security is paramount. Microsoft invests heavily in securing the Dynamics 365 platform, and we follow best practices for implementation and configuration to protect your data. We can help you implement access controls, encryption and other security measures to ensure compliance with relevant regulations and protect resident information. We also offer ongoing support and monitoring to help you maintain a secure environment. 

Change management is crucial for successful implementation. We take a collaborative approach, working closely with your staff to understand their needs and concerns. We provide comprehensive training tailored to different user roles, ensuring everyone is comfortable using the new system. We also offer ongoing support and resources to help staff adapt and maximise the benefits of Dynamics 365. We emphasise the positive impact the system will have on their daily tasks and overall efficiency. 

We can help you develop a clear ROI analysis. We’ll work with you to identify key areas where Dynamics 365 can drive cost savings, such as reduced repairs costs through predictive repairs, improved operational efficiency and increased resident satisfaction leading to higher retention rates. We’ll also demonstrate how Dynamics 365 can enable you to deliver better services with the same resources, maximising your social impact. We offer flexible pricing and implementation options to fit your budget.