Infinity Group’s team of specialist Microsoft Dynamics Consultants have a proven
track record of tailoring and implementing Microsoft Dynamics 365 for Customer Service
across many different verticals.

With today’s paradigm shift, top-performing businesses are adopting digital transformation as their main revenue driver. Harnessing this opportunity, they invest in the leading technologies such as Dynamics 365 and the right implementation to facilitate growth. Our Microsoft certified consultancy team enable organisations to achieve digital transformation by implementing Microsoft Dynamics 365 for Customer Service tailored specifically to the needs of the business and employees.

Microsoft Dynamics 365 for Customer Service enables businesses to provide a streamlined CRM experience that today’s customers expect from any reputable organisation. Dynamics 365 for Customer Service enables you to take better care of existing customers, the performance reporting and automation functionality delivers the necessary intelligence for your sales and customer services teams to quickly learn from and grow your existing customer base.

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Dynamics 365 for Customer Service – Project Management

As Dynamics 365 consultants, Infinity Group will use our expertise and product knowledge coupled with previous customer experiences to discover, analyse validate, build, deploy and launch a tailored Dynamics 365 for Customer Service platform along with user enablement and ongoing support.

We run each Dynamics 365 for Customer Service project using the Agile project management approach. This is a flexible methodology that consists of robust planning, evolutionary development, efficient budgeting and communication between both the client and our project teams.

Using Agile, we break down large projects into small incremental projects called ‘sprints’ that reduce the amount of up-front planning and design. We chose to operate using this methodology because it gives our customers greater control over the final solution and ensures best use of budget due to the way they can change the direction of the development and implementation from one ‘sprint’ cycle to the next.