Improve customer loyalty and retention
with Microsoft Dynamics 365 for Customer Service

Microsoft Dynamics 365 Customer Service is a model-driven business application that uses built in intelligence to help businesses deliver faster, personalised support that adds value to every interaction. This application saves agents’ time, unifies service provision and helps your business to build and retain lifelong customer relationships.

Infinity Group are a specialist Microsoft Dynamics 365 Customer Service partner and have a proven track record of tailoring and implementing Microsoft Dynamics 365 for Customer Service across many different verticals.


The first 4 months of Dynamics 365 Customer Service licensing is completely free of charge* Please get in touch to find out more.
*Microsoft License offer applies until June 2021

Get in touch to discover more

Microsoft Dynamics 365 for Customer Service

Earn loyalty

Deliver a personalised service to help your customers help themselves and gain trust in your ability

Improve retention

Seamlessly deliver the right answers to your customers at the right time across multiple channels

Improve customer service

Proactively address issues by monitoring customers intent and sentiment and behavioural patterns

Boost efficiency

Enable your workforce to make smart decisions and provide a consistent service

Access from anywhere

Access customer data on the go using any device at any time of day

Augment processes

Make changes based on useful Sales Insights and behavioural analytics