With today’s paradigm shift, top-performing businesses are adopting digital transformation as their main revenue driver. Harnessing this opportunity, they invest in the leading technologies such as Dynamics 365 and the right implementation to facilitate growth. Our Microsoft certified consultancy team enable organisations to achieve digital transformation by implementing Microsoft Dynamics 365 for Customer Service tailored specifically to the needs of the business and employees.
Microsoft Dynamics 365 for Customer Service enables businesses to provide a streamlined CRM experience that today’s customers expect from any reputable organisation. Dynamics 365 for Customer Service enables you to take better care of existing customers, the performance reporting and automation functionality delivers the necessary intelligence for your sales and customer services teams to quickly learn from and grow your existing customer base.Get in touch to discover more
Deliver a personalised service to help your customers help themselves and gain trust in your ability
Seamlessly deliver the right answers to your customers at the right time across multiple channels
Proactively address issues by monitoring customers intent and sentiment and behavioural patterns
Enable your workforce to make smart decisions and provide a consistent service
Access customer data on the go using any device at any time of day
Make changes based on useful customer intelligence and behavioural analytics
Using the data gained from the inbuilt analytics functionality and social engagement capabilities to identify sentiment and trends, you can drive sales and empower your workforce to communicate with each and everyone of your customers at every touch point. The inbuilt data intelligence also enables you to provide fully personalised customer interactions at key points along the customer journey.Contact us to discover more
Stat source: Microsoft Whitepaper 2017
As Dynamics 365 consultants, Infinity Group will use our expertise and product knowledge coupled with previous customer experiences to discover, analyse validate, build, deploy and launch a tailored Dynamics 365 for Customer Service platform along with user enablement and ongoing support.
We run each Dynamics 365 for Customer Service project using the Agile project management approach. This is a flexible methodology that consists of robust planning, evolutionary development, efficient budgeting and communication between both the client and our project teams.
Using Agile, we break down large projects into small incremental projects called ‘sprints’ that reduce the amount of up-front planning and design. We chose to operate using this methodology because it gives our customers greater control over the final solution and ensures best use of budget due to the way they can change the direction of the development and implementation from one ‘sprint’ cycle to the next.
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Infinity Group are certainly one of the most experienced and knowledgeable Microsoft Gold Partners we have worked with. The Microsoft Dynamics solution they have implemented for us has transformed our business operations via automated processes. Internal Administration tasks have reduced significantly and the dashboard functionality gives our SMT the transparency we need in regards to day to day performance metrics.Robert King - CTO