BRIKHousing_
The modular approach to Housing Management Systems

Our suite of modules, built on Microsoft Dynamics, enables housing associations to replace legacy housing management systems with a modern, Microsoft-based alternative. This innovative solution provides significant benefits for both internal users and residents, ensuring streamlined operations and improved service delivery.

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BRIKHousing is the leading housing management system, powered by Dynamics 365 and the Power platform_

Do you use spreadsheets to manage some of your important processes? Are you dealing with many disconnected systems that don’t provide a unified view of your data? Is your communication with residents and stakeholders stuck in the 1990s?

You’re not alone. These are some of the most common challenges we hear from our customers, and BRIKHousing is designed to address them effectively.

Get in touch

BRIKHousing at a glance

190,000

Property assets being managed by BRIKHousing modules

8

RSLs replacing their HMS with BRIKHousing

17

RSLs currently using one or more BRIKHousing products

Housing associations that have transformed
with Dynamics 365 and Power Platform_

You’ll be in good company. The following Housing Associations are all using our Housing Management System for Dynamics 365 and the Power Platform.

Discover a smarter approach to managing your association with BRIKHousing_

Specifically designed for housing associations utilising Dynamics 365 and Power Platform, this fully integrated modular solution empowers superior decision-making, offering real-time insights into the metrics that matter the most to your organisation.

Core Housing Processes_

Simplifies the recording, tracking, and management of all interactions with your residents, communities and other stakeholders.

Rent Accounting_

Manages the complex task of recording and monitoring all credits and debits against a tenant or leaseholder rent account as well as all Sub Accounts.

Tenancy Management_

Effectively and efficiently manage all tenancy management processes from the initial application, through to ending the tenancy when notice is given.

Damp & Mould_

Respond faster to damp and mould reports, ensuring compliance with evolving regulations and safeguarding tenants from potential hazards.

Arrears Management_

Arrears Management supports social landlords managing all stages of the arrears process, covering escalations, status updates and tracking.

AI Smart Assistant_

Cut triage time and missed cases. BRIKHousing’s AI Smart Assistant reads, categorises, and routes messages 24/7 using Azure AI.

Customer Portal_

From checking arrears balances to logging complaints and applying for waiting lists, the self-service portal integrates seamlessly with your HMS.

Void Management_

Efficiently handle void properties by monitoring them, calculating void losses, and automating your void management processes.

Repairs_

Responsive repairs, SOR code management, work orders, dynamic job scheduling, pre- and post-inspections, and customer satisfaction surveys.

Compliance_

Manage all regulatory and non-regulatory compliance checks typically carried out within a Housing Organisation in an integrated solution.

Asset Management_

Support and manage the entire lifecycle of assets and components within your housing organisation, with full control over your key assets.

Planned Maintenance_

Deliver total control over your planned maintenance works including managing contractor costs, cyclical reprairs and progress metrics.

Rent Setting_

Automate your rent setting process and remove administrative overheads with fully customisable rent uplift calculations.

Allocations_

Maintain your housing register, optimise your allocations and applications processes and maintain your waiting lists in a centralised solution.

Property Sales_

Manage your property sales and shared ownership process end-to-end. Handles Right to Buy and Right to Acquire processes for existing residents.

Why choose Infinity Group?

At Infinity Group we have social housing expertise ingrained within our DNA. With over 20 dedicated housing specialists, 15 implementations, 25 national awards and 96% customer satisfaction.

We are ROI-centric. We emphasise measurable benefits, helping organisations like yours to leverage Microsoft 365 and Dynamics 365 for:

  • Increased operational efficiency: Streamline, automate, and integrate diverse business processes.
  • Enhanced customer engagement: Use tools like Customer Insights for personalised interactions.
  • Data-driven decisions: Analyse vast data for actionable insights.
  • Scalability and agility: Seamlessly scale with a cloud-based infrastructure.

Speak to us today about how we can help you set the foundations for digital transformation in your Housing Association.

Looking to see how the BRIKHousing modules could help you and your digital transformation journey?

With our Housing Assessment you can do just that.

Decide on your priorities_

Explore what’s possible with technology and define what your digital transformation roadmap looks like.

See and use the housing modules_

Together we’ll define a solution roadmap that aligns to your short and long-term goals.

Understand the ROI_

Definitive output will help you build a business case to quantify the value of your transformation project and secure project buy-in.

Transformation vision_

You’ll get a clearly defined roadmap for your transformation. All the costs, all the requirements. It’s that simple.

Housing tech is changing with AI_

BRIKHousing Management FAQs

What is housing management?

There is no universal accepted definition of housing management. However, we may talk to the essential practical activities of housing management that involve managing residential buildings, including tasks like rent collecting, housing allocation, tenant care, and property maintenance. There are also operational and social activities that help to keep communities safe and well-maintained, as well as meet the needs of renters.

What is housing management software?

Housing management software streamlines operations for housing associations by automating duties such as rent collecting, maintenance requests, and tenant contacts. It streamlines property management while increasing tenant happiness.

What does a housing management service include?

Housing management services include tenant management, property maintenance, financial control, and adherence to housing legislation. The purpose is to keep properties in good condition, meet the needs of tenants, and ensure that daily operations run smoothly.

A strong housing management system should include all of the processes that enable any registered social landlord to efficiently manage their property stock and the residents who live in those units while conforming to all legislation. A housing management system will often comprise modules for rent administration, arrears management, customer relations management, tenancy management, reactive repairs, compliance, assets and planned maintenance, resident and contactor portals, and a mobile app. It should also provide effective and centralised communication with residents, utilising their preferred communication methods on the go.

Can you switch housing management providers?

Moving from one housing management provider to another might feel daunting, but there are practical ways to transition between systems. When beginning the implementation process, stick to the following principles to dramatically boost your chances of success.

  • One module at a time: Don’t try and do everything at once, start with one process and gradually go live
  • As is/to be: Avoid mapping your processes and settling on which processes to keep as these will likely change as the project progresses
  • Data first: Begin data migration on core tables as soon as possible
  • Bring the users with you: Engage with users as early as possible and make them feel like they’re part of the journey
  • Set expectations: Effectively setting expectations can prevent scope creep and disillusionment; like for like implementations work best
  • 80% rule: When rolling out processes stick with the 80% rule, if it does 80% of what you need move on to the next process; you can always come back and refine later
  • Partners: Work in partnership with your provider, foster an honest and open connection, and the inevitable project challenges will be resolved more quickly

How much does property management software cost?

Property management software expenses vary according to the size of the housing organisation. Pricing also depends on the amount of modules that a housing organisation wishes to integrate.

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Speak to us about your upcoming project_

Whether you are looking for a fully integrated Housing Management System, or looking to solve a specific challenge with one of our BRIKHousing modules, speak to a member of our team today.