Switching IT providers_

We take the stress out of switching to a new IT provider, making the transition as easy as possible for your business. 

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Why do businesses switch IT providers? 

There are many reasons you might choose to switch from one IT provider to another. The most common reason is dissatisfaction with the current provider’s service quality, stemming from slow response times, frequent outages or a lack of proactive support. If a business experiences recurring problems or poor customer service, it may seek a more reliable and responsive provider. 

Another factor that can drive businesses to switch IT providers is a change in business needs you’re your business grows and evolves, your IT requirements may become more complex. If the current provider cannot adapt to these changing needs or offer the necessary services, it may be time to consider moving. 

Regardless of why you switch, it’s crucial to do so in a way that ensures a smooth transition with minimum disruption to your operations. 

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Infinity Group in stats_

We drive real results and keep our clients happy.

97.3 %

satisfaction rate

98.7 %

customer retention rate

76 %

SLA adherence

What are the challenges of switching IT providers? 

Switching IT providers can present significant challenges. One of the primary challenges is the potential disruption to business operations. The migration process can involve complex tasks such as data migration, system integration and user training. Any errors or delays during this transition can lead to downtime, productivity loss and potential data breaches. 

Another challenge is the risk of vendor lock-in. If a business chooses a provider with proprietary technologies or restrictive contracts, it may become difficult to switch to a different provider in the future. This can limit flexibility and increase costs. Additionally, businesses may face challenges in transferring data and applications to the new provider, especially if the formats or systems are incompatible. 

Finally, there is the risk of hidden costs associated with switching IT providers. These costs may include data migration fees, system integration expenses, and potential penalties for early termination of contracts. However, the right provider can help you navigate the issues for a seamless switch. 

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Our awards_

With these under our belt, we’re more than qualified to manage your business IT.

What are the benefits of switching to Infinity Group? 

Improve your service quality: We’re committed to delivering high-quality services, including prompt response times, efficient problem-solving and proactive support 

Enhance security: Our cyber security experts can address vulnerabilities in your IT and implement robust measures to protect your sensitive data from cyber threats 

Increase productivity: By minimising downtime and resolving IT issues promptly, we can significantly boost your team’s productivity 

Save money: We work with you to align our services to your needs identify cost-saving opportunities, such as consolidating services 

Scalability: Our flexible services can easily scale to meet your evolving business needs, whether you’re experiencing growth or downsizing 

Access expertise: You’ll have access to a team of experienced IT professionals who can provide expert advice and guidance on the latest technologies and best practices 

Peace of mind: Knowing that your IT infrastructure is in the hands of a trusted provider can give you peace of mind, allowing you to focus on your core business 

Futureproof: We’ll help you plan for future IT needs, ensuring that your technology stack is aligned with your long-term business goals and new tech trends 

How can Infinity Group help? 

There was once a time when the logistics of changing IT support providers would fill most businesses with dread. In response, we’ve developed a seamless migration process over the year, utilising the cloud and a dedicated project management team. We offer a slick end-user onboarding process that makes switching IT providers simple and stress-free. 

Once you are on board, our team will ensure your business IT network and infrastructure are optimised. We’ll monitor performance using the latest tools and technology to alert us of any potential faults in real time. Plus, unlimited remote IT support is included with all our contract levels, so you have assistance whenever you need it. 

We also offer a strategic approach to your IT, helping you get more value compared to other providers. We have an award-winning service desk and dedicated strategic teams specialising in core areas: network support, digital transformation, IT consultancy, hosted telephony, cyber security and managed IT support. With expertise in these areas, we can build customised packages for your specific needs. 

“The experience has been very seamless. There’s been almost zero disruption to operations, but performance improvements have given us the healthy infrastructure we need.

Simon Tye

Head of IT

What are the key considerations when switching IT support providers? 

Data migration: We’ll ensure a seamless migration of data to our environment, carefully planning the process, testing data integrity and minimising downtime 

System integration: Integrating your existing systems and applications requires careful planning. We can configure network settings and software, ensuring compatibility 

Network connectivity: We configure firewalls, VPNs and other network devices to facilitate secure and reliable communication 

Security and compliance: We provide robust security measures, data protection practices and compliance certifications to meet your compliance requirements 

Switching IT providers FAQs_

How do I know if it's the right time to switch IT providers?

Determining the right time to switch IT providers requires careful consideration of your business needs and the performance of your current provider. Some key indicators that it may be time for a change include: 

  • Frequent system outages or slow performance 
  • Poor customer support and slow response times 
  • Security breaches or data loss incidents 
  • Inability to meet evolving business needs 
  • High costs and lack of transparency in pricing 
  • Difficulty in scaling IT resources 
  • Lack of proactive IT support and maintenance 

What are the key factors to consider when choosing a new IT provider?

When selecting a new IT provider, it’s important to consider several key factors: 

  • Service Level Agreements (SLAs): Ensure the provider offers clear SLAs that outline response times, uptime guarantees and other performance metrics
  • Security measures: Assess the provider’s security practices, including data encryption, access controls and disaster recovery plans
  • Technical expertise: Evaluate the provider’s technical expertise and ability to handle complex IT issues
  • Customer support: Consider the provider’s customer support options, such as 24/7 availability and multiple support channels
  • Pricing and contracts: Carefully review the pricing model, contract terms, and any hidden fees or charges
  • Scalability: Ensure the provider can accommodate your future growth and scalability needs
  • Reputation and experience: Research the provider’s reputation, customer reviews and industry experience. 

How can I minimise disruption during the transition to a new IT provider?

To minimise disruption during the transition, it’s essential to develop a detailed migration plan. This plan should outline the steps involved, including data migration, system configuration, and user training. It’s also important to maintain open communication with both the old and new providers to ensure a smooth handover. Additionally, consider conducting thorough testing and pilot projects to identify and address potential issues before the full-scale migration. 

This is something we will work on with you when you switch to us. 

What are the best practices for managing the relationship with a new IT provider?

To maintain a positive relationship with any new IT provider, consider the following best practices: 

  • Establish clear communication channels and regular meetings
  • Set clear expectations and performance metrics
  • Provide timely feedback and address issues promptly 
  • Foster a collaborative relationship based on trust and mutual respect
  • Regularly review and update your IT service agreement

We live by these principles to foster strong between your organisation and ours. 

What is the future of IT outsourcing and how can I stay ahead?

The future of IT outsourcing is promising, with emerging technologies like artificial intelligence, machine learning, and automation driving innovation. To stay ahead, businesses should consider the following trends: 

  • Cloud-based solutions: Leveraging cloud computing to improve scalability and cost-efficiency 
  • Cyber security: Implementing robust security measures to protect sensitive data 
  • Remote work and collaboration: Supporting remote workforces with secure and reliable IT solutions 
  • Data analytics and business intelligence: Utilising data-driven insights to improve decision-making 
  • AI and automation: Automating routine IT tasks to increase efficiency and reduce errors 

Ideally, the provider you switch to should be able to support you in implementing these trends effectively into your business, with a focus on adding value. 

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