Once onboarded, all our customers receive the majority of their IT Support via a remote connection direct to a Service Desk Engineer. With user consent, they can remotely take over the device of the employee who has logged the ticket. This enables us to provide fast, efficient support there and then without additional delay as our Engineers can access everything they need to resolve faults, directly across customer devices.
A secure remote connection to all your devices
Our remote support connection is highly secure and encrypted preventing anyone else from seeing or accessing that device other than the specified user and Engineer, and for added reassurance once the remote support session ends we are unable to reconnect to a device without a new session being started.