REMOTE IT SUPPORT FOR REMOTE WORKFORCES

Remote working brings many challenges to both businesses and their employees. Since the start of the COVID pandemic, millions of business’s around the world have been forced to work from home. Many businesses have now chosen to implement a remote workforce on a permanent basis; whilst others are working remotely for the foreseeable future until the pandemic is more stable.

Internal IT teams carry significant investments and time and effort to properly manage, buy outsourcing your IT Support to a specialist remote IT Support company,  your business will gain access a team of certified IT professionals around the clock for a fraction of the cost of employing an in-house IT team. Remote IT Support can be undertaken from a centralised Service Desk accommodating the needs of your employees both in the office and working remotely from their homes.

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What are the benefits of our remote IT Support services?

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What makes us a leading remote IT Support company?

With nearly 20 years experience in remote IT Support, Infinity Group understand the challenges faced by businesses when it comes to managing their remote workforces and have the tools, technology and expertise to help overcome these. Our remote IT Support service enables us to assist businesses whose workforces need a quick and efficient response when technical issues arise. Providing a fast efficient service is something we pride ourself on which is why we aim to answer all support calls with 1 minute.

As a Microsoft Gold partner across seven core competencies, our Service Desk are equipped with the latest up to date knowledge across the Microsoft application stack. In 2020 we launched UNITE, our very own Remote IT Support solution with three levels of cover.

Remote IT Support

Our Service Desk is able to deliver remote IT Support to the vast majority of our customers, 100% remotely meaning your remote workforce can be fully supported around the clock no matter the location. We provide 24 hour remote IT Support for those businesses who require it and infrastructure management and proactive monitoring to ensure your business and all your employees can fully operate no matter what.

How do we provide Remote IT Support?

Once onboarded, all our customers receive the majority of their IT Support via a remote connection direct to a Service Desk Engineer. With user consent, they can remotely take over the device of the employee who has logged the ticket. This enables us to provide fast, efficient support there and then without additional delay as our Engineers can access everything they need to resolve faults, directly on across customer devices.

Our remote support connection is highly secure and encrypted preventing anyone else from seeing or accessing that device other than the specified user and Engineer, and for added reassurance once the remote support session ends we are unable reconnect to a device without a new session being started.

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Strategic IT Security Services

A robust approach to IT Security is paramount to ensure employees have access to everything they need to perform their roles but the business still has control of the data and storage of those files. Our IT Consultancy team can advise on best practise IT Security measures for your remote workers and for those businesses who adopt Bring Your Own Device BYOD policies.

They will audit your setup and identify areas of weakness whilst recommending the latest technology to assist and can also enable the roll out of new solutions and additional security monitoring if needed.

Affordable Business Telephony 

Whether you are interested in moving your business telephony within Microsoft Teams or your telecoms to a hosted telephony solution, Infinity Group have the experience and expertise to assist you. Microsoft 365 Business Voice, an affordable solution that enables Microsoft Teams calling can be deployed remotely and be accessed by employees across devices enabling them to work from anywhere on any device. Find out more about our UNITE Business Voice offering.

Microsoft 365 Business Voice

Microsoft Office 365 have fully integrated their cloud-based phone system Microsoft 365 Business Voice. It is a voice calling application which allows the user to transfer calls and put callers in call queues along with many other features within Microsoft Teams. It is a cost-effective solution for your company as it enables you to remove all legacy phone systems and replace on-site PBX which is very beneficial in today’s climate.

Current Service Level Performance

5 min

Average Call Wait Time

93%

1st Contact Fix Resolution

86%

Customer Retention Rate

90%

Customer Satisfaction

Contact our London Office

Call us now: 01892 575 675

The News Building, Shard Quarter, 

3 London Bridge, LondonSE1 9SG

Microsoft Gold Partner | Infinity Group
MSP 502 2020 Winner Logo | Infinity Group
Channel Futures MSP 501 2019 winner | Infinity Group
Sophos Gold Partner | Infinity Group
Cisco Meraki Technology Partner | Infinity Group
Cisco Partner | Infinity Group