Market leading
Remote IT Support
Services

Remote working brings many challenges to both businesses and their employees. Since the start of the COVID pandemic, millions of businesses around the world have been forced to work from home. 

Supporting remote and hybrid workforces

Many businesses have now chosen to implement a remote/hybrid workforce on a permanent basis; whilst others are working 100% remotely for the foreseeable future and some have to continue to have their entire workforce in the office.

Internal IT teams carry significant investments and time and effort to properly manage, by outsourcing your IT Support to a specialist remote IT Support company,  your business will gain access to a team of certified IT professionals around the clock for a fraction of the cost of employing an in-house IT team.

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Microsoft Gold Partner | Infinity Group
Man on Computer | Infinity Group
Certifications | Infinity Group

What makes us a leading remote IT Support company?

We have 20 years experience in delivering remote IT Support and Infinity Group are  a certified Microsoft Gold partner across nine core competencies, our Service Desk are equipped with the latest up to date knowledge across the Microsoft application stack. 

Our remote IT Support service enables us to assist businesses whose workforces need a quick and efficient response when technical issues arise. Providing a fast efficient service is something we pride ourselves on which is why we aim to answer all support calls within 1 minute.

 

Business benefits of using our remote IT Support services

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Fast call wait times of under 1 min call and speak to an Engineer

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Highly Cost Effective 
Unlimited Remote IT Support

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Certified Service Desk all Engineers are vendor certified

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Strategic Consultancy to ensure your IT Strategy is future proofed

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Fully compliant ISO 27001, 9001 and 14001 certified

IT Support delivered remotely to remote/hybrid workforces

Our Service Desk is able to deliver remote IT Support to the vast majority of our customers, 100% remotely meaning your remote workforce can be fully supported around the clock no matter the location. We provide 24 hour remote IT Support for those businesses who require it and infrastructure management and proactive monitoring to ensure your business and all your employees can fully operate through our remote business IT support no matter what.

How do we deliver Remote IT Support securely?

Once onboarded, all our customers receive the majority of their IT Support via a remote connection direct to a Service Desk Engineer. With user consent, they can remotely take over the device of the employee who has logged the ticket. This enables us to provide fast, efficient support there and then without additional delay as our Engineers can access everything they need to resolve faults, directly across customer devices.

Our remote support connection is highly secure and encrypted preventing anyone else from seeing or accessing that device other than the specified user and Engineer, and for added reassurance once the remote support session ends we are unable to reconnect to a device without a new session being started.

Customer Service

Service Desk
Performance

5 min

Average call response time

71%

First contact 
fix rate

96%

Customer satisfaction

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Strategic IT Security Consultancy
and related Services

A robust approach to IT Security is paramount to ensure employees have access to everything they need to perform their roles but the business still has control of the data and storage of those files. Our IT Consultancy team can advise on best practise IT Security measures for your remote workers and for those businesses using our remote IT business support who adopt Bring Your Own Device BYOD policies.

Technical Support Icon | Infinity Group

Deploying the latest Business
Voice technology on the market

Whether you are interested in moving your business telephony within Microsoft Teams or your telecoms to a hosted telephony solution, Infinity Group have the experience and expertise to assist you. Microsoft 365 Business Voice, an affordable solution that enables Microsoft Teams calling can be deployed remotely and be accessed by employees across devices enabling them to work from anywhere on any device.

We would love to hear from you

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03303 333 648
Complete our contact form
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