What does the ITIL lifecycle look like in practice?
Unstable service delivery, inconsistent change management and reactive firefighting are common frust...
What are the risks of *not* implementing AI?
AI is no longer a buzzword. It’s a practical tool that’s already changing how businesses operate...
Target operating model excellence: turning IT into a strategic value creator_
A target operating model (TOM) is as a blueprint for how IT teams can deliver value, drive operation...
Reactive to proactive: How to master customer services in utilities_
In the energy and utilities industry, demands on customer service teams has never been higher. Every...
Microsoft Enterprise Agreement vs CSP_
Key takeaways Microsoft Enterprise Agreement (EA) and Cloud Solution Provider (CSP) are two licensin...
A step-by-step guide to migrating from G Suite to Microsoft 365_
In today’s fast-evolving digital landscape, many businesses are choosing to transition from G Suit...
How to do vendor consolidation right (and cut costs)_
In the fast-evolving world of IT and operations, efficiency and clarity are more critical than ever....
What is the cost of legacy technology?
Legacy technology refers to outdated hardware, software or systems that are still in use within orga...
How we save £1 million a year from an all-Microsoft tech stack_
Key takeaways By adopting an all-Microsoft tech stack, Infinity Group saves over £1 million annuall...
Microsoft Work Trends Index 2025: What your business can learn_
In late April, Microsoft published the latest edition of their annual report, the Work Trends Index....
Are your business’s IT processes futureproofed? 7 things to consider_
In this modern world, digitalisation is as expansive as it’s ever been. Technology is also evolvin...
