One of the leading IT Support companies in Birmingham

Infinity Group have been one of the leading IT Support companies in Birmingham and surrounding areas

Market leading IT Support and IT Consultancy

Since 2001, Infinity Group have provided IT Support, IT Consultancy, IT Security and GDPR services as well as Microsoft Dynamics 365 implementation.

We provide a wide range of IT Support services accommodate the needs of organisations of all sizes whether it’s additional IT Support needed for an existing IT Department that’s required, or Fully Managed IT Support and specialist IT Consultancy. We understand that every organisation operates differently, so we will work with you to provide a flexible IT Support package that gives the right level of care that fits with your current and future business plans.

Lady on Phone | Infinity Group
Microsoft Gold Partner | Infinity Group
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Certifications | Infinity Group

Award winning Customer Service levels

Our customer reviews support the outstanding service levels we strive to deliver to businesses in Birmingham. Infinity Group are Microsoft Gold partners, including being authorised Microsoft Office 365 license resellers, and certified partners with the majority of industry providers. We are also proud to be ISO 27001, 14001 and 9001 certified.

The benefits of our IT Support services

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Unlimited Remote Support provided by our UK based ITIL Service Desk

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Accredited Partners
with mainstream vendors, Microsoft Gold Partner

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24/7 proactive monitoring to detect performance issues before they arise

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Account Managers
are assigned to each client as a first point of contact

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Compliance & Security
ISO 27001, 9001 and 14001 certified

What does our IT Support services include?

Many businesses in Birmingham choose to work with Infinity Group as their chosen IT Support provider because of our proactive, industry leading approach to outsourced IT Support. Our fully managed IT Support contract includes proactive maintenance of your IT Network using the latest technology, and industry leading tools that ensure the overall health and performance of the network remains at it’s highest at all times. By continually monitoring your network we ensure that your organisations’ IT Infrastructure is operating efficiently and more importantly kept secure at all times. All of our customers are assigned a dedicated Account Manager who will continually support and be your single point of contact for all your communication needs. They will also help your business to plan your strategic three year roadmap that they will design for you.

IT Consultancy and IT infrastructure solutions

On top of our IT Support services Infinity Group provide a wide range of IT Solutions including IT Infrastructure Consultancy. Our IT Infrastructure consultants will audit the current IT Infrastructure setup of your organisation and provide strategic IT Consultancy on how this can be further improved. We also provide a wide range of Cyber Security Consultancy services including Backup and Disaster Recovery, Connectivity services and Unified Communications. Our unique Digital Transformation Consultancy service includes implementing the latest Cloud technology that realigns and unites, people, data and business processes to create a more efficient organisation. Digitally transformed organisations are highly regarded and quickly accelerating into the lead in a highly competitive market place.

Customer Service

Service Desk
Performance

1 min

Average call response time

71%

First contact 
fix rate

96%

Customer satisfaction

What makes us the leading IT Support Company in Birmingham?

With over 17 years experience and a team of over 60 specialist IT Consultants, Infinity Group are a leading IT Company in Birmingham. Our City Centre location coupled with the wide range of IT Services we provide ensure we can fully support the IT and Telephony needs of all types of businesses in Birmingham.

We pride ourself in delivering outstanding customer service levels and as a result, have won several customer service awards, click here to view our latest live customer feedback.

Men on Laptop | Infinity Group

We would love to hear from you

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03303 333 648
Complete our contact form
LiveChat now: via the pop up