IT SUPPORT IN BIRMINGHAM

Infinity Group have been one of the leading IT Support companies in Birmingham and surrounding areas since 2001, providing market leading and flexible IT Support, IT Consultancy and Digital Transformation services as well as and Microsoft Dynamics 365 Development. Based centrally in Birmingham City Centre, our Service Desk provides outsourced IT Support in Birmingham to hundreds of businesses across the City.

We provide a wide range of IT Support services accommodate the needs of organisations of all sizes whether it’s additional IT Support needed for an existing IT Department that’s required, or Fully Managed IT Support and specialist IT Consultancy. We understand that every organisation operates differently, so we will work with you to provide a flexible IT Support package that gives the right level of care that fits with your current and future business plans.

Our credibility

Our customer reviews support the outstanding service levels we strive to deliver to businesses in Birmingham. Infinity Group are Microsoft Gold partners, including being authorised Microsoft Office 365 license resellers, and certified partners with the majority of industry providers. We are also proud to be ISO 27001, 14001 and 9001 certified.

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What makes us the market leading provider of IT Support in Birmingham?

What does our IT Support in Birmingham include?

Many businesses in Birmingham choose to work with Infinity Group as their chosen IT Support provider because of our proactive, industry leading approach to outsourced IT Support. Our fully managed IT Support contract includes proactive maintenance of your IT Network using the latest technology, and industry leading tools that ensure the overall health and performance of the network remains at it’s highest at all times.

By continually monitoring your network we ensure that your organisations’ IT Infrastructure is operating efficiently and more importantly kept secure at all times.

All of our customers are assigned a dedicated Account Manager who will continually support and be your single point of contact for all your communication needs. They will also help your business to plan your strategic three year roadmap that they will design for you.

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Digital Transformation | Infinity Group

IT Consultancy and IT Infrastructure solutions

On top of our IT Support services Infinity Group provide a wide range of IT Solutions including IT Infrastructure Consultancy. Our IT Infrastructure consultants will audit the current IT Infrastructure setup of your organisation and provide strategic IT Consultancy on how this can be further improved. We also provide a wide range of Cyber Security Consultancy services including Backup and Disaster Recovery, Connectivity services and and Unified Communications.

Our unique Digital Transformation Consultancy service includes implementing the latest Cloud technology that realigns and unites, people, data and business processes to create a more efficient organisation. Digitally transformed organisations are highly regarded and quickly accelerating into the lead in a highly competitive market place.

Get a quick estimate on your monthly IT Support costs

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What makes us the leading IT Support Company in Birmingham?

With over 17 years experience and a team of over 60 specialist IT Consultants, Infinity Group are one of the leading IT Support Companies in Birmingham. Our City Centre location coupled with the wide range of IT Services we provide ensure we can fully support the IT and Telephony needs of all types of businesses in Birmingham.

We pride ourself in delivering outstanding customer service levels and as a result, have won several customer service awards, click here to view our latest live customer feedback.

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IT SUPPORT | Infinity Group

December 2018 service level performance

6 mins

Average Response Time

97%

1st Contact Fee Resolution

94%

Customer Retention Rate

95%

Customer Satisfaction

 Our Standard IT Support Services

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

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Our Birmingham office

Call us now: 01892 575 675

Infinity Group,
One Victoria Square
Birmingham
,

B1 1BD

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We look forward to discussing your IT Support in Birmingham requirements in more detail. 

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