IT Support London | Infinity Group

ACROSS

LONDON

IT SUPPORT

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THE LEADING PROVIDER OF

microsoft silver partner | Infinity Groupmicrosoft gold partner | Infinity Group
London Office2020-06-28T07:02:55+00:00

IT SUPPORT LONDON

Centrally based at the Shard Quarters, Infinity Group are one of the leading providers of IT Support London. Since 2001, we have been the chosen provider of Business IT Support services for 1000’s of businesses. Our London IT Support clients vary in size from well-known national chains to a wide variety of small to medium sized businesses across the City. We are one of the few Microsoft Gold partners who hold seven of the core Microsoft accreditations.

We totally understand that customers want their support tickets resolved as quickly as possible with minimal impact to their business systems. That said, speed is one of the most important KPIs of any IT Support provider, which is why our Service Desk prides itself on answering support calls in under 1 minute. This set us us apart from other support providers who simply do not have Service Desk resource to provide this timeframe.

Lastly, IT Support is just one part of our full service offering which comprises of Cyber Security, IT Infrastructure Consultancy, Network Support Solutions, Digital Transformation Consultancy and Unified Business Communications. We are Microsoft Gold partners and our level of expertise has awarded us several accreditations across many different Microsoft and ISO certifications.

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London’s leading IT Support Company

Our Service Desk team are often regarded as the most talented IT Service Desk in London due to their consistent performance and for keeping our average response time for IT Support tickets to under 1 minute. Our consistently high customer service levels are reflected in our live Feefo reviews which were gained us the Feefo Platinum Trusted Service Award in 2020, this demonstrates our performance and credibility as the leading IT Support company in London.

Our Managed IT Support service is accredited by some of the world’s leading IT vendors, such as Microsoft, Cisco, Cisco Meraki and Sophos and, in addition to this, our award winning Cyber Security Consultancy team are there to provide you with specialist IT Consultancy to help support and overcome your business challenges.

IT Support in London | Infinity Group

Outsourced IT Support | Infinity Group

What’s included in our IT Support Services?

Our Business IT Support solutions provide a wealth of benefits. Standard IT Support cover is available 8.30am – 5.30pm Monday to Friday, however our contract hours are flexible and the Service Desk are equipped to provide extended service hours such as 7am-7pm, and weekend and 24/7 cover for those customers who require higher levels of support.

Every IT Support contract includes unlimited remote support for all staff where they can quickly speak directly to an Engineer. All our support Engineers adhere to strict, agreed SLAs and a standard level of IT Security. This includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch and system management. Each client is assigned an Account Manager as their first point of contact and to undertake quarterly review meetings to ensure your IT Support Service and IT Strategy are kept on track in order to achieve your company goals.

What makes us the leading provider of IT Support London?

Infinity Group are renowned as a leading IT Support company, due to our industry award wins and the wide range of IT Support services and solutions we provide. These include Outsourced IT, Remote IT Support, Managed IT Support,  IT ConsultancyIT InfrastructureIT Security including GDPR Consultancy and Network Support services. We are one of the few IT Support companies that are a Microsoft Managed Partner, certified Microsoft Gold Partner as well as a large team of Senior IT Professionals.

Many businesses choose us as their IT Support partner due to our Central London location and the size and technical expertise of our Support Desk coupled with  extensive industry experience.

IT Consultancy | Infinity Group

Reasons businesses choose our IT Support Services

Business IT Support for all sizes of business

Our IT Support services and solutions provide a wealth of business benefits for all sizes of business; from SMEs to Mid-Market organisations across multiple verticals including but not limited to Professional Services, Hospitality, Finance, Healthcare and Not for Profits.

Once we have on-boarded a new client, 95% of our support can be undertake remotely via the Service Desk this ensures we can provide a fast and efficient service. If an emergency on site visit is required, this can be quickly arranged and one of our large team of field engineers will be there to assist with your IT problems.

To maintain high levels of customer services and to strategically guide our clients, each client is assigned a technical Account Manager. The will work alongside you and our IT Consultancy team to design your IT Roadmap and manage your IT vision for now and for the future.

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Providing specialist IT Consultancy

Our professional IT Consultants are experts in their field and will analyse your existing IT systems to identify your IT issues and design and implement new solutions using Microsoft Cloud technology including Microsoft 365SharePoint or Azure.

They can design innovative solutions to help you overcome these types of business questions; Is our IT Infrastructure future proof? How do we improve our level of Cyber Security? Are our servers backed-up sufficiently? Are we using the latest Cloud technology to support all business operations? Are we utilising all the Microsoft Licenses we are paying for? Is our Business Continuity solution sufficient?

Cisco Meraki Consultants | Infinity Group

What are the benefits of IT Outsourcing Services?

Reduce your company IT Service costs– In-house IT Teams require training and R&D in order to stay up to date on the latest business technologies. By outsourcing your IT, to an experienced IT Support Company, you eliminate the need to employ expensive team of IT professionals. You’ll only need to pay for the level of IT Support your business requires as a manageable fixed monthly cost.

Harness the experience of a team of IT experts – Our large team of Support Engineers have many years experience across all things IT, they are also qualified and more importantly certified, giving you peace of mind that you are receiving the highest level of expertise to tackle and resolve your IT issues.

Increase Efficiency whilst decreasing risk – If you are looking to switching to a new IT Support Company, our IT Consultants have an extensive level of IT expertise across the leading vendors, IT Infrastructure and Cyber Security solutions. They can quickly implement solutions a lot faster than any in-house IT Support team.

24 hour Business IT Support

We are one of the few IT Support companies in London who offer clients 24 hour support services from our UK based Service Desk. Some clients choose to pay for 24 hour cover as part of their support contract whilst others opt for ad hoc 24 hour cover, only paying for it when it is needed. Our 24 hour IT Support service ensures there is an experienced team on hand to assist you what ever the time of day and to avoid delay, we ensure the majority of our IT Support services can be undertaken remotely.

Infinity Group are certified Tier 1, Microsoft Gold Partners which enable our specialist IT Consultancy team to undergo specialist training direct from Microsoft, it also means we are the first to know about the latest updates, releases and new Microsoft Cloud products which we then pass on to our clients.

Cisco Meraki Switches | Infinity Group

The most common cyber attacks | Infinity Group

Cyber Security Services

Cyber Security is one of the most important factors for businesses, in line with GDPR, Data Protection and Backup. We educate our customers on the importance of a secure IT setup from the get go.

Infinity Group have a specialist in-house Cyber Security team who provide cutting edge business cyber security services including the Cyber Essentials Certification, IT Security Audits, Cloud Security Consultancy, GDPR Consultancy, Disaster Recovery and Backup, Threat and Vulnerability Management and Cloud Migration.

Specialists in delivering Microsoft Modern Workplace

Microsoft 365 comprised of Microsoft Office 365 and Microsoft EM+S  and the Windows 10 operating system. Within Microsoft 365 you have access to Outlook, Word, Microsoft Teams, Planner and more. And for maximum security, Windows 10 offers the most secure operating system available.

Find out more about Microsoft 365 here >

Microsoft Teams enables you to keep all your team conversations, files, meetings and apps live together in a single shared workspace and you can access it all on your mobile too. The collaboration capabilities enable you to work together with your colleagues on projects and documents at the same time, no matter where you are located.

Infinity Group use Microsoft Teams as their complete communication platform for all calls, video conferencing and document storage.

Find our more about Microsoft Teams here >

Microsoft SharePoint is a robust document management solution. Employees can easily organise, share, and access company documents from any device in any location.

Within SharePoint you can manage access rights for specific types of documents, see who is accessing what and meet compliance regulations that are required to achieve ISO Standards.

Find out more about Microsoft SharePoint here >

Microsoft 365 Business Voice is an affordable cloud-based telephony solution that can transform your business telephony. You do not require any hardware to use it and it fully integrates with Microsoft Teams to provide unlimited minutes of domestic calling and 600 minutes of international calling.

Best of all Microsoft 365 Business Voice is Cloud based and highly secure.

Find out more about Business Voice >

Customer Testimonial

Thank you for helping us move our user community to a working from home model on such a challenging timescale.  Getting that done so effectively has been vital to our ongoing operation in these uncertain times, and we couldn’t have done it without you.  Thank you to all of your teams for making this possible.

Mark Poole - Head of IT, Great Bowery

Case Studies

Swingers Crazy Golf Case Study | Infinity Group
Jordan International Bank Case Study | Infinity Group
Specsavers case study | Infinity Group
Bread Factory case study | Infinity Group

Contact our London Office

Call us now: 01892 575 675
The News Building, Shard Quarter, 
3 London Bridge
LondonSE1 9SG

Submit an enquiry

Frequently Asked Questions

More about our IT Support Service Desk2020-03-11T13:01:14+00:00

Our large Service Desk team comprises of 1st Line, 2nd Line and 3rd Line IT and Telephony analysts that provide unlimited telephone support as standard for all our customers during business hours. Our Service Desk also operates 24 hours a day to ensure we are equipped to resolve any issues as they arise, day or night.

What areas of London do you provide IT Support for?2020-05-14T06:38:23+00:00

We provide IT Support in London to the following areas: Barking, Barnet, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, South London, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster and Greater London

What industry partnerships do you have?2020-01-03T16:40:07+00:00

We are Tier 1 Microsoft Gold Partners, Sophos Gold Partners and Cisco and Cisco Meraki Partners.

What Industry Awards have you won?2020-01-03T16:58:08+00:00

Infinity Group have won many industry awards to date for customer service, company success and complex IT projects. Here are our most recent wins for 2019

MSP 501 Global IT Awards – Top Managed Service Provider UK, EMEA, Global. Ranked #5 UK, #12 EMEA and #154 Globally
SDC Awards – Hybrid Infrastructure Project of the Year
Feefo – Gold Trusted Service Award
CRN Channel Awards – Winner Reseller of the Year

What types of IT Support do you provide in London?2020-03-11T12:22:50+00:00

We provide fully managed professional IT Support to hundreds of businesses across London. This ranges from fully Outsourced IT Support to project specific IT Consultancy, IT Infrastructure Consultancy and IT Security Consultancy.

Where is your London office based?2020-04-08T11:45:23+00:00

Our London office is conveniently located at London Bridge. Here’s our address: 3rd Floor, The News Building, Shard Quarter, 3 London Bridge, London, SE1 9SG.

Microsoft Gold Partner | Infinity Group
Channel Futures MSP 501 2019 winner | Infinity Group
Sophos Gold Partner | Infinity Group
Mitel Authorized Partner | Infinity Group
Cisco Meraki Technology Partner | Infinity Group
Cisco Partner | Infinity Group
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