Providing market leading IT support in London

Centrally based in London Bridge, Infinity Group are one of the leading providers of IT support in London. Since 2001, we have provided award winning IT support services to 1000’s businesses across the city.

IT support for businesses working remotely, hybrid working or solely in the office

Infinity Group are a full service IT support company in London, who provide leading IT support London businesses need. We have carefully designed three levels of flexible business IT support packages to strategically support all types and sizes of business.

Efficient IT Support for businesses in London and surrounding areas

Alongside outsourced IT support, we offer a wide range of IT services such as;

We are one of the few Microsoft Gold partners in London who hold nine of the core Microsoft accreditations.  

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Microsoft Gold Partner | Infinity Group

The benefits of our business IT support services in London

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Fast response times
We aim to answer all support calls within 1 min

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Platinum Trusted Provider 3 years of consistent customer reviews

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Unlimited Remote Support
from our experienced UK based Service Desk

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Specialist IT Consultancy in delivering Microsoft Modern Workplace

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Compliance & Security Assurance ISO 27001, 9001 and 14001 certified

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Certifications | Infinity Group

Quick response times coupled with efficiency

As one of the top IT support companies in London, we totally understand that customers want their support tickets resolved as quickly as possible with minimal impact to their business. 

That said, speed is one of the most important KPIs of any London based IT support provider, which is why our Service Desk averages answering all support calls in under 1 minute. This sets our support service apart from other IT Support providers who simply do not have the Service Desk resources to provide this timeframe. 

Delivering consistent customer service excellence

We pride ourselves on our customer service; our consistently high support service levels are reflected in our live Feefo reviews which gained us the Feefo Platinum Trusted Service Award in 2020

This demonstrates our performance and credibility as the leading provider of business IT support in London.

Managed IT support services

Our Managed IT Support services are accredited by some of the world’s leading IT vendors, such as Microsoft, Cisco, Cisco Meraki and Sophos. In addition to this, our award winning Cyber Security Consultancy team are there to provide you with specialist IT Consultancy to help support and overcome your business challenges.

Business IT support to boost performance

Whether you require fully outsourced business IT support or want to bolster the capabilities of your internal IT Support team, our specialist service desk can deliver expert fast and reliable IT Support services tailored to your business requirements.

Flexible IT support contracts to meet business needs

Infinity Group provide IT professional services including a range of flexible IT Support contracts to support your business needs whether you are working from the office or your entire workforce is now working remotely outside of normal office hours.

Benefits of our IT support services that London businesses need

 

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Access our Service Desk around the clock

Our Business IT Support solutions provide a wealth of benefits. Standard IT Support cover is available 7.00am – 7.00pm Monday to Friday.  

However our contract hours are flexible and the Service Desk is equipped to provide extended services including weekend and 24/7 cover for those customers who require higher levels of IT support.

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An Account Manager to strategically guide you

 Each business IT support client is assigned an Account Manager as their first point of contact and to undertake quarterly review meetings.

These help to ensure your IT Support Service and IT Strategy are kept on track in order to achieve your company goals. We work hard to provide the most comprehensive level of IT Support that London companies need.

 
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Strict service levels and IT Security best practise

Every IT Support contract includes unlimited remote support for all staff where they can quickly speak directly to an Engineer. 

All our support Engineers adhere to strict, agreed SLAs and a standard level of IT Security. This includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch and system management. 

Customer Service

Service Desk
Performance

1 min

Average call response time

71%

First contact 
fix rate

96%

Customer satisfaction

Other reasons to choose Infinity Group as an Outsourced IT provider

Infinity Group are renowned as a leading IT Support company in London Bridge, due to our industry award wins and the wide range of IT Support services and solutions we provide.  We have worked with many London businesses on a range of projects including Outsourced IT, Remote IT Support, Managed IT Support,  IT ConsultancyIT InfrastructureIT Security including GDPR Consultancy and Network Support services. 

Quick response times and Central London location

Many London businesses choose us as their IT Support London partner due to our Central London location as our offices are based in London Bridge and the size and technical expertise of our Support Desk coupled with extensive industry experience. Infinity Group are one of the few IT Support companies that are a certified Microsoft Gold Partner with a large team of Senior IT Professionals.

What makes us the leading IT support company in London?

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Business IT Support for all sizes and types of business

We are the leading IT Support company in London. Our London IT Support services and solutions provide a wealth of business benefits for companies of all sizes. 

We have provided IT support in London for companies across multiple verticals, including but not limited to Professional Services, Hospitality, Finance, Healthcare and Not for Profits.

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A seamless and efficient onboarding process

Once we have on-boarded a new client, 95% of our support can be undertaken remotely via the Service Desk this ensures we provide fast and efficient IT support and services.

If an emergency on site visit is required, this can be quickly arranged and one of our large team of field engineers will be there to assist.

 
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A strategic approach to IT that’s futureproofed

To help strategically guide our clients, each client is assigned a technical Account Manager. 

Our Account Managers are experienced in providing the high quality IT Support that London companies need; they will work alongside you and our IT Consultancy team to design your IT Roadmap for both now and for the future.

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Significantly reduce your IT overheads

In-house IT Teams require training and R&D in order to stay up to date on the latest business technologies. 

By outsourcing your business IT,  you eliminate the need to employ an expensive team of IT professionals and you’ll only need to pay for the level of IT Support your business requires as a manageable fixed monthly cost.

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Harness the experience of a team of IT specialists

Infinity Group is a leading London IT support company. Our large team of Support Engineers are experts at providing business IT Support in London. 

They are Microsoft certified, giving you peace of mind that you are receiving the highest level of expertise to tackle and resolve your IT issues and they’ll always use best practice methods.

 
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Increase efficiency whilst decreasing risk

If you are looking to switch to a new London IT Support company, our IT Consultants have an extensive level of IT expertise across the leading vendors.

They can quickly implement solutions a lot faster than any in-house IT Support team. As a top IT support company in London we understand how important effective IT services are to business. 

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Thinking of Switching IT Outsourced Support providers?

Infinity Group are leading outsourced IT support providers. Our award winning, professional IT Consultants are experts in their field and will analyse your existing IT systems to identify your IT issues and design and implement new solutions using Microsoft Cloud technology including Microsoft 365SharePoint or Azure.

Innovative IT support London

Our IT Consultants can design innovative solutions to help you overcome these types of business questions; Is our IT Infrastructure future proof? How do we improve our level of Cyber Security? Are our servers backed-up sufficiently? Are we using the latest Cloud technology to support all business operations? Are we utilising all the Microsoft Licenses we are paying for? Is our Business Continuity solution sufficient?

A solid expertise in Cyber Security

Cyber Security is one of the most important factors for businesses, London businesses have to make sure they are in line with GDPR, Data Protection and Backup. Our IT support packages enable us to educate our customers on the importance of a secure IT setup from the get go.

Leading IT support company in London

Infinity Group have a specialist in-house Cyber Security team who provide cutting edge business cyber security services including the Cyber Essentials Certification, IT Security Audits, Cloud Security Consultancy, GDPR ConsultancyDisaster Recovery and Backup, Threat and Vulnerability Management and Cloud Migration.

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FAQs

The majority of our London IT Support is done remotely. Our central London office at London Bridge covers all areas of London whilst our Kent office covers all areas of greater London.

We are a top tier Microsoft Gold partner and hold nine leading Microsoft accreditations demonstrating our high levels of expertise.

  • Fast response times – we aim to answer all support calls within a minute.
  • Customer service excellence – Ranked as a Platinum trusted provider by Feefo for 3 years worth of consistent customer reviews.
  • Our unlimited remote support service means you can call us as many times as you like and speak direct with our certified engineers.
  • We are specialists across the Microsoft stack of business applications.
  • We are ISO 27001, 9001 and 14001 certified demonstrating high levels of compliance.

Yes we fully support a range of working environments, from fully remote working in London to hybrid setups to business in London working solely from their main offices or head office. No matter the setup we can provide IT support for your business.

Our London office is conveniently located in the News Building right opposite the exit to London Bridge train station. 

We would love to hear from you

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03303 333 648
Complete our contact form
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