London’s leading IT Support Company
Our Service Desk team are often regarded as the most talented IT Service Desk in London due to their consistent performance and for keeping our average response time for IT Support tickets to under 1 minute. Our consistently high customer service levels are reflected in our live Feefo reviews which were gained us the Feefo Platinum Trusted Service Award in 2020, this demonstrates our performance and credibility as the leading IT Support company in London.
Our Managed IT Support service is accredited by some of the world’s leading IT vendors, such as Microsoft, Cisco, Cisco Meraki and Sophos and, in addition to this, our award winning Cyber Security Consultancy team are there to provide you with specialist IT Consultancy to help support and overcome your business challenges.
What’s included in our IT Support Services?
Our Business IT Support solutions provide a wealth of benefits. Standard IT Support cover is available 8.30am – 5.30pm Monday to Friday, however our contract hours are flexible and the Service Desk are equipped to provide extended service hours such as 7am-7pm, and weekend and 24/7 cover for those customers who require higher levels of support.
Every IT Support contract includes unlimited remote support for all staff where they can quickly speak directly to an Engineer. All our support Engineers adhere to strict, agreed SLAs and a standard level of IT Security. This includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch and system management. Each client is assigned an Account Manager as their first point of contact and to undertake quarterly review meetings to ensure your IT Support Service and IT Strategy are kept on track in order to achieve your company goals.
What makes us the leading provider of IT Support London?
Infinity Group are renowned as a leading IT Support company, due to our industry award wins and the wide range of IT Support services and solutions we provide. These include Outsourced IT, Remote IT Support, Managed IT Support, IT Consultancy, IT Infrastructure, IT Security including GDPR Consultancy and Network Support services. We are one of the few IT Support companies that are a Microsoft Managed Partner, certified Microsoft Gold Partner as well as a large team of Senior IT Professionals.
Many businesses choose us as their IT Support partner due to our Central London location and the size and technical expertise of our Support Desk coupled with extensive industry experience.
Reasons businesses choose our IT Support Services
Business IT Support for all sizes of business
Our IT Support services and solutions provide a wealth of business benefits for all sizes of business; from SMEs to Mid-Market organisations across multiple verticals including but not limited to Professional Services, Hospitality, Finance, Healthcare and Not for Profits.
Once we have on-boarded a new client, 95% of our support can be undertake remotely via the Service Desk this ensures we can provide a fast and efficient service. If an emergency on site visit is required, this can be quickly arranged and one of our large team of field engineers will be there to assist with your IT problems.
To maintain high levels of customer services and to strategically guide our clients, each client is assigned a technical Account Manager. The will work alongside you and our IT Consultancy team to design your IT Roadmap and manage your IT vision for now and for the future.
Current Service Levels
Providing specialist IT Consultancy
Our professional IT Consultants are experts in their field and will analyse your existing IT systems to identify your IT issues and design and implement new solutions using Microsoft Cloud technology including Microsoft 365, SharePoint or Azure.
They can design innovative solutions to help you overcome these types of business questions; Is our IT Infrastructure future proof? How do we improve our level of Cyber Security? Are our servers backed-up sufficiently? Are we using the latest Cloud technology to support all business operations? Are we utilising all the Microsoft Licenses we are paying for? Is our Business Continuity solution sufficient?
What are the benefits of IT Outsourcing Services?
Reduce your company IT Service costs– In-house IT Teams require training and R&D in order to stay up to date on the latest business technologies. By outsourcing your IT, to an experienced IT Support Company, you eliminate the need to employ expensive team of IT professionals. You’ll only need to pay for the level of IT Support your business requires as a manageable fixed monthly cost.
Harness the experience of a team of IT experts – Our large team of Support Engineers have many years experience across all things IT, they are also qualified and more importantly certified, giving you peace of mind that you are receiving the highest level of expertise to tackle and resolve your IT issues.
Increase Efficiency whilst decreasing risk – If you are looking to switching to a new IT Support Company, our IT Consultants have an extensive level of IT expertise across the leading vendors, IT Infrastructure and Cyber Security solutions. They can quickly implement solutions a lot faster than any in-house IT Support team.
24 hour Business IT Support
We are one of the few IT Support companies in London who offer clients 24 hour support services from our UK based Service Desk. Some clients choose to pay for 24 hour cover as part of their support contract whilst others opt for ad hoc 24 hour cover, only paying for it when it is needed. Our 24 hour IT Support service ensures there is an experienced team on hand to assist you what ever the time of day and to avoid delay, we ensure the majority of our IT Support services can be undertaken remotely.
Infinity Group are certified Tier 1, Microsoft Gold Partners which enable our specialist IT Consultancy team to undergo specialist training direct from Microsoft, it also means we are the first to know about the latest updates, releases and new Microsoft Cloud products which we then pass on to our clients.
Cyber Security Services
Cyber Security is one of the most important factors for businesses, in line with GDPR, Data Protection and Backup. We educate our customers on the importance of a secure IT setup from the get go.
Infinity Group have a specialist in-house Cyber Security team who provide cutting edge business cyber security services including the Cyber Essentials Certification, IT Security Audits, Cloud Security Consultancy, GDPR Consultancy, Disaster Recovery and Backup, Threat and Vulnerability Management and Cloud Migration.
Microsoft 365 comprised of Microsoft Office 365 and Microsoft EM+S and the Windows 10 operating system. Within Microsoft 365 you have access to Outlook, Word, Microsoft Teams, Planner and more. And for maximum security, Windows 10 offers the most secure operating system available.
Microsoft Teams enables you to keep all your team conversations, files, meetings and apps live together in a single shared workspace and you can access it all on your mobile too. The collaboration capabilities enable you to work together with your colleagues on projects and documents at the same time, no matter where you are located.
Infinity Group use Microsoft Teams as their complete communication platform for all calls, video conferencing and document storage.
Microsoft SharePoint is a robust document management solution. Employees can easily organise, share, and access company documents from any device in any location.
Within SharePoint you can manage access rights for specific types of documents, see who is accessing what and meet compliance regulations that are required to achieve ISO Standards.
Microsoft 365 Business Voice is an affordable cloud-based telephony solution that can transform your business telephony. You do not require any hardware to use it and it fully integrates with Microsoft Teams to provide unlimited minutes of domestic calling and 600 minutes of international calling.
Best of all Microsoft 365 Business Voice is Cloud based and highly secure.
Thank you for helping us move our user community to a working from home model on such a challenging timescale. Getting that done so effectively has been vital to our ongoing operation in these uncertain times, and we couldn’t have done it without you. Thank you to all of your teams for making this possible.