IN LONDON

IT SUPPORT

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THE LEADING PROVIDER OF

Feefo Gold Trusted 2019 Award Winner | Infinity Group
London Office2020-01-09T16:00:23+00:00

IT SUPPORT IN LONDON

Centrally based at London Bridge, Infinity Group are one of the leading providers of IT Support London. Since 2001, we have been the chosen provider of Business IT Support in London for 1000’s of businesses located across both Central and Greater London. These vary in size from well-known national chains to a wide variety of small to medium sized businesses in London and the surrounding area.

What sets us apart from other IT Support Companies in London?

Our average response time for IT Support tickets is currently under 1 minute and our consistently high customer service levels are reflected in our live Feefo reviews. We are also awarded the Feefo Gold Trusted Service Award in 2019, this demonstrates our performance and credibility as the leading IT Support company in London.

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What makes Infinity Group different to other IT Support companies in London?

What makes us the leading provider of IT Support London?

Infinity Group are renowned as the leading IT Support company in London,  due to our industry award wins and the wide range of IT Support services we provide. These include Outsourced IT, Remote IT Support, Managed IT Services,  IT Consultancy, IT InfrastructureIT Security including GDPR Consultancy and Network Support services. We are one of the few IT Support companies in London that are a Microsoft Managed Partner and certified Microsoft Gold Partner.

Many businesses choose to appoint Infinity Group due to the size of our support Service Desk, quick response times and extensive industry experience.

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Current Service Level Performance

1 min

Average Response Time

93%

1st Contact Fix Resolution

95%

Customer Retention Rate

97%

Customer Satisfaction

IT Outsourcing London | Infinity Group

What’s included in our IT Support Contracts?

Our Business IT Support contracts provide a wealth of benefits. Standard IT Support cover is available 8.30am – 5.30pm Monday to Friday, however our contract hours are flexible and our Service Desk can also provide weekend and 24 hour IT Support cover for those customers who require it. Every IT Support contract includes unlimited remote support for all staff where they can speak directly to an Engineer. All our IT Support contracts adhere to strict, agreed SLAs and also provide a standard level of IT Security which includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch management. Each client is assigned an Account Manager to undertake quarterly review meetings to ensure your IT Strategy is kept on track.

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What IT Consultancy Services do we offer?

We act as an Outsourced IT Support provider for the majority of our clients but we are also appointed to work alongside internal IT departments to provide a IT InfrastructureIT Consultancy, IT Transformation and Network Support Services across London.

Our specialist IT Consultants will analyse your existing IT setup and identify a new, more efficient way of working using the latest Cloud technologies.

Aside from our specialist Consultancy, our 24 hour IT Support Service is particularly appealing to the larger businesses in London who require fast response times around the clock.

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IT Support & Maintenance | Infinity Group

Our latest London clients

Recent Clients | Infinity Group

Cisco Meraki Switches | Infinity Group

What are the benefits of IT Outsourcing Services?

1. Reduce your IT Costs – In-house IT Teams require training and R&D in order to stay up to date on the latest business technologies. By outsourcing your IT, to an London IT Support Company you eliminate the need to employ expensive IT professionals. You’ll only need to pay for the level of IT Support your business requires as a fixed monthly cost.

2. Harness the experience of a team of IT experts – Our large team of IT Support Analysts have many years experience across all things IT, they are also qualified and more importantly certified giving you peace of mind that you are receiving the highest level of expertise from a large team of people.

3. Increase Efficiency whilst decreasing risk – If you are looking to switch IT Support providers, Our IT consultants have extensive knowledge across the leading vendors, IT infrastructure and cloud solutions. They can quickly implement solutions a lot faster than an in-house team. By outsourcing your IT, you can mitigate risk as we manage IT security risks and compliance on your behalf.

Why should you consider 24 hour IT Support?

We are one of the few IT Support companies in London who offer clients 24 hour support from our UK Service Desk. Some clients choose to pay for 24 hour cover as part of their support contract whilst others opt for ad hoc 24 hour cover, only paying for it when it is needed. Our 24 hour IT Support service ensures there is an experienced team on hand to assist you what ever the time of day and to avoid delay, we ensure the majority of our IT Support can be undertaken remotely.

Infinity Group are certified Tier 1, Microsoft Gold Partners which enables our specialist IT Consultancy team to undergo specialist training direct from Microsoft, it also means we are the first to know about the latest updates, releases and new Microsoft Cloud products which we then pass on to our clients.

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IT Consultancy | Infinity Group

What other businesses do we provide IT Support in London for?

We work with 1000’s of businesses across Central & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses and national chains.

Since 2001, we have worked for clients across all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Manufacturing and, as a result, have a wide range of case studies.

However, no matter the vertical, we know that no two businesses operate the same way which is why we’ll propose an IT Support package specific to your business requirements and priorities taking into consideration your future business development plans.

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Contact our London Office

Call us now: 01892 575 675

The News Building, Shard Quarter, 
3 London Bridge
LondonSE1 9SG

Frequently Asked Questions

What areas of London do you provide IT Support for?2020-01-03T16:27:20+00:00

We provide IT Support in London to the following areas: Barking, Barnet, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, South London, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster and Greater London

What industry partnerships do you have?2020-01-03T16:40:07+00:00

We are Tier 1 Microsoft Gold Partners, Sophos Gold Partners and Cisco and Cisco Meraki Partners.

What Industry Awards have you won?2020-01-03T16:58:08+00:00

Infinity Group have won many industry awards to date for customer service, company success and complex IT projects. Here are our most recent wins for 2019

MSP 501 Global IT Awards – Top Managed Service Provider UK, EMEA, Global. Ranked #5 UK, #12 EMEA and #154 Globally
SDC Awards – Hybrid Infrastructure Project of the Year
Feefo – Gold Trusted Service Award
CRN Channel Awards – Winner Reseller of the Year

What types of IT Support do you provide?2020-01-03T16:31:56+00:00

We provide fully managed IT Support to hundreds of businesses across London. This ranges from fully Outsourced IT Support to project specific IT Consultancy, IT Infrastructure Consultancy and IT Security Consultancy.

Where is your London office based?2020-01-03T16:36:17+00:00

Our London office is conveniently located at London Bridge. Here’s our address: 3rd Floor, The News Building, Shard Quarter, 3 London Bridge, London, SE1 9SG.

We look forward to discussing your IT Support requirements in London.

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