Providing market leading IT support nationwide

Centrally based in London Bridge, Infinity Group are one of the leading providers of IT support in London. Since 2001, we have provided award winning IT support services to thousands of businesses across the nation.

IT support for businesses working remotely, hybrid working or solely in the office

With many businesses continuing to work remotely or implementing a hybrid setup, access to fast IT support is a must have for employees. We have carefully designed a range of IT support packages to suit your business’ specific needs. Strategically designed, our three levels of flexible business IT support packages are designed to support all types and sizes of business.

Efficient IT Support for businesses in London and surrounding areas

We are proud to be one of the few Microsoft partners in the UK which hold 11 core Microsoft accreditations.

Alongside our IT support services, we offer a wide range of specialist IT consultancy services including:

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The benefits of our business IT support services

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Fast response times
We aim to answer all support calls within 1 min

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Platinum Trusted Provider 3 years of consistent customer reviews

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Unlimited Remote Support
from our experienced UK based Service Desk

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Specialist IT Consultancy in delivering Microsoft Modern Workplace

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Compliance & Security Assurance ISO 27001, 9001 and 14001 certified

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Quick response times coupled with an efficient Service Desk

Speed of resolution is at the forefront of our Service desk performance which is why when customers call, we answer in under 1 minute. We also focus on the quick resolution of tickets to minimise disruption to our customers.

Delivering consistent customer service excellence

It’s not by chance, that for the past 3 years we have consistently been awarded for delivering customer service excellence by Feefo. Our commitment to customer service has been reflected in the quality and efficiency of our work. 

Recently awarded the 2022 Feefo Platinum Trusted Service Award, our 2700+ live customer reviews set us apart as the leading provider of business IT support.

Market leading managed IT support services

Our market leading Managed IT Support services are accredited by some of the world’s leading IT vendors, such as Microsoft, Cisco, Cisco Meraki and Sophos. We have a specialist internal IT Consultancy and Cyber security consultancy team to enable us deliver a full service managed service offering to improve your business performance.

Business IT support to boost performance

Whether you require fully outsourced business IT support or want to bolster the capabilities of your internal IT Support team, our specialist service desk can deliver expert, fast and reliable IT Support services tailored to your business requirements.

Flexible IT support contracts to meet business needs

Our flexible range of contracts, give you peace of mind that your IT support business needs are managed efficiently.  Whether operating from the office, remotely, or functioning as a hybrid, we ensure the seamless functioning of your entire workforce.

Benefits of our IT support services

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Access our Service Desk around the clock

Our Business IT Support solutions provide a wealth of benefits. Standard IT Support cover is available 7.00am – 7.00pm Monday to Friday.

Our Service Desk hours are however flexible and equipped to provide extended services including weekend and 24/7 cover for those customers who require higher levels of IT support.

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An Account Manager to strategically guide you

 Each business IT support client is assigned an Account Manager as their first point of contact and to undertake quarterly review meetings.

These help to ensure your IT Support Service and IT Strategy are kept on track to achieve your company goals. We work hard to provide the most comprehensive level of IT Support that companies need.

 
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Strict service levels and IT Security best practise

Every IT Support contract includes unlimited remote support for all staff where they can quickly speak directly to an Engineer. 

All our support Engineers adhere to strict, agreed SLAs and a standard level of IT Security. This includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch and system management. 

Customer Service

Service Desk
Performance

1 min

Average call response time

71%

First contact 
fix rate

96%

Customer satisfaction

Other reasons to choose Infinity Group as an Outsourced IT provider

As a renowned IT Support company, Infinity Group is a certified leading IT Support company, that has worked with many businesses on a range of projects including Outsourced IT, Remote IT Support, Managed IT Support,  IT ConsultancyIT InfrastructureIT Security including GDPR Consultancy and Network Support services.

Quick response times and convenient location

We are one of the few IT Support companies with a Microsoft Gold certified Partnership. In addition, our large team of Senior IT Professionals are on hand around the clock to serve you. Many businesses choose us due to our Central London location. The great size and technical expertise of our Support Desk coupled with extensive industry experience is also another benchmark our customers trust us with.

Our Customer Success Stories

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What makes us the leading IT support company?

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Business IT Support for all sizes and types of business

We are the leading IT Support company in the country. Our IT Support services and solutions provide a wealth of business benefits for companies of all sizes. 

We have provided IT support for companies across multiple verticals, including but not limited to Professional ServicesHospitality, Finance, Healthcare and Not for Profits.

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A seamless and efficient onboarding process

Once we have on-boarded a new client, 95% of our support can be undertaken remotely via the Service Desk this ensures we provide fast and efficient IT support and services.

If an emergency on site visit is required, this can be quickly arranged and one of our large team of field engineers will be there to assist.

 
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A strategic approach to IT that’s future-proofed

To help strategically guide our clients, each client is assigned a technical Account Manager. 

Our Account Managers are experienced in providing the high quality IT Support that companies need; they will work alongside you and our IT Consultancy team to design your IT Roadmap for both now and for the future.

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Significantly reduce your IT overheads

In-house IT Teams require training and R&D in order to stay up to date on the latest business technologies. 

By outsourcing your business IT,  you eliminate the need to employ an expensive team of IT professionals and you’ll only need to pay for the level of IT Support your business requires as a manageable fixed monthly cost.

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Harness the experience of a team of IT specialists

Infinity Group is a leading IT support company. Our large team of Support Engineers are experts at providing business IT Support tailored to your business. 

They are Microsoft certified, giving you peace of mind that you are receiving the highest level of expertise to tackle and resolve your IT issues and they’ll always use best practice methods.

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Increase efficiency whilst decreasing risk

If you are looking to switch to a new IT Support company, our IT Consultants have an extensive level of IT expertise across the leading vendors.

They can quickly implement solutions a lot faster than any in-house IT Support team. As a top IT support company in the nation, we understand how important effective IT services are to enterprise.

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Thinking of Switching IT Outsourced Support providers?

Infinity Group are a leading outsourced IT support provider. Our award winning, professional IT Consultants are experts in their field and will analyse your existing IT systems to identify any IT issues, design and implement new solutions using Microsoft Cloud technology including Microsoft 365SharePoint or Azure. Through our innovative tools, we ensure that you are set apart from the rest.

A solid expertise in Cyber Security

A key tool for success on the business front is Cyber Security. Entities need to ensure their processes are in line with GDPR, Data Protection and Backup. We bridge this gap with our IT support packages through which we educate our customers on the importance of a secure IT setup.

Leading IT support company

Infinity Group have a specialist in-house Cyber Security team who provide cutting edge business cyber security services including the Cyber Essentials Certification, IT Security Audits, Cloud Security Consultancy, GDPR ConsultancyDisaster Recovery and Backup, Threat and Vulnerability Management and Cloud Migration.

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FAQs

The majority of our IT Support is done remotely. Our central London office at London Bridge covers all areas of London whilst our Kent office covers all areas of greater London and beyond.

We are a top tier Microsoft Gold partner and hold eleven leading Microsoft accreditations demonstrating our high levels of expertise.

  • Fast response times – we aim to answer all support calls within a minute.
  • Customer service excellence – Ranked as a Platinum trusted provider by Feefo for 3 years worth of consistent customer reviews.
  • Our unlimited remote support service means you can call us as many times as you like and speak direct with our certified engineers.
  • We are specialists across the Microsoft stack of business applications.
  • We are ISO 27001, 9001 and 14001 certified demonstrating high levels of compliance.

Yes, we fully support a range of working environments. From fully remote working to hybrid business setups across the country (whether working solely from main offices or a head office), we can provide IT support for you.

Our London office is conveniently located in the News Building right opposite the exit to London Bridge train station. 

We would love to hear from you

Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.

Call us: 03301913473
Complete our contact form
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