Centrally based in London Bridge, Infinity Group are one of the leading providers of IT support in London. Since 2001, we have provided award winning IT support services to 1000’s businesses across the city.
Infinity Group are a full service IT support company in London, who provide leading IT support London businesses need. We have carefully designed three levels of flexible business IT support packages to strategically support all types and sizes of business.
Alongside outsourced IT support, we offer a wide range of IT services such as;
We are one of the few Microsoft Gold partners in London who hold nine of the core Microsoft accreditations.
Fast response times
We aim to answer all support calls within 1 min
Platinum Trusted Provider 3 years of consistent customer reviews
Unlimited Remote Support
from our experienced UK based Service Desk
Specialist IT Consultancy in delivering Microsoft Modern Workplace
Compliance & Security Assurance ISO 27001, 9001 and 14001 certified
As one of the top IT support companies in London, we totally understand that customers want their support tickets resolved as quickly as possible with minimal impact to their business.
That said, speed is one of the most important KPIs of any London based IT support provider, which is why our Service Desk averages answering all support calls in under 1 minute. This sets our support service apart from other IT Support providers who simply do not have the Service Desk resources to provide this timeframe.
We pride ourselves on our customer service; our consistently high support service levels are reflected in our live Feefo reviews which gained us the Feefo Platinum Trusted Service Award in 2020.
This demonstrates our performance and credibility as the leading provider of business IT support in London.
Our Managed IT Support services are accredited by some of the world’s leading IT vendors, such as Microsoft, Cisco, Cisco Meraki and Sophos. In addition to this, our award winning Cyber Security Consultancy team are there to provide you with specialist IT Consultancy to help support and overcome your business challenges.
Whether you require fully outsourced business IT support or want to bolster the capabilities of your internal IT Support team, our specialist service desk can deliver expert fast and reliable IT Support services tailored to your business requirements.
Access our Service Desk around the clock
Our Business IT Support solutions provide a wealth of benefits. Standard IT Support cover is available 7.00am – 7.00pm Monday to Friday.
However our contract hours are flexible and the Service Desk is equipped to provide extended services including weekend and 24/7 cover for those customers who require higher levels of IT support.
An Account Manager to strategically guide you
Each business IT support client is assigned an Account Manager as their first point of contact and to undertake quarterly review meetings.
These help to ensure your IT Support Service and IT Strategy are kept on track in order to achieve your company goals. We work hard to provide the most comprehensive level of IT Support that London companies need.
Strict service levels and IT Security best practise
Every IT Support contract includes unlimited remote support for all staff where they can quickly speak directly to an Engineer.
All our support Engineers adhere to strict, agreed SLAs and a standard level of IT Security. This includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch and system management.
1 min
Average call response time
71%
First contact
fix rate
96%
Customer satisfaction
Infinity Group are renowned as a leading IT Support company in London Bridge, due to our industry award wins and the wide range of IT Support services and solutions we provide. We have worked with many London businesses on a range of projects including Outsourced IT, Remote IT Support, Managed IT Support, IT Consultancy, IT Infrastructure, IT Security including GDPR Consultancy and Network Support services.
Many London businesses choose us as their IT Support London partner due to our Central London location as our offices are based in London Bridge and the size and technical expertise of our Support Desk coupled with extensive industry experience. Infinity Group are one of the few IT Support companies that are a certified Microsoft Gold Partner with a large team of Senior IT Professionals.
Business IT Support for all sizes and types of business
We are the leading IT Support company in London. Our London IT Support services and solutions provide a wealth of business benefits for companies of all sizes.
We have provided IT support in London for companies across multiple verticals, including but not limited to Professional Services, Hospitality, Finance, Healthcare and Not for Profits.
A seamless and efficient onboarding process
Once we have on-boarded a new client, 95% of our support can be undertaken remotely via the Service Desk this ensures we provide fast and efficient IT support and services.
If an emergency on site visit is required, this can be quickly arranged and one of our large team of field engineers will be there to assist.
A strategic approach to IT that’s futureproofed
To help strategically guide our clients, each client is assigned a technical Account Manager.
Our Account Managers are experienced in providing the high quality IT Support that London companies need; they will work alongside you and our IT Consultancy team to design your IT Roadmap for both now and for the future.
Significantly reduce your IT overheads
In-house IT Teams require training and R&D in order to stay up to date on the latest business technologies.
By outsourcing your business IT, you eliminate the need to employ an expensive team of IT professionals and you’ll only need to pay for the level of IT Support your business requires as a manageable fixed monthly cost.
Harness the experience of a team of IT specialists
Infinity Group is a leading London IT support company. Our large team of Support Engineers are experts at providing business IT Support in London.
They are Microsoft certified, giving you peace of mind that you are receiving the highest level of expertise to tackle and resolve your IT issues and they’ll always use best practice methods.
Increase efficiency whilst decreasing risk
If you are looking to switch to a new London IT Support company, our IT Consultants have an extensive level of IT expertise across the leading vendors.
They can quickly implement solutions a lot faster than any in-house IT Support team. As a top IT support company in London we understand how important effective IT services are to business.
Infinity Group are leading outsourced IT support providers. Our award winning, professional IT Consultants are experts in their field and will analyse your existing IT systems to identify your IT issues and design and implement new solutions using Microsoft Cloud technology including Microsoft 365, SharePoint or Azure.
Our IT Consultants can design innovative solutions to help you overcome these types of business questions; Is our IT Infrastructure future proof? How do we improve our level of Cyber Security? Are our servers backed-up sufficiently? Are we using the latest Cloud technology to support all business operations? Are we utilising all the Microsoft Licenses we are paying for? Is our Business Continuity solution sufficient?
Cyber Security is one of the most important factors for businesses, London businesses have to make sure they are in line with GDPR, Data Protection and Backup. Our IT support packages enable us to educate our customers on the importance of a secure IT setup from the get go.
Infinity Group have a specialist in-house Cyber Security team who provide cutting edge business cyber security services including the Cyber Essentials Certification, IT Security Audits, Cloud Security Consultancy, GDPR Consultancy, Disaster Recovery and Backup, Threat and Vulnerability Management and Cloud Migration.
The majority of our London IT Support is done remotely. Our central London office at London Bridge covers all areas of London whilst our Kent office covers all areas of greater London.
We are a top tier Microsoft Gold partner and hold nine leading Microsoft accreditations demonstrating our high levels of expertise.
Yes we fully support a range of working environments, from fully remote working in London to hybrid setups to business in London working solely from their main offices or head office. No matter the setup we can provide IT support for your business.
Our London office is conveniently located in the News Building right opposite the exit to London Bridge train station.
