What makes Infinity Group different to other IT Support companies in London?
What sets us apart from other IT Support Companies in London?
Our 24 hour Service Desk are often regarded as the most professional IT Help Desks in London due to their consistent performance and for keeping our average response time for IT Support tickets to under 1 minute. Our Managed IT Support service levels are reflected in our live Feefo reviews which gained us the Feefo the Platinum Trusted Service Award in 2020 and the Gold Trusted Service Award in 2019, both demonstrate our performance and credibility as the leading business IT Support company in London.
Our Managed IT Support service is accredited by some of the world’s leading IT technology vendors, such as Microsoft, Cisco, Cisco Meraki and Sophos and, in addition to this, our award winning IT Consultancy team are there to provide you with specialist Data Backup and IT Cloud Consultancy to ensure future-proofed IT Solutions are implemented across the business.
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What makes us the leading provider of IT Support London?
Infinity Group are renowned as the leading business IT Support company in London, due to our industry award wins and the wide range of Managed IT Support Services we provide. These include Outsourced IT, Cloud Consultancy, Business Continuity, IT Consultancy, IT Infrastructure, IT Security including GDPR Consultancy and Network Services including Network Support, Network Monitoring and Network Security. We are one of the few IT Support companies in London that are a Microsoft Managed Partner, certified Microsoft Gold Partner and also have extensive experience of working alongside in-house IT Departments.
Many businesses choose us as their IT Outsourcing partner due to the size and technical expertise of our Help Desk coupled with our specialist knowledge of the leading Cloud technologies, slick operations and our quick response times and extensive industry experience.
What’s included in our IT Support Contracts?
Our IT Support contracts provide a wealth of business benefits. Standard IT Support cover is available 8.30am – 5.30pm Monday to Friday. Our contract hours are flexible and reliable and the Help Desk also provides weekend and 24 hour IT Support cover for those customers who require it. Every IT Support contract includes unlimited technical support for all staff where they can quickly speak directly to an Engineer, and all they adhere to strict, agreed SLAs and a standard level of IT Security. This includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch management across your computer network.
Each client is assigned an Account Manager as their first point of contact for their business and to undertake quarterly review meetings to ensure your IT Strategy is kept on track and your business IT goals are easily achievable.
What IT Consultancy Services do we offer?
Infinity Group act as an Managed IT Support provider for the majority of our London IT Support clients but we are also appointed to work alongside internal IT departments to provide additional IT Consulting services such as IT Infrastructure, IT Consultancy, IT Transformation, IT Security and Cloud Services and business telephony services including VoIP and SIP.
Our professional IT Consultants are experts in their field and will analyse your existing IT setup to identify your IT issues and design and implement new solutions using the latest Cloud technology such as Microsoft 365, SharePoint or Azure.
What are the benefits of IT Outsourcing Services?
- Reduce your IT costs– In-house IT Teams require training and R&D in order to stay up to date on the latest business technology. By outsourcing your IT, to a London IT Support company you eliminate the need to employ expensive team of IT professionals. The solution is to only pay for the level of support your business requires as a fixed monthly cost.
- Harness the experience of a team of UK IT experts – If you are looking for a UK based IT Support service, our large team of IT Support Engineers have many years experience across all systems and setups. They are also qualified and more importantly certified, giving you peace of mind that you are receiving the highest level of expertise to tackle and resolve your business IT problems.
- Increase efficiency whilst decreasing risk – If you are looking to switch IT Support providers, Our IT Consultants have an extensive level of IT expertise across the leading technology vendors, IT Infrastructure, IT Security, Cloud Solutions and Technology Consulting. They can quickly and securely implement solutions a lot faster than an in-house team.
Why should you consider 24 hour IT Support?
We are one of the few IT Support companies in London who offer clients 24 hour support from our UK Service Desk. Some clients choose to pay for 24 hour cover as part of their support contract whilst others opt for ad hoc 24 hour cover, only paying for it when needed. Our reliable 24 hour IT Support service ensures there’s an professional engineer on hand to assist you whatever the time of day, and to avoid delay, we ensure the majority of our IT Support can be undertaken remotely.
Infinity Group are certified Tier 1, Microsoft Gold Partners which enables our specialist IT Consultancy team to undergo specialist training direct from Microsoft, it also means we are the first to know about the latest technology updates, releases and new Microsoft Cloud products which we then pass on to our clients.
What other businesses do we provide IT Support in London for?
Since 2001, we have worked for clients across all the major verticals including Professional Services, Hospitality, Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Not for Profit and Charities and, as a result, have a wide range of case studies.
However, no matter the vertical, we know that no two businesses operate the same way which is why our IT experts will propose an IT Support solution specific to your business requirements and priorities, implementing the latest technology to enable you to achieve your future business development plans.