IT SUPPORT IN LONDON
Centrally based at London Bridge, Infinity Group are one of the leading providers of IT Support in London. We provide a wide range of award winning, comprehensive IT Support services including Outsourced IT Support, Remote IT Support, Managed IT Services, IT Consultancy, IT Infrastructure, IT Security including GDPR Consultancy and Network Support services.
Since 2001, we have been selected as the chosen provider of IT Support in London for 1000’s of businesses located across both Central and Greater London. These vary in size from well known national chains to a wide variety of small to medium sized businesses in London and the surrounding areas.
Our average response time for IT Support tickets is under 4 minutes which sets us apart from other London based IT Support companies, and our consistently high customer service levels are reflected in our live Feefo reviews. We were also incredibly proud to be one of the UK businesses selected to receive the Feefo Gold Trusted Service Award in 2019.
Many businesses choose to appoint Infinity Group as their IT Support Company due to the size of our Support Service Desk and extensive industry experience. We hold ISO 27001, 14001 and 9001 certifications, IASME Consortium IT Security Gold Standard and Cyber Essentials Plus which demonstrates our business efficiency and high level of corporate governance that is particularly appealing to our larger clients.
Our latest London clients
What makes us a leading IT Support provider in London?
Infinity Group are renowned as the leading IT Support company in London due to our central location, large client portfolio, 98% client retention rate, numerous industry award wins. We are one of the few IT Support companies in London that are a Microsoft Managed Partner and certified Microsoft Gold Partner.
Our 24 hour IT Support Service is particularly appealing to the larger businesses in London who require fast response times around the clock.
Other industry partnerships include Cisco Meraki, Sophos, Apple, Gamma. We are also accredited to audit and award the Cyber Essentials Plus certification for clients.
What makes Infinity Group different to other IT Support companies in London?
Our Standard IT Support Services
As standard, as part of a Managed IT Support contract we’ll maintain and protect the vital components of your IT Network 24 hours a day, 7 days a week by monitoring and maintaining its overall health and performance. As a result, our clients experience reduced downtime, disruption, data loss and quicker fault identification.
IT SUPPORT
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
IT SECURITY
Proactive server monitoring
Patch management
IT Security recommendations
CUSTOMER SERVICE
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
Current Service Level Performance
Average Response Time
1st Contact Fee Resolution
Customer Retention Rate
Customer Satisfaction
IT Consultancy in London
We provide a IT Support, IT Infrastructure and IT Consultancy across London, acting as an Outsourced IT Support provider for the majority of our clients but we are also appointed to work alongside internal IT Departments for our larger clients who require additional specialist Consultancy.
Our Standard IT Consultancy Services
STRATEGIC
IT Infrastructure
Data Security
Virtual IT Director
COMPLIANCE
IT Security
Server backup solutions
Disaster Recovery
PERFORMANCE
Network analysis
Patch management
Strategic roadmapping
Who else do we work for?
We work with 1000’s of businesses across Central & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses and national chains.
Since 2001, we have worked for clients across all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Manufacturing and, as a result, have a wide range of case studies.
However, no matter the vertical, we know that no two businesses operate the same way which is why we’ll propose an IT Support package specific to your business requirements and priorities taking into consideration your future business development plans.
Contact our London Office
Call us now: 01892 575 675
The News Building, Shard Quarter,
3 London Bridge, London, SE1 9SG
Here are some other benefits of our IT Support Services in London
- Microsoft Gold Certified – we’re proud to be Microsoft Gold Partners
- 24/7 Service Desk Support – we’re there to help you at the times you need us most
- Monthly performance review – showing how Infinity Group and your IT Networks are performing
- UK Service Desk – you’ll deal directly with our Engineers in the UK
- 24 hour monitoring – we monitor your systems proactively to identify potential faults before they arise
- Remote support – decreased resolution times with our remote management software
- Expertise – all our Engineers and Consultants are trained and qualified IT Specialists
- Added value – no additional call out charges or travel expenses, just an agreed, fixed, hourly rate
- Customer service – we tailor our Service Level Agreements (SLAs) specifically to your business needs
We offer fast and reliable IT Support across all London boroughs including:
Barking, Barnet, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster and Greater London
We look forward to discussing your IT Support requirements in London.
