IT SUPPORT IN LONDON

Infinity Group are one of the leading providers of IT Support in London. We provide a wide range of award winning, comprehensive IT Support services including Outsourced IT Support, Remote IT Support, Managed IT Services,  IT Consultancy, IT InfrastructureIT Security including GDPR Consultancy and Cloud Computing solutions.

Since 2002, we have been selected as the chosen provider of IT Support in London for 1000’s of businesses located across both Central and Greater London. These vary in size from well known national chains to a wide variety of small to medium sized businesses located in London and the surrounding area. Our average response time for IT Support tickets is under 5 minutes which sets us apart from other IT Support companies in London, and our consistent performance is reflected in our customer reviews managed by an industry standard review engine to demonstrate complete transparency.

Clients choose to work with Infinity Group due to the size of our Support Service Desk and extensive industry experience. Our ISO 27001, 14001 and 9001 certifications set us apart from our London competitors and demonstrate our business efficiency and high level of corporate governance that is particularly appealing to our larger clients.

Our latest London clients

Recent Clients | Infinity Group

What makes us a leading IT Support provider in London?

Infinity Group are renowned as one of the leading IT Support companies in London due to our large client portfolio, 98% client retention rate, award wins, outstanding customer reviews and accredited industry partnerships. We are proud to be a certified Microsoft Gold Partner and one of the few IT Support companies in London to be a Microsoft managed partner. We are also provide Cyber Essentials audits and certifications for clients.

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What makes Infinity Group different to other IT Support companies in London?

 Our Standard IT Support Services

As standard, as part of a Managed IT Support contract we’ll maintain and protect the vital components of your  IT Network 24 hours a day, 7 days a week by monitoring and maintaining its overall health and performance. As a result, our clients experience reduced downtime, disruption, data loss and quicker fault identification.

IT SUPPORT

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT SECURITY

Proactive server monitoring
Patch management
IT Security recommendations

CUSTOMER SERVICE

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

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October 2018 service level performance

6 mins

Average Response Time

94%

1st Contact Fee Resolution

96%

Customer Retention Rate

98%

Customer Satisfaction

IT Consultancy in London

We provide a IT Support, IT Infrastructure and IT Consultancy across London, acting as an Outsourced IT Support provider for the majority of our clients but we are also appointed to work alongside internal IT Departments for our larger clients who require additional specialist Consultancy.

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Our Standard IT Consultancy Services

STRATEGIC

IT Infrastructure
Data Security
Virtual IT Director

COMPLIANCE

IT Security
Server backup solutions
Disaster Recovery

PERFORMANCE

Network analysis
Patch management
Strategic roadmapping

Who else do we work for?

We work with 1000’s of businesses across Central & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses and national chains.

With 15 years experience, we have worked for clients across all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Manufacturing and, as a result, have a wide range of case studies.

However, no matter the vertical, we know that no two businesses operate the same way which is why we’ll propose an IT Support package specific to your business requirements and priorities taking into consideration your future business development plans.

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Contact our London Office

Call us now: 01892 575 675

The News Building, Shard Quarter, 
3 London Bridge
LondonSE1 9SG

Here are some other benefits of our IT Support Services in London

  • Microsoft Gold Certified – we’re proud to be Microsoft Gold Partners
  • 24/7 Service Desk Support – we’re there to help you at the times you need us most
  • Monthly performance review – showing how Infinity Group and your IT Networks are performing
  • UK Service Desk – you’ll deal directly with our Engineers in the UK
  • 24 hour monitoring – we monitor your systems proactively to identify potential faults before they arise
  • Remote support – decreased resolution times with our remote management software
  • Expertise – all our Engineers and Consultants are trained and qualified IT Specialists
  • Added value – no additional call out charges or travel expenses, just an agreed, fixed, hourly rate
  • Customer service – we tailor our Service Level Agreements (SLAs) specifically to your business needs

We offer fast and reliable IT Support across all London boroughs including:

Barking, Barnet, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster and Greater London

We look forward to discussing your IT Support requirements in London.

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