computer-icon-menuIT SUPPORT IN LONDON

Infinity Group are one of the largest IT Support providers in London. We provide a wide range of award winning, comprehensive IT Support services including Outsourced IT Support, Remote IT Support, IT Consultancy, IT Security including GDPR Consultancy and Cloud Computing solutions.

Over the past 16 years, we have been selected as the chosen IT Support provider for 1000’s of businesses located across Central and Greater London. These vary in size from well known national chains to a wide variety of small to medium sized businesses located in London and the surrounding areas.

Our latest London clients

Quick response coupled with outstanding customer service

Our average response time for IT Support tickets is under 5 minutes which sets us apart from other IT Support companies in London and our consistent performance is reflected in our customer reviews managed by an industry standard review engine for complete transparency.

What makes us a leading IT Support provider in London?

Infinity Group are renowned as one of the leading IT support companies in London due to our large client portfolio, 98% client retention rate, award wins, outstanding customer reviews and accredited industry partnerships. We are proud to be a certified Microsoft Gold Partner and one of the few IT Support companies in London to be a Microsoft managed partner. We are also Cyber Essentials accredited and provide Cyber Essentials audits and certifications for clients.

 Our Standard IT Support Services

As standard, we’ll maintain and protect the vital components of your  IT network 24 hours a day, 7 days a week by monitoring and managing its overall health and performance. As a result, our clients experience reduced downtime, disruption, data loss and quicker fault identification.

  • Agreed Service Level Agreements (SLA)
  • Strategic roadmap planning
  • Unlimited remote support 
  • Unlimited telephone support
  • Proactive server monitoring
  • Patch management
  • IT Security recommendations
  • Dedicated technical Account Manager
  • Quarterly review meetings
  • Redundant hardware recycling program
  • Complete Project Management
GET A QUICK QUOTE NOW!

December 2017 service level performance

0min
AVERAGE RESPONSE TIME
0%
1ST CONTACT FIX RESOLUTION
0%
CUSTOMER RETENTION RATE
0%
CUSTOMER SATISFACTION

IT Consultancy in London

We provide a IT Support and IT Consultancy across London, acting as an outsourced IT Support provider for the majority of our clients but we are also appointed to work alongside internal IT departments for our larger clients who require additional specialist consultancy.

 Our Standard IT Consultancy Services

  • Network analysis
  • Strategic roadmap
  • Server backup solutions
  • IT Security
  • IT Infrastructure
  • Patch management
  • Disaster Recovery
  • Backup
  • Data Security
  • Virtual IT Director
GET A QUICK QUOTE NOW!

We provide IT Support across the following platforms

Infinity Group - Windows PC

Who else do we work for?

We work with 1000’s of businesses across London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses and national chains based in Central & Greater London.

With 15 years experience, we have worked for clients across all the major verticals including Retail, Finance, Construction, Legal, FMCG, Education, Healthcare and Manufacturing.

However, no matter the vertical, we know that no two businesses operate the same way which is why we’ll propose an IT Support package specific to your business IT support requirements and priorities taking into consideration your future business development plans.

Contact us

Call us now: 01892 575 675

Floor 24/25, The Shard,
London Bridge Street
London SE1 9SG

Our London office

Here are the benefits of our IT support services in London:

  • Microsoft Accredited – we’re proud to be Microsoft Gold Partners
  • 24/7 help desk support – we’re there to help you at the times you need us most
  • Monthly performance review – showing how both us and your IT system is performing
  • UK support desk – you’ll deal directly with our UK based engineers
  • 24 monitoring – we monitor your systems proactively to identify potential faults before they arise
  • Remote support – decreased resolution times with our remote management software
  • Expertise – all our Engineers and Consultants are trained and qualified IT Specialists
  • Added value – no additional call out charges or travel expenses, just an agreed, fixed, hourly rate
  • Customer service – we tailor our Service Level Agreements (SLAs) specifically to your business needs

We offer fast and reliable IT Support across all London boroughs including:

Barking, Barnet, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney,
Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington,
Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham,  Merton, Newham, Redbridge, Richmond upon Thames,  Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster and Greater London.

We look forward to discussing your requirements in more detail. 

Get in touch now!