ACROSS

LONDON

IT SUPPORT

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THE LEADING PROVIDER OF

London Office2020-03-26T09:26:46+00:00

IT SUPPORT LONDON

Centrally based in the News Building at London Bridge, Infinity Group are one of the leading providers of fully managed IT Support in London. Established in 2001, we support over 800 businesses and are one of the most strategic business IT Support Companies in London. Our clients vary in size from well-known national chains to a wide variety of small to medium sized businesses located across CentralSouth and Greater London the surrounding area.

What differentiates us?

Our highly strategic approach and specialist expertise coupled with quick and efficient call response times that average under 1 minute, set us apart from other IT Support Providers in London. We’re a Tier 1 certified Microsoft Gold Partner who specialise in Microsoft Modern Workplace and Microsoft 365, Microsoft Azure and SharePoint as well as the latest business applications such as Power Automate and Power Apps. To demonstrate our commitment to compliance we are proud to also be ISO 27001 (Information Security), 9001 (Quality Management) and 14001 (Environmental Management) certified.

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A leading IT Support Company in London

Our 24 hour Service Desk is often regarded as one of the most professional IT Help Desks in London due to their consistent performance and for keeping our average response time for IT Support tickets to under 1 minute. Our Managed IT Support service levels are reflected in our live Feefo reviews which gained us the Feefo the Platinum Trusted Service Award in 2020 and the Gold Trusted Service Award in 2019, both demonstrate our performance and credibility as the leading business IT Support company in London.

Our Managed IT Support service is accredited by some of the world’s leading IT technology vendors, such as Microsoft, Cisco, Cisco Meraki and Sophos and, in addition to this, our award winning IT Consultancy team are there to provide you with specialist Data Backup and IT Cloud Consultancy to ensure future-proofed  IT Solutions are implemented across the business.

Current Service Level Performance

8 min

Average Response Time

93%

1st Contact Fix Resolution

95%

Customer Retention Rate

97%

Customer Satisfaction

Why choose us for IT Support London?

Infinity Group are renowned as the leading business IT Support company in London, due to our industry award wins and the wide range of Managed IT Support Services we provide. These include Outsourced IT, Cloud Consultancy, Business Continuity,  IT ConsultancyIT InfrastructureIT Security including GDPR Consultancy and Network Services including Network Support, Network Monitoring and Network Security. We are one of the few IT Support companies in London that are a Microsoft Managed Partner, certified Microsoft Gold Partner and also have extensive experience of working alongside in-house IT Departments.

Many businesses choose us as their IT Outsourcing partner due to the size and technical expertise of our Help Desk coupled with our specialist knowledge of the leading Cloud technologies, slick operations and our quick response times and extensive industry experience.

Recent Clients

What do our London IT Support contracts include?

Our IT Support contracts provide a wealth of business benefits. Standard IT Support cover is available 8.30am – 5.30pm Monday to Friday. Our contract hours are flexible and reliable and the Help Desk also provides weekend and 24 hour IT Support cover for those customers who require it. Every IT Support contract includes unlimited technical support for all staff where they can quickly speak directly to an Engineer, and all they adhere to strict, agreed SLAs and a standard level of IT Security. This includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch management across your computer network.

Each client is assigned an Account Manager as their first point of contact for their business and to undertake quarterly review meetings to ensure your IT Strategy is kept on track and your business IT goals are easily achieved.

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IT Outsourcing London | Infinity Group

Cisco Meraki Switches | Infinity Group

What are the benefits of IT Outsourcing in London?

Drastically reduce your IT overheads – In-house IT Teams require a lot of training in order to stay up to date on the latest business technology. By outsourcing your IT to a IT Support company in London you eliminate the need to employ and continually train those staff.

Harness many years of IT expertise – If you are looking for a UK based IT Support service, our large team of IT Support Engineers have many years experience which you can benefit from. They are also fully qualified and more importantly certified, giving you peace of mind that you are receiving the highest level of IT expertise.

We enable you to increase efficiencies  – If you are looking to switch IT Support providers, our IT Consultants have an extensive level of IT expertise across all leading technology vendors. They can quickly and securely implement solutions a lot faster than an in-house team could.

What IT Consultancy Services do we provide?

Infinity Group act as an Managed IT Support provider for the majority of our London IT Support clients but we are also appointed to work alongside internal IT departments to provide additional IT Consulting services such as IT InfrastructureIT Consultancy, IT Transformation, IT Security and Cloud Services and business telephony services including VoIP and SIP.

Our professional IT Consultants are experts in their field and will analyse your existing IT setup to identify your IT issues and design and implement new solutions using the latest Cloud technology such as Microsoft 365SharePoint or Azure.

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IT Support & Maintenance | Infinity Group

IT Consultancy | Infinity Group

Do you provide Network Support Services in London?

Alongside our standard IT Support services, we offer a wide range of Network Support services. All our Network Support packages are fully flexible enabling you to appoint us to manage your entire IT Network on your behalf or just specific parts of the network. Standard network support includes monitoring, automated alerts, remote fixes and troubleshooting to ensure a consistent network performance. 

What level of IT Infrastructure Consultancy do you provide?

Solid IT Infrastructure forms the foundations to support your business. Our IT Infrastructure Consultancy services include on-premise, cloud based or a hybrid of both. Our specialist IT Infrastructure Consultants have an elite understanding of the latest technology and infrastructure solutions, they work with our clients to improve existing setups or migrate them to new ways of working.

Why should you consider 24 hour IT Support?

We are one of the few IT Support companies in London who offer clients 24 hour support from our UK Service Desk. Some clients choose to pay for 24 hour cover as part of their support contract whilst others opt for ad hoc 24 hour cover, only paying for it when needed.

Our reliable 24 hour IT Support service ensures there’s an IT engineer on hand to assist you whatever the time of day, and to avoid delay, we ensure the majority of our IT Support can be undertaken remotely. And, should you need an emergency site visit outside normal office hours, this can be arranged without delay.

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Contact our London Office

Call us now: 01892 575 675
The News Building, Shard Quarter, 
3 London Bridge
LondonSE1 9SG

Frequently Asked Questions

More about our IT Support Service Desk2020-03-11T13:01:14+00:00

Our large Service Desk team comprises of 1st Line, 2nd Line and 3rd Line IT and Telephony analysts that provide unlimited telephone support as standard for all our customers during business hours. Our Service Desk also operates 24 hours a day to ensure we are equipped to resolve any issues as they arise, day or night.

What areas of London do you provide IT Support for?2020-01-03T16:27:20+00:00

We provide IT Support in London to the following areas: Barking, Barnet, Brent, Bromley, Camden, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, South London, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster and Greater London

What industry partnerships do you have?2020-01-03T16:40:07+00:00

We are Tier 1 Microsoft Gold Partners, Sophos Gold Partners and Cisco and Cisco Meraki Partners.

What Industry Awards have you won?2020-01-03T16:58:08+00:00

Infinity Group have won many industry awards to date for customer service, company success and complex IT projects. Here are our most recent wins for 2019

MSP 501 Global IT Awards – Top Managed Service Provider UK, EMEA, Global. Ranked #5 UK, #12 EMEA and #154 Globally
SDC Awards – Hybrid Infrastructure Project of the Year
Feefo – Gold Trusted Service Award
CRN Channel Awards – Winner Reseller of the Year

What types of IT Support do you provide in London?2020-03-11T12:22:50+00:00

We provide fully managed professional IT Support to hundreds of businesses across London. This ranges from fully Outsourced IT Support to project specific IT Consultancy, IT Infrastructure Consultancy and IT Security Consultancy.

Where is your London office based?2020-01-03T16:36:17+00:00

Our London office is conveniently located at London Bridge. Here’s our address: 3rd Floor, The News Building, Shard Quarter, 3 London Bridge, London, SE1 9SG.

We look forward to discussing your IT Support requirements in London.

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