Managed IT services_

Get dependable everyday support alongside the security, strategic direction and Microsoft expertise you need to improve continuously, invest wisely and prepare for AI.


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Trusted by leading mid-market brands_

The business challenges managed IT services solve_

As technology becomes more central to everyday operations, traditional IT support can leave businesses stuck in a reactive cycle.

  • IT support focused on fixing issues rather than preventing them
  • Limited strategic guidance or a clear technology roadmap
  • Multiple providers creating unnecessary complexity
  • Poor visibility of IT performance, risks and opportunities for improvement
  • Microsoft investments that aren’t being fully utilised or optimised

Infinity Group brings support, security, strategy and continual improvement together within one managed relationship, easing complexity and increasing value.

Our managed service areas of expertise_

IT support

IT support

Responsive 1st to 3rd line support for your users, backed by proactive monitoring, device management and clear escalation routes.

Managed security

Managed security

Security built into everyday IT management, covering Microsoft security controls, endpoint protection, identity, monitoring and ongoing improvement.

Infrastructure and network management

Infrastructure and network management

Proactive monitoring and management across your cloud, servers, networks, connectivity and recovery to improve resilience and identify issues earlier.

Strategic IT management

Strategic IT management

Dedicated account management connects day-to-day performance with your goals, giving you a practical roadmap and guidance as Microsoft evolves.

Infinity Group in stats_

We drive real results and keep our clients happy.

97.3 %

satisfaction rate

98.7 %

customer retention rate

76 %

SLA adherence

Our managed service packages_

Our packages give you the right level of support, security and strategic guidance for your needs today, with the flexibility to evolve as your business and technology ambitions grow.

SERVICELaunch

From £

Essential support to establish control of your IT environment

What you get:

 

  • Day‑to‑day IT support delivered through Infinity Group’s service desk
  • Proactive monitoring of users, devices and core systems to identify issues early
  • Microsoft 365 user and device management to keep environments consistent and secure
  • Core security and patching alignment to reduce avoidable risk and downtime
  • Incident management and resolution using structured service processes
  • Clear visibility of support activity and service performance
SERVICEFlex

From £

Security, service management and continual improvement built in

What you get:

 

  • Everything in SERVICELaunch
  • Proactive optimisation of the IT environment as usage and demand evolve
  • Enhanced monitoring and alerting to reduce recurring issues and performance bottlenecks
  • Change and release support to manage updates with minimal disruption
  • Improved service responsiveness and prioritisation for business‑critical issues
  • Greater insight into trends, recurring problems and improvement opportunities
SERVICEScale

Price on request

Deeper strategic and technical oversight

What you get:

  • Proactive management across a broader and more complex IT estate
  • Advanced monitoring and intervention to prevent high‑impact incidents
  • Greater operational oversight and service governance
  • Support for complex change, projects and optimisation initiatives
  • Reduced reliance on internal resources for day‑to‑day IT operations

Designed to fit your industry requirements_

Our managed service packages are tailorable to your specific needs and infrastructure.

Professional services

Give your people reliable, secure technology that helps them stay productive while protecting sensitive client data.

Manufacturing

Keep critical operations connected and resilient while strengthening security and getting more from your Microsoft estate.

Housing

Reduce technology silos, strengthen governance and support the wider move towards better-connected data, automation and AI.

Managed services built for the AI era_

AI is changing what businesses need from their technology partner. Your IT environment needs the right security, governance, data and Microsoft foundations to adopt AI responsibly and turn constant innovation into something your people can actually use.

Our managed services keep those foundations moving forward. We continually optimise your Microsoft environment, reduce risk and identify where new capabilities can create value, helping you move from maintaining today’s technology to preparing for what comes next. The result is an IT estate that evolves with your business and a clearer route to AI adoption.

Learn more about our AI approach

Our approach to managed services_

 

Stabilise

We start by getting a clear picture of your technology estate. Through structured discovery, knowledge transfer and onboarding, we document your environment, establish support and escalation routes and identify existing risks through RAG reporting.

Secure

We work to reduce your exposure and strengthen security across your Microsoft environment, covering areas such as devices, identities, Microsoft 365 and ongoing monitoring, with risks and areas for improvement continually reviewed.

Improve

We continually look for ways to make your environment work better. Service performance, recurring issues, risks and technology trends feed into regular reviews and improvement planning, helping us prioritise opportunities to remove friction.

Enable

With a stable, secure and continually improving foundation, we help you plan what comes next. We connect your technology roadmap with wider business priorities, bringing in specialist expertise across data, automation and AI to guide your future investment.

“I absolutely would recommend Infinity Group. In terms of IT support, infrastructure, and cybersecurity, everything’s been stellar. In terms of resilience, it’s tenfold what it was when I joined. We’ve made excellent progress in quite a short space of time.

Simon Tye

Head of IT

Why choose Infinity Group for managed services?

With expertise across Microsoft 365, Azure, security, data, AI and business applications, we can support your whole Microsoft estate and bring in the right specialists as your needs evolve. You get more value from the technology you have today, with the breadth to support where you go next.

We work as an extension of your team, adapting to the way you want to operate. Whether you need fully managed IT or additional expertise alongside your internal team, you get people who understand your environment, share accountability and stay invested in improving it.

And our advice is grounded in experience. As our own Customer Zero, we use Microsoft technology across our business and apply what we learn to our customers. That practical experience is backed by Microsoft recognition, including Inner Circle membership, Microsoft specialisations and Partner of the Year recognition.

Our awards_

With these achievements under our belt, we’re more than equipped to guide your business to smarter technology and processes.

Case study: GQM_

Discover how GQM leveraged our managed services to modernise an aging infrastructure, set secure foundations and fuel their growth ambitions.

Read the full case study

Managed IT services FAQs_

What is a managed service provider (MSP)?

A MSP is a company that remotely manages a customer’s IT infrastructure and/or end-user systems on a proactive basis, typically under a subscription model. MSPs offer a range of services including network management, cybersecurity, data backup, cloud services, and technical support. By partnering with an MSP, businesses can offload IT operations, ensuring that they receive consistent IT support and often benefiting from advanced expertise, technologies and best practices.

How do you manage the transition from our existing IT provider?

We use a structured onboarding process designed to establish a clear understanding of your environment before responsibility moves across. This includes technical discovery, knowledge transfer, documentation and establishing support and escalation routes. We also assess the areas moving into our management and use RAG reporting to highlight risks, gaps and improvement opportunities, creating a clear starting point for the ongoing service.

How do you continually improve our IT environment?

Continual improvement is built into our managed service approach. We use service performance, recurring issues, risks and technology trends alongside regular service reviews to identify where improvements should be prioritised. Your Account Manager and Service Delivery Manager then connect those day-to-day insights with your wider priorities, helping turn them into practical actions and longer-term technology planning.

What size organisations are Infinity Group’s managed IT services designed for?

While IT support is focused on reactive problem-solving, managed services take a proactive approach to IT management. MSPs monitor systems, implement preventive measures and provide ongoing support to optimise performance and minimise downtime.

How do you measure the value of managed IT services?

We want the conversation to go further than how many tickets have been closed. The managed services positioning focuses on the risk removed, control gained and progress made across your environment. Service performance, risks and improvement opportunities feed into structured reviews, helping create evidence for prioritising future technology investment.

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Ready to a smarter kind of managed service, built for the future?

Get in touch today to find out how we can help, in line with your priorities.